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Disconnection! What to do?

Discussion in 'Archive' started by TriXell, Nov 21, 2013.

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  1. TriXell

    TriXell User

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    hi!
    i have read all forums, but didnt find answer... i have problem, and there was discussions about it...
    after several time in game i have disconnect. i just buy new pc, buy pa in game, have good internet. maybe problem was in router, but no, i reset it, firmware is latest allready . i tryed everything to fix it, but nothing helped me..
    its start somewhere in beggining of summer, but then i thougt that it was pc problem, now i buy new and problem is same!
    help me guys!:(
     
  2. Pazak

    Pazak Innova Group

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    hello,

    please, submit a ticket to our support.
    they will probably need your pc's configuration, so leave it in your 1st message. if your don't know where to get this information, use dxdiag.exe to create a report, and attach it to the ticket.
     
  3. casillias

    casillias Technical specialist Innova Group

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    simple sign with "you were disconnected from the server"? or some more messages also?
     
  4. TriXell

    TriXell User

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    yes, simply "you were disconnected from the server" and thats all...
     
  5. tcetso

    tcetso User

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    i used to get this and after updating video drivers to latest version problem was fixed.
     
  6. TriXell

    TriXell User

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    video card have allready latest drivers...:( so problem is not in video card....
     
  7. casillias

    casillias Technical specialist Innova Group

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    plz use this program http://www.check4game.com/lineage2.en.html, check client for sure and "network troubleshooting" button whole network log copy and paste here
     
  8. TriXell

    TriXell User

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    check4game version=1.8.8
    cpu: amd fx(tm)-8350 eight-core processor
    video: nvidia geforce gtx 650
    os(64 bits) ver: microsoft windows nt 6.2.9200.0
    .net ver: 2.0.50727.6407
    checking geo.l2.eu:2106 (login server) (194 байт) => ok
    checking http://trace.inn.eu

    дата и время: 21/11/2013 22:48
    местоположение: latvia, riga, riga

    traceroute 195.13.138.119

    host: trace1-lc loss% snt last avg best wrst stdev
    1. 10.64.147.153 0.0% 10 0.6 0.6 0.5 0.7 0.1
    2. 109.105.152.34 0.0% 10 1.0 1.1 0.9 2.5 0.5
    3. static-31-204-88-145.telindustelecom.lu 0.0% 10 1.7 3.0 1.5 8.8 2.5
    4. lxb-bce-bb1-link.telindustelecom.lu 0.0% 10 1.9 1.9 1.8 2.0 0.1
    5. ge-decix.telia.lv 0.0% 10 40.4 40.4 40.2 40.4 0.1
    6. 62.63.136.31 0.0% 10 40.6 40.6 40.4 40.6 0.1
    7. lanet-gw.telia.lv 0.0% 10 42.5 50.7 41.1 105.6 21.3
    8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

    checking trace to geo.l2.eu (tracert.exe)
    трассировка маршрута к geo.l2.eu [109.105.153.10]
    с максимальным числом прыжков 30:
    1 47 ms 80 ms 92 ms 10.0.33.1
    2 3 ms 5 ms 2 ms 195.13.138.126
    3 * * * превышен интервал ожидания для запроса.
    4 49 ms 48 ms 1 ms gala-gw.lanet.lv [5.179.0.27]
    5 3 ms 4 ms 2 ms tl-lait-fe1-0-507.telia.lv [194.19.226.9]
    6 50 ms 3 ms 4 ms 62.63.136.30
    7 90 ms 42 ms 42 ms gw-br02.frankfurt.telindus.lu [80.81.194.209]
    8 43 ms 44 ms 44 ms lxb-btbg-bb1-link.telindustelecom.lu [31.204.89.1]
    9 87 ms 42 ms 44 ms static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    10 43 ms 42 ms 43 ms 109.105.153.10
    трассировка завершена.

    computing statistics for 242 seconds...
    checking trace to geo.l2.eu (pathping.exe)
    трассировка маршрута к geo.l2.eu [109.105.153.10]
    с максимальным числом переходов 30:
    0 alexpc.lanet.lv [192.168.0.104]
    1 10.0.33.1
    2 195.13.138.126
    3 * * *
    подсчет статистики за: 50 сек. ...
    исходный узел маршрутный узел
    прыжок rtt утер./отпр. % утер./отпр. % адрес
    0 alexpc.lanet.lv [192.168.0.104]
    0/ 100 = 0% |
    1 - 100/ 100 =100% 100/ 100 =100% 10.0.33.1
    0/ 100 = 0% |
    2 4мс 0/ 100 = 0% 0/ 100 = 0% 195.13.138.126
    трассировка завершена.
    checking trace to frostsecurity.net (tracert.exe)
    трассировка маршрута к frostsecurity.net [109.105.154.3]
    с максимальным числом прыжков 30:
    1 1 ms 1 ms 1 ms 10.0.33.1
    2 3 ms 4 ms 4 ms 195.13.138.126
    3 * * * превышен интервал ожидания для запроса.
    4 48 ms 56 ms 2 ms gala-gw.lanet.lv [5.179.0.27]
    5 4 ms 3 ms 3 ms tl-lait-fe1-0-507.telia.lv [194.19.226.9]
    6 4 ms 3 ms 4 ms 62.63.136.30
    7 45 ms 42 ms 43 ms gw-br02.frankfurt.telindus.lu [80.81.194.209]
    8 48 ms 43 ms 42 ms lxb-btbg-bb1-link.telindustelecom.lu [31.204.89.1]
    9 90 ms 42 ms 42 ms static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    10 42 ms 42 ms 43 ms 109.105.154.3
    трассировка завершена.
    checking trace to cdn.inn.eu (tracert.exe)
    трассировка маршрута к cdn.inn.eu [109.105.154.3]
    с максимальным числом прыжков 30:
    1 48 ms 1 ms 2 ms 10.0.33.1
    2 3 ms 6 ms 5 ms 195.13.138.126
    3 * * * превышен интервал ожидания для запроса.
    4 50 ms 50 ms 2 ms gala-gw.lanet.lv [5.179.0.27]
    5 10 ms 9 ms 6 ms tl-lait-fe1-0-507.telia.lv [194.19.226.9]
    6 49 ms 4 ms 3 ms 62.63.136.30
    7 89 ms 42 ms 42 ms gw-br02.frankfurt.telindus.lu [80.81.194.209]
    8 46 ms 42 ms 44 ms lxb-btbg-bb1-link.telindustelecom.lu [31.204.89.1]
    9 43 ms 42 ms 42 ms static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    10 43 ms 43 ms 42 ms 109.105.154.3
    трассировка завершена.
    checking 109.105.156.11:7777 (core) => ok
    checking 109.105.156.11:17453 (core) (15 байт) => ok
    checking 109.105.156.21:7777 (pts) => ok
    checking 109.105.156.21:17453 (pts) (15 байт) => ok
     
  9. TriXell

    TriXell User

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    i had that result!
     
  10. casillias

    casillias Technical specialist Innova Group

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  11. TriXell

    TriXell User

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    Code:
    |                                     winmtr statistics                                   |
    
    |                       host              -   %  | sent | recv | best | avrg | wrst | last |
    
    |------------------------------------------------|------|------|------|------|------|------|
    
    |                               10.0.33.1 -    1 |  998 |  997 |    0 |    1 |    8 |    1 |
    
    |                          195.13.138.126 -    0 | 1001 | 1001 |    1 |    3 |   27 |    3 |
    
    |                   wlan-vlan402.lanet.lv -    1 |  997 |  996 |    1 |    2 |   31 |    1 |
    
    |                        gala-gw.lanet.lv -    1 |  997 |  996 |    1 |    6 |  234 |    2 |
    
    |              tl-lait-fe1-0-507.telia.lv -    1 |  998 |  997 |    1 |    5 |  199 |    2 |
    
    |                            62.63.136.30 -    0 | 1001 | 1001 |    1 |    6 |  209 |    3 |
    
    |           gw-br02.frankfurt.telindus.lu -    1 |  997 |  996 |   41 |   42 |   66 |   45 |
    
    |    lxb-btbg-bb1-link.telindustelecom.lu -    0 | 1001 | 1001 |   41 |   43 |   58 |   41 |
    
    | static-31-204-88-150.telindustelecom.lu -    0 | 1001 | 1001 |   41 |   44 |  108 |   43 |
    
    |                          109.105.152.35 -    0 | 1001 | 1001 |   41 |   42 |   56 |   43 |
    
    |                          109.105.156.11 -    0 | 1001 | 1001 |   41 |   43 |   57 |   44 |
    here you are!
     
    Last edited by a moderator: Nov 22, 2013
  12. casillias

    casillias Technical specialist Innova Group

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    hmmm... not that i thought... and btw, maybe you get some message popping out in taskbar about frost? it can be seen only in windowed mode
     
  13. TriXell

    TriXell User

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    no, there's nothing popping out in taskbar about frost...
     
  14. casillias

    casillias Technical specialist Innova Group

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    well... i tried)) i dunno what's that... i could only ask to do one more thing, “check processes” button in the utility )) and the report the same paste here
     
  15. Rangur

    Rangur User

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    just a thought: he said he has been having this issue since summer and it is the same on his previous pc and the pc he recently bought, while having no other problems with his internet connection. honestly, this sounds to me like the "issue" are just random disconnects that pretty much everyone (including myself) has from time to time.

    may i ask the original poster how frequently those disconnects happen at all? maybe the perceived issue is being regarded as normal by others. i'll go ahead and say that one unexplainable disconnect per day or every other day seems to be a pretty realistic thing to expect from my experience.
     
    Last edited by a moderator: Nov 22, 2013
  16. TriXell

    TriXell User

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    check4game version=1.8.8
    cpu: amd fx(tm)-8350 eight-core processor
    video: nvidia geforce gtx 650
    os(64 bits) ver: microsoft windows nt 6.2.9200.0
    .net ver: 2.0.50727.6407

    warning: run utility under administrator
    to make full diagnostic!


    winsock2 namespace_catalog
    %systemroot%\system32\napinsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\nlaapi.dll
    %systemroot%\system32\mswsock.dll
    %systemroot%\system32\winrnr.dll

    winsock2 protocol_catalog
    %systemroot%\system32\mswsock.dll

    process list
    chrome.exe : google chrome
    taskhostex.exe : хост-процесс для задач windows,операционная система microsoftâ® windowsâ®
    explorer.exe : проводник,операционная система microsoftâ® windowsâ®
    nvtmru.exe : nvidia nvtmru application,nvidia geforce experience
    check4game.exe : check and diagnostic utility for 4game's games
    rtkngui64.exe : диспетчер realtek hd
    nvtray.exe : nvidia settings

    modules list
    notepad.exe.mui:6.2.9200.16384:блокнот:microsoft corporation
    c:\windows\system32\notepad.exe

    ntdll.dll.mui:6.2.9200.16384:системная библиотека nt:microsoft corporation
    c:\windows\system32\ntdll.dll

    kernel32:6.2.9200.16384:библиотека клиента windows nt base api:microsoft corporation
    c:\windows\system32\kernel32.dll

    kernelbase.dll.mui:6.2.9200.16384:библиотека клиента windows nt base api:microsoft corporation
    c:\windows\system32\kernelbase.dll

    advapi32.dll.mui:6.2.9200.16384:расширенная библиотека api windows 32:microsoft corporation
    c:\windows\system32\advapi32.dll

    gdi32:6.2.9200.16728:gdi client dll:microsoft corporation
    c:\windows\system32\gdi32.dll

    user32:6.2.9200.16384:многопользовательская библиотека клиента user api windows:microsoft corporation
    c:\windows\system32\user32.dll

    msvcrt.dll:7.0.9200.16384:windows nt crt dll:microsoft corporation
    c:\windows\system32\msvcrt.dll

    comdlg32.dll.mui:6.2.9200.16384:библиотека общих диалоговых окон:microsoft corporation
    c:\windows\system32\comdlg32.dll

    shell32.dll.mui:6.2.9200.16496:общая библиотека оболочки windows:microsoft corporation
    c:\windows\system32\shell32.dll

    winspool.drv.mui:6.2.9200.16384:драйвер диспетчера очереди windows:microsoft corporation
    c:\windows\system32\winspool.drv

    ole32.dll.mui:6.2.9200.16384:microsoft ole для windows:microsoft corporation
    c:\windows\system32\ole32.dll

    shlwapi.dll.mui:6.2.9200.16384:библиотека небольших программ оболочки:microsoft corporation
    c:\windows\system32\shlwapi.dll

    comctl32.dll.mui:6.2.9200.16384:библиотека элементов управления взаимодействия с пользователем:microsoft corporation
    c:\windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef\comctl32.dll

    oleaut32.dll:6.2.9200.16657:microsoft corporation
    c:\windows\system32\oleaut32.dll

    sechost.dll.mui:6.2.9200.16384:host for scm/sddl/lsa lookup apis:microsoft corporation
    c:\windows\system32\sechost.dll

    rpcrt4.dll.mui:6.2.9200.16384:библиотека удаленного вызова процедур:microsoft corporation
    c:\windows\system32\rpcrt4.dll

    combase.dll.mui:6.2.9200.16384:microsoft com для windows:microsoft corporation
    c:\windows\system32\combase.dll

    shcore.dll.mui:6.2.9200.16384:shcore:microsoft corporation
    c:\windows\system32\shcore.dll

    imm32:6.2.9200.16384:multi-user windows imm32 api client dll:microsoft corporation
    c:\windows\system32\imm32.dll

    msctf.dll.mui:6.2.9200.16384:серверная библиотека msctf:microsoft corporation
    c:\windows\system32\msctf.dll

    cryptbase.dll:6.2.9200.16384:base cryptographic api dll:microsoft corporation
    c:\windows\system32\cryptbase.dll

    bcryptprimitives.dll:6.2.9200.16384:windows cryptographic primitives library:microsoft corporation
    c:\windows\system32\bcryptprimitives.dll

    uxtheme.dll.mui:6.2.9200.16384:библиотека тем uxtheme (microsoft):microsoft corporation
    c:\windows\system32\uxtheme.dll

    dwmapi.dll.mui:6.2.9200.16384:интерфейс api диспетчера окон рабочего стола (майкрософт):microsoft corporation
    c:\windows\system32\dwmapi.dll


    services list
    4game-service : 4game-service
    adobearmservice : adobe acrobat update service
    lsm : lsm
    msiserver : установщик windows
    nvstreamsvc : nvidia streamer service
    nvsvc : nvidia display driver service
    nvupdatusservice : nvidia update service daemon
    panservice : pandoraservice
    pnkbstra : pnkbstra
    spooler : диспетчер печати
    stereo service : nvidia stereoscopic 3d driver service
    stisvc : служба загрузки изображений windows (wia)
    swprv : программный поставщик теневого копирования (microsoft)
    trustedinstaller : установщик модулей windows
    windefend : служба защитника windows
    wsearch : windows search
     
  17. TriXell

    TriXell User

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    disconnect have different period! sometimes i can play 30 min til dc, sometimes 1h, so they are often!
     
  18. Razzly

    Razzly Banned

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    hello,

    please tell me what kind of antyvirus/firewall you have and when the disconnection appears (right after the logging in or randomly during gameplay)
     
  19. TriXell

    TriXell User

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    i have windows 8 on my pc, and antivirus - windows security essentials, windows firewall....
     
  20. Razzly

    Razzly Banned

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    still no information when you get disconnection.

    here are possible solutions:

    - your protection software blocks frost - this happens when you get disconnect right after loggin in, during server selection or 1-5 minutes after logging in. in order to find out if this is it, you have to remove it from the windows (yes, remove not switch off, because antyviruses usually works even if switched off - same as firewalls).

    uninstall your software (antyvirus/firewall) , restart pc and try to log in.

    - randomly during game play - it might be because of your internet provider or your router or wireless connection.
    in order to check if its wireless connection please connect your pc with cable and see results.
    if its your internet provider we cannot help you much.

    but i had already such issue (clan member had irish internet disconnects every ~30-45min) i used http://www.leatrix.com/ and advanced system care (i think in free version you can set your internet setting via this program) and he's internet worked perfect.

    please try these and apply properly to your issue.

    ps: i hope you didnt update your windows 8 to windows 8.1. if those solutions won't help it might be windows 8 problem aswel but first check it.
     
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