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[NPC server bug] We are sorry!

Discussion in 'Archive' started by Pazak, Nov 29, 2013.

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  1. Pazak

    Pazak Innova Group

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    hello, fellow players!

    today, november 29th, the npc server got bugged at 21:30 (gmt +0).

    we totally understand that that this incident should be compensated properly, so here is what we offer.

    those of you, who had premium account active during the incident, will get 1 day of pa for free. it will be done automatically, so you don't need to contact support on this issue.

    today we will place angel cats in all cities of aden, that will have a special buff for you!

    they will stay there for the weekend.

    look for this adorable creature:

    [​IMG]

    after speaking to angel cat, you will receive [​IMG]angel cat's blessing.

    keep in mind that only one item is allowed per account.

    [​IMG]

    also, any paid for items with a limited duration that were used before the incident can be compensated. in order to receive the compensation, you need to create a petition for our support service titled "item compensation for npc server downtime". each case will be looked into; there will be no universal decision for all of such cases.

    we bring you our deepest apologies for the inconvenience you've experienced.

    regards,
    pazak
     
  2. c4rlito

    c4rlito User

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    tnx but keep the cat a bit longer up i am in home in 7 hours from now need that baff :)
     
  3. NageM

    NageM User

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    most of people that yesterday was not able to play, only play at night.

    so you will benefict players that were not online yesterday night, and not compensating the people that only play at night.

    regards
     
  4. Hax

    Hax User

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    stay there until yesterday? so i hope it's already gone
     
    Last edited by a moderator: Nov 29, 2013
    c4rlito likes this.
  5. wotanmetal

    wotanmetal User

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    just fix this problem which is caused everytime toons that kill orfen use wolves.
     
    Melioth likes this.
  6. Vygag

    Vygag User

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  7. c4rlito

    c4rlito User

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    yy he mistyped he means the complete weekend :)
     
  8. VithU

    VithU User

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    i didn't see any annoucement in game, i didn't know it is one chance for every account, i got the gift with my warehouse character. :(
     
  9. JahRasta

    JahRasta User

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    nevermindos
     
  10. Lisciasty

    Lisciasty User

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    1-hour buff as a compensation of 10 hours-failure? looks like not so nice gift :>
     
  11. A1S2D3

    A1S2D3 User

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    Last edited by a moderator: Mar 5, 2015
  12. Mbaka

    Mbaka User

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    would be nice if you reconsider it and make the buff once per day :)
     
  13. freezoid

    freezoid User

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    only premiums haha!
     
  14. є и ∂ ℓ є ѕ ѕ

    є и ∂ ℓ є ѕ ѕ User

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    i love cats :d but i didn't see him qq
     
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