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[Discussion] Lags and spikes

Discussion in 'Archive' started by Pazak, Dec 10, 2013.

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  1. Pazak

    Pazak Innova Group

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    hello, dear users!

    first of all, i would like to appologise for quite a few technical difficulties we had during the last couple of weeks.

    we are doing our best to solve those problems, all we need is your patience and cooperation.

    it appears that some people are still having trouble with lags, even after we have fixed the problem that server had. there has to be some other reason for this to happen. in order to find it, we need data from you.

    this is how we are going to do it.

    if you are having lags, spikes or anything like that, submit a ticket to support under the following form:

    title: i have lags.

    in the main body of the ticket, describe your problem (when it first appeared, has it became worse\better after friday, intensity of lags).

    then, you need wireshark logs to attach to the ticket.

    wireshark is a free and open-source packet analyzer. it is used for network troubleshooting, analysis, software and communications protocol development.

    to use it:

    - download the latest version of the program at the official site
    - install wireshark on your computer. follow the wireshark setup wizard instructions. then run the program
    - after running you will see the main window of the program
    - perform network packets capturing from pressing 'play' button till exit after disconnect
    - to start click 'start a new live capture' button on the top side of the window
    - to finish capturing press 'stop the running live capture' button on the toolbar of the wireshark program (next to 'start a new live capture' button)
    - select 'save as' in the 'file' menu to save received data in file
    - after saving you may archive data file to reduce its size

    attach the archive to your ticket, and send it.


    note, if you experience periodic lags that occur only in some particular area or at some particular time, you should create 2 reports. one made while you don't have any trouble and the other one when you are having lags.

    useful guide.
     
    Ic0meT0Y0u, Hax and Troy like this.
  2. Trigger

    Trigger User

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    dear pazak,

    from your post i think that your team thinks that its our internet provider problem that cause the lag, in this case
    if i would have logged 2 client at the same time for example:
    1st stays at town
    2nd going to masspvp
    in your case both would have delay/lags cause of internet, but thats not our case, i have only huge delay on that client that is on masspvp and at the same time the other client at town running fine!

    your gm team should send a spectator when the 2-3 biggest clan on the server going to pvp for orfen or queen ant
     
    Joumskamblolo and whosyourdaddy like this.
  3. trun4o

    trun4o User

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    but there is 1 problem. wireshark will capture not only game packets. there will be and all type of communication like browser, skype and etc. some ppl have sensitive conversations, online shopping and etc.........
     
  4. casillias

    casillias Technical specialist Innova Group

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    don't worry, nobody will read your conversations, they will only explore your pc-innova packets
     
  5. Alarion

    Alarion User

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    pazak, tell us plz, is it rly impossible to just send 2-3 gms / spectators as trigger mentioned to see how it is working in the middle of mass pvp? usualy every ant queen and orfen few minutes before their spawn time (which is fixed at 21:00 polish time) when black swans fight vs black angels + red guards.
     
  6. Razzly

    Razzly Banned

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    it won't be possible like this. too many people, animations, skills etc and some people might be actually afk.

    simply follow instructions given in this topic. the more of them, the quicker it will be done, the faster the root of the problem will be found.

    regards
     
  7. drag0s

    drag0s User

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  8. drag0s

    drag0s User

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    in my case:

    test1: task offload globally enabled ....using cmd ping in geo.l2.eu = 79-85 ms
    task offload globally disabled ............................................=55-65 ms

    test2: first time i was haveing the nic driver from windows updates.
    download driver newest driver from manufacturer/ instaled did the same tests from test1 same result

    l.e. this is not a permanent fix ....it's not our problem (header checksum: 0x0000 [incorrect, should be 0xf442 (maybe caused by "ip checksum offload"?)]- the card don't recognize the header that the source is sending =packet rejected = packet loss
     
    Last edited by a moderator: Dec 11, 2013
  9. Patri

    Patri User

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    how 400+ people from 8/9 diferent countries can have net provider problem? too much coincidence... so the answer is just one: you have the problem, not us. davai give us a real anniversary gift and fix it.... ahh and jet bikes!
     
    whosyourdaddy and Ronove like this.
  10. drag0s

    drag0s User

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    are u serious?....that is what u can come up with?
     
  11. drag0s

    drag0s User

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    test3: k90 done >>>>>0 lag /0 frames all went smooth

    did u guys fix the game or ip checksum offload was the problem?
     
  12. FeeLSD

    FeeLSD User

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    another lagless valakas :d ..... oh wait ..... your server fkn sux (lag wise)
     
  13. Elesmira

    Elesmira User

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    this is totally ridiculous, do not even try to say to check our internet service or p.c. ...i swear mine are totally fine. i do not know why these lags persist but it is not because of us. i can only say that it happens when we go mass pvp. example today during pvp with blackangels and redguard clan i personally had delay over 60 seconds. the moment my party moved to town i had again zero lag. after that we have gone again to them and i started lagging again the same way, untill they entered valakas. when they did i had again zero lag. i state only facts and if anyone thinks this is propaganda or w/e for blackangels and redguard he can go hang himself...
     
    iExpliCity likes this.
  14. typpel

    typpel User

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    agree no wireshark is needed.. as soon as u do anything with a party.. lag, when in the ch or city or alone.. fine....
    three different providers checked... and check with my niece in other country... both have the same kind of lag... so obviously is not a problem of provider. please check it out!!!!
     
  15. Nyweris

    Nyweris User

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    condirmed. as for me, my screen and other guys screen just stuck, after rr, it was kind of playable on all lowered and seeing just 3lvl npcs, means 200 range around urself... server lags couse smthing is wrong or smone using 3rd programs like laggdoomer? o.o
     
  16. Trigger

    Trigger User

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    my cpu usage when running the client and staying in town is average 70%
    when our clan with 130+ people grouped in one place and doing nothing still 70-75%
    when two clan fighting together cpu usage goes up to 100% and i start getting huge delays,
    no i dont have any other **** running with lineage2, only that process eating cpu.
    no i dont had this high cpu usage before last maintenance.
     
  17. wotanmetal

    wotanmetal User

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    right now 40 seconds delay inside valakas. oh yes, i forgot, it's my pc and my line.
     
    EdunseUnmamma likes this.
  18. FeeLSD

    FeeLSD User

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    btw gm i have 2-3 friends from uk that were participating in the mass fights aswell. they didn't had any delay. so if it helps please check why uk based ip's are ok and the rest of the world no.
     
  19. Nyweris

    Nyweris User

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    i am in uk and yes i almost no lag... but freezed once today... and now in valakas smtimes for 5-10s comes some delays and cpu goes 55>85%. why is dat?
     
    Joumskamblolo likes this.
  20. Sorsha

    Sorsha User

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    5-10 secs ? u are lucky , on last antharas i had delay 4-5 mins
    this server is fail and they want us to get new pc and check our net lol
     
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