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GameGuard errors

Discussion in 'Archive' started by h3romaso, Feb 4, 2014.

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  1. h3romaso

    h3romaso User

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    hi , i downloaded and installed the game this morning and i keep getting game guard errors when i try to log in .... i did some research in the forums and i followed all the instructions that i found on how to solve this problem . still nothing ... i even uninstalled my antivirus completely and tried to log in but no luck . i run the check4game app and it found the 3 errors people talk about .. the 3 frost files missing :

    file is not found | system\frostupdater.dll
    file is not found | system\gameshielddll.dll
    file is not found | system\frost.ico

    i also run the net diagnostic and all looked fine .
    in the end i pressed frost button and although it came back with 0 errors it showed me this at some point :

    eu-whitelist.wl.zinn => ok (1009 kb/sec, 2 sec, 2049845 bytes)
    check sum error | eu-whitelist.wl.zinn

    any suggestions on how to solve my problem are welcomed .

    thanks .
     
  2. casillias

    casillias Technical specialist Innova Group

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    after you pressed frost button it must have been fixed as it downloaded missing files and you could start
     
  3. h3romaso

    h3romaso User

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    this is what i thought too but it didnt ...and after that i run "check with files.cinn" again and it came back with the 3 errors again .. the 3 files were still missing .
     
  4. casillias

    casillias Technical specialist Innova Group

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    mmm show plz “process diagnostic” copy/paste it here
     
  5. h3romaso

    h3romaso User

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    check4game version=1.9.2
    cpu: intel(r) core(tm) i5-2500k cpu @ 3.30ghz
    video: amd radeon hd 6450 / 8.961.0.0 / 20120405
    os(64) microsoft windows nt 6.1.7601 service pack 1
    .net 2.0.50727.5472 / memory: 4077 mbytes
    files.cinn size=579282 bytes
    files.cinn hash=ca-ae-c4-ef-82-9d-6b-3a-df-13-32-5b-cb-a9-9a-ff
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\program files (x86)\4game\lineageii eu



    winsock2 namespace_catalog
    %systemroot%\system32\nlaapi.dll
    %systemroot%\system32\napinsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\mswsock.dll
    %systemroot%\system32\winrnr.dll

    winsock2 protocol_catalog
    %systemroot%\system32\xirajas.dll
    %systemroot%\system32\mswsock.dll

    process list
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    avgnsa.exe : avg online shield service,avg internet security
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    inetinfo.exe : internet information services
    4game-service.exe : 4game client service,4game
    winlogon.exe : windows logon application,microsoftâ® windowsâ® operating system
    searchindexer.exe : microsoft windows search indexer,windowsâ® search
    avgidsagent.exe : avg identity protection service,avg internet security
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    mqtgsvc.exe : message queuing trigger service,microsoftâ® windowsâ® operating system
    mqsvc.exe : message queuing service,microsoftâ® windowsâ® operating system
    taskhost.exe : host process for windows tasks,microsoftâ® windowsâ® operating system
    uns.exe : user notification service,intel(r) management and security application user notification service
    avgrsa.exe : avg resident shield service,avg internet security
    dwm.exe : desktop window manager,microsoftâ® windowsâ® operating system
    lms.exe : local manageability service,intel(r) active management technology local manageability service
    avgui.exe : avg user interface,avg internet security
    jusched.exe : java(tm) update scheduler,java(tm) platform se auto updater
    plugin-container.exe : plugin container for firefox,firefox
    lsm.exe : local session manager service,microsoftâ® windowsâ® operating system
    lsass.exe : local security authority process,microsoftâ® windowsâ® operating system
    wmiprvse.exe : wmi provider host,microsoftâ® windowsâ® operating system
    spoolsv.exe : spooler subsystem app,microsoftâ® windowsâ® operating system
    wmpnetwk.exe : windows media player network sharing service,microsoftâ® windowsâ® operating system
    services.exe : services and controller app,microsoftâ® windowsâ® operating system
    smss.exe : windows session manager,microsoftâ® windowsâ® operating system
    csrss.exe : client server runtime process,microsoftâ® windowsâ® operating system
    avgemca.exe : avg e-mail scanner,avg internet security
    avgcsrva.exe : avg scanning core module - server part,avg internet security
    avgwdsvc.exe : avg watchdog service,avg internet security
    explorer.exe : windows explorer,microsoftâ® windowsâ® operating system
    wininit.exe : windows start-up application,microsoftâ® windowsâ® operating system
    firefox.exe : firefox

    modules list
    notepad.exe.mui:6.1.7600.16385:notepad:microsoft corporation
    c:\windows\system32\notepad.exe

    ntdll.dll.mui:6.1.7600.16385:nt layer dll:microsoft corporation
    c:\windows\system32\ntdll.dll

    kernel32:6.1.7601.18015:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernel32.dll

    kernelbase:6.1.7601.18015:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernelbase.dll

    advapi32.dll.mui:6.1.7600.16385:advanced windows 32 base api:microsoft corporation
    c:\windows\system32\advapi32.dll

    msvcrt.dll:7.0.7601.17744:windows nt crt dll:microsoft corporation
    c:\windows\system32\msvcrt.dll

    sechost.dll.mui:6.1.7600.16385:host for scm/sddl/lsa lookup apis:microsoft corporation
    c:\windows\system32\sechost.dll

    rpcrt4.dll.mui:6.1.7600.16385:remote procedure call runtime:microsoft corporation
    c:\windows\system32\rpcrt4.dll

    gdi32:6.1.7601.18275:gdi client dll:microsoft corporation
    c:\windows\system32\gdi32.dll

    user32:6.1.7601.17514:multi-user windows user api client dll:microsoft corporation
    c:\windows\system32\user32.dll

    languagepack:6.1.7601.18177:language pack:microsoft corporation
    c:\windows\system32\lpk.dll

    uniscribe:1.0626.7601.18009:uniscribe unicode script processor:microsoft corporation
    c:\windows\system32\usp10.dll

    comdlg32.dll.mui:6.1.7600.16385:common dialogs dll:microsoft corporation
    c:\windows\system32\comdlg32.dll

    shlwapi.dll.mui:6.1.7600.16385:shell light-weight utility library:microsoft corporation
    c:\windows\system32\shlwapi.dll

    comctl32.dll.mui:6.1.7600.16385:user experience controls library:microsoft corporation
    c:\windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll

    shell32.dll.mui:6.1.7601.17514:windows shell common dll:microsoft corporation
    c:\windows\system32\shell32.dll

    winspool.drv.mui:6.1.7600.16385:windows spooler driver:microsoft corporation
    c:\windows\system32\winspool.drv

    ole32.dll.mui:6.1.7600.16385:microsoft ole for windows:microsoft corporation
    c:\windows\system32\ole32.dll

    oleaut32.dll:6.1.7601.17676:microsoft corporation
    c:\windows\system32\oleaut32.dll

    version.dll:6.1.7600.16385:version checking and file installation libraries:microsoft corporation
    c:\windows\system32\version.dll

    imm32:6.1.7600.16385:multi-user windows imm32 api client dll:microsoft corporation
    c:\windows\system32\imm32.dll

    msctf.dll.mui:6.1.7600.16385:msctf server dll:microsoft corporation
    c:\windows\system32\msctf.dll

    cryptbase.dll:6.1.7600.16385:base cryptographic api dll:microsoft corporation
    c:\windows\system32\cryptbase.dll

    uxtheme.dll.mui:6.1.7600.16385:microsoft uxtheme library:microsoft corporation
    c:\windows\system32\uxtheme.dll


    services list
    4game-service : 4game-service
    avgidsagent : avgidsagent
    avgwd : avg watchdog
    gpsvc : group policy client
    lms : intel(r) management and security application local management service
    msmq : message queuing
    msmqtriggers : message queuing triggers
    spooler : print spooler
    uns : intel(r) management and security application user notification service
    wmpnetworksvc : windows media player network sharing service
    wsearch : windows search
     
  6. casillias

    casillias Technical specialist Innova Group

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    %systemroot%\system32\xirajas.dll

    find this thing and delete, but beware that after deleting it you might get lost your internet connection... but i can say for sure it is not a useful dll
     
  7. h3romaso

    h3romaso User

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    after deleting it i lost internet .. i had to restore it to get back online
     
  8. NeoTiger

    NeoTiger Moderator

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    hmm, are you sure you have correctly uninstall your anti-virus ? from what i can see from the whole report, avg is still here. try to check if it didn't touch frost folder.
     
  9. h3romaso

    h3romaso User

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    i reinstalled it thats why you see it there ... but i will uninstall again and try
     
  10. h3romaso

    h3romaso User

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    i uninstalled the antivirus and run process diagnostic again

    check4game version=1.9.2
    cpu: intel(r) core(tm) i5-2500k cpu @ 3.30ghz
    video: amd radeon hd 6450 / 8.961.0.0 / 20120405
    os(64) microsoft windows nt 6.1.7601 service pack 1
    .net 2.0.50727.5472 / memory: 4077 mbytes
    files.cinn size=579282 bytes
    files.cinn hash=ca-ae-c4-ef-82-9d-6b-3a-df-13-32-5b-cb-a9-9a-ff
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\program files (x86)\4game\lineageii eu



    winsock2 namespace_catalog
    %systemroot%\system32\nlaapi.dll
    %systemroot%\system32\napinsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\mswsock.dll
    %systemroot%\system32\winrnr.dll

    winsock2 protocol_catalog
    %systemroot%\system32\xirajas.dll
    %systemroot%\system32\mswsock.dll

    process list
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    lsass.exe : local security authority process,microsoftâ® windowsâ® operating system
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    flashplayerplugin_11_9_900_170.exe : adobe flash player 11.9 r900,shockwave flash
    plugin-container.exe : plugin container for firefox,firefox
    services.exe : services and controller app,microsoftâ® windowsâ® operating system
    wmpnetwk.exe : windows media player network sharing service,microsoftâ® windowsâ® operating system
    csrss.exe : client server runtime process,microsoftâ® windowsâ® operating system
    wininit.exe : windows start-up application,microsoftâ® windowsâ® operating system
    spoolsv.exe : spooler subsystem app,microsoftâ® windowsâ® operating system
    dwm.exe : desktop window manager,microsoftâ® windowsâ® operating system
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    mqtgsvc.exe : message queuing trigger service,microsoftâ® windowsâ® operating system
    firefox.exe : firefox
    searchindexer.exe : microsoft windows search indexer,windowsâ® search
    explorer.exe : windows explorer,microsoftâ® windowsâ® operating system
    mqsvc.exe : message queuing service,microsoftâ® windowsâ® operating system
    4game-service.exe : 4game client service,4game
    inetinfo.exe : internet information services
    winlogon.exe : windows logon application,microsoftâ® windowsâ® operating system
    lms.exe : local manageability service,intel(r) active management technology local manageability service
    smss.exe : windows session manager,microsoftâ® windowsâ® operating system
    uns.exe : user notification service,intel(r) management and security application user notification service
    trustedinstaller.exe : windows modules installer,microsoftâ® windowsâ® operating system
    wmiprvse.exe : wmi provider host,microsoftâ® windowsâ® operating system
    lsm.exe : local session manager service,microsoftâ® windowsâ® operating system
    jusched.exe : java(tm) update scheduler,java(tm) platform se auto updater
    taskhost.exe : host process for windows tasks,microsoftâ® windowsâ® operating system

    modules list
    notepad.exe.mui:6.1.7600.16385:notepad:microsoft corporation
    c:\windows\system32\notepad.exe

    ntdll.dll.mui:6.1.7600.16385:nt layer dll:microsoft corporation
    c:\windows\system32\ntdll.dll

    kernel32:6.1.7601.18015:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernel32.dll

    kernelbase:6.1.7601.18015:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernelbase.dll

    advapi32.dll.mui:6.1.7600.16385:advanced windows 32 base api:microsoft corporation
    c:\windows\system32\advapi32.dll

    msvcrt.dll:7.0.7601.17744:windows nt crt dll:microsoft corporation
    c:\windows\system32\msvcrt.dll

    sechost.dll.mui:6.1.7600.16385:host for scm/sddl/lsa lookup apis:microsoft corporation
    c:\windows\system32\sechost.dll

    rpcrt4.dll.mui:6.1.7600.16385:remote procedure call runtime:microsoft corporation
    c:\windows\system32\rpcrt4.dll

    gdi32:6.1.7601.18275:gdi client dll:microsoft corporation
    c:\windows\system32\gdi32.dll

    user32:6.1.7601.17514:multi-user windows user api client dll:microsoft corporation
    c:\windows\system32\user32.dll

    languagepack:6.1.7601.18177:language pack:microsoft corporation
    c:\windows\system32\lpk.dll

    uniscribe:1.0626.7601.18009:uniscribe unicode script processor:microsoft corporation
    c:\windows\system32\usp10.dll

    comdlg32.dll.mui:6.1.7600.16385:common dialogs dll:microsoft corporation
    c:\windows\system32\comdlg32.dll

    shlwapi.dll.mui:6.1.7600.16385:shell light-weight utility library:microsoft corporation
    c:\windows\system32\shlwapi.dll

    comctl32.dll.mui:6.1.7600.16385:user experience controls library:microsoft corporation
    c:\windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll

    shell32.dll.mui:6.1.7601.17514:windows shell common dll:microsoft corporation
    c:\windows\system32\shell32.dll

    winspool.drv.mui:6.1.7600.16385:windows spooler driver:microsoft corporation
    c:\windows\system32\winspool.drv

    ole32.dll.mui:6.1.7600.16385:microsoft ole for windows:microsoft corporation
    c:\windows\system32\ole32.dll

    oleaut32.dll:6.1.7601.17676:microsoft corporation
    c:\windows\system32\oleaut32.dll

    version.dll:6.1.7600.16385:version checking and file installation libraries:microsoft corporation
    c:\windows\system32\version.dll

    imm32:6.1.7600.16385:multi-user windows imm32 api client dll:microsoft corporation
    c:\windows\system32\imm32.dll

    msctf.dll.mui:6.1.7600.16385:msctf server dll:microsoft corporation
    c:\windows\system32\msctf.dll

    cryptbase.dll:6.1.7600.16385:base cryptographic api dll:microsoft corporation
    c:\windows\system32\cryptbase.dll

    uxtheme.dll.mui:6.1.7600.16385:microsoft uxtheme library:microsoft corporation
    c:\windows\system32\uxtheme.dll


    services list
    4game-service : 4game-service
    gpsvc : group policy client
    lms : intel(r) management and security application local management service
    msmq : message queuing
    msmqtriggers : message queuing triggers
    spooler : print spooler
    trustedinstaller : windows modules installer
    uns : intel(r) management and security application user notification service
    wmpnetworksvc : windows media player network sharing service
    wsearch : windows search



    i still get gameguard errors
     
  11. casillias

    casillias Technical specialist Innova Group

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    as i have told you, get rid of that dll somehow, it causes you these gg problems
     
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