many of you have disconnects in some little time after entering the game. so firstly please don't panic. let's concentrate on solving of this issue there are many of reasons why you could be disconnected. we are ready to investigate each issue. all you need is to write to our support, tell them about your issue in details and give them information they need. no private details, no passwords and etc. just information about your pc, installed antivirus and firewall, a type of your internet connection, using devices (routers, modems)... the sooner we will have information about the most popular issues the faster we will be able to help everyone quickly and effectively. so here are the most popular reasons for dcs: 1. antiviruses and firewalls. we hardly try to made our software compatible with all the avs but they update constantly and sometimes compatibility problems appear. the solution: you can determine the reason of an issue by temporal deleting an av, cleaning up a registry and rebooting pc. if after that the problem is gone, you can be sure that the issue is related with your av. so far the best way to play stable is to tweak the av - to include 4game folder and lineage 2 folder into the exceptions, to switch off web-shield and traffic filter. it doesn't give you 100% guarantee but we are ready to investigate each issue in private. 2. viruses. even if you have a good updating av sometimes there is a chance that you have some viruses on your pc. check the system periodically. the thing is that frost see viruses as cheats injecting game process. there will be dcs and problems with launching the game. the solution: check for viruses, using a deep check. we hardly recommend to use, for example, the free utility anti-malware . 3. outdated hardware. there is no secret that mmos and l2 especially hardly loading the cpu. that's why you should have a rather fast processor to play comfortably. dcs happen when cpu can't process the frost and game packets in time and the server thinks that protection system is off --> disconnect you as a cheater. the solution: update all drivers. if it isn't help, update your hardware. 4. bad "windows". pirate versions, repacks, custom installations can have handmade modules and modifications which doesn't allow the client and frost to work correctly. also sometimes os can be full of trash and be damaged which cause many problems including dcs. the solution: the easiest way is to install clear original windows. but firstly it's better try to clean up the registry (e.g. using ccleaner), clean up startup menu and install all the updates. 5. router. some devices can have internal firewalls and web-shields, and also traffic filters. so the problem is the same as with avs is. also there is some other features and options in different routers. the solution: the best way to determine a reason of dc is to try to connect your pc to the net without router. if dcs are gone, the problem is in a router. so far you should check its parameters. switch off firewalls and web-shields, and also traffic filters. update its firmware. if it doesn't help please contact router's manufacturer. we will pick up information about problematic routers and ways of its tweaking. 6. bad hardware drivers. when some drivers have no digital signature they can conflict with frost. but all official drivers have it. so you should just to update them. the solution: you can see if drivers have such a signature in directx information window (windows+r --> type dxdiag). so if some of them doesn't have a digital signature, update them. 7. cheats and hacks. no comments. and no solution except deleting it. 8. problems with updating frost. this issue happens when the client is updating incorrectly. you can enter the game but there will be dc because of wrong frost version. the solution: delete system folder, delete frost folder, delete all files from a root directory and made a fullcheck. 9. 3g/4g modems. there is no guarantee of stable connection using 3g/4g. even a provider never guarantees it. so even if the very connection doesn't break packets may be lost and you will have dc. the solution: use more stable internet connection. or play and pray. 10. bad internet connection. not so often but you can have dc because of your internet connection. if a ping is very high or so much packets are losing there will be a dc. the solution: usually a tracert can show it. if it is, call up your provider and ask for the support. we hardly can do something in such situation. 11. some private rare issues which should be investigated separatedly. the solution: write to our support.