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Проблема GG

Discussion in 'Архив' started by marinaevt, Nov 28, 2011.

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  1. marinaevt

    marinaevt User

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    как и в этой: https://forum.4game.ru/showthread.php?t=401678 теме, при входе в игру вылазит ошибка 153.
    https://forum.4game.ru/showthread.php?t=200258 это не помогает
    утилита проверки клиента обнаружила отсутствие двух файлов:
    файл отсутствует | system\frost.ico
    файл отсутствует | system\gameshielddll.dll
    но сама она не догружает эти файлы, да и запускатор тоже
    что делать?
     
  2. Andriel

    Andriel Innova Group

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    добрый день, какой антивирус у вас? судя по всему, эти файлы просто не обновляются.
     
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  3. marinaevt

    marinaevt User

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    антивируса как такового нет, только родной windows defender
    но я уже добавила всю папку 4game в исключения, на всякий случай
     
  4. withdkd

    withdkd Тех. модератор 4Game Global moderator

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  5. marinaevt

    marinaevt User

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    2 10 ms 10 ms 10 ms ppp91-76-32-1.pppoe.mtu-net.ru [91.76.32.1]
    3 * * * request timed out.

    везде одно и тоже
    и к иннове, и к фросту
    это проблема провайдера? обращаться к ним, как написано в той теме?
     
  6. Andriel

    Andriel Innova Group

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    а полностью можно глянуть трассу?
     
  7. marinaevt

    marinaevt User

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    вот, целиком
    Code:
    
    28.11.2011 17:53:32,46 
    28.11.2011 17:53:32,46
    windows ip configuration
    host name . . . . . . . . . . . . : alien
    primary dns suffix  . . . . . . . :
    node type . . . . . . . . . . . . : hybrid
    ip routing enabled. . . . . . . . : no
    wins proxy enabled. . . . . . . . : no
    dns suffix search list. . . . . . : home
    ethernet adapter wired ethernet connection:
    connection-specific dns suffix  . : home
    description . . . . . . . . . . . : realtek pcie gbe family controller
    physical address. . . . . . . . . : 00-1f-d0-92-f2-23
    dhcp enabled. . . . . . . . . . . : yes
    autoconfiguration enabled . . . . : yes
    link-local ipv6 address . . . . . : fe80::b9c8:c9af:6dbf:e1433(preferred)
    ipv4 address. . . . . . . . . . . : 192.168.1.4(preferred)
    subnet mask . . . . . . . . . . . : 255.255.255.0
    lease obtained. . . . . . . . . . : 28 ноября 2011 г. 15:56:06
    lease expires . . . . . . . . . . : 29 ноября 2011 г. 15:56:05
    default gateway . . . . . . . . . : 192.168.1.1
    dhcp server . . . . . . . . . . . : 192.168.1.1
    dhcpv6 iaid . . . . . . . . . . . : 268443600
    dhcpv6 client duid. . . . . . . . : 00-01-00-01-16-62-8c-b5-00-1f-d0-92-f2-23
    dns servers . . . . . . . . . . . : 192.168.1.1
    netbios over tcpip. . . . . . . . : enabled
    tunnel adapter isatap.home:
    media state . . . . . . . . . . . : media disconnected
    connection-specific dns suffix  . : home
    description . . . . . . . . . . . : microsoft isatap adapter
    physical address. . . . . . . . . : 00-00-00-00-00-00-00-e0
    dhcp enabled. . . . . . . . . . . : no
    autoconfiguration enabled . . . . : yes
    tunnel adapter local area connection* 12:
    connection-specific dns suffix  . :
    description . . . . . . . . . . . : microsoft teredo tunneling adapter
    physical address. . . . . . . . . : 00-00-00-00-00-00-00-e0
    dhcp enabled. . . . . . . . . . . : no
    autoconfiguration enabled . . . . : yes
    ipv6 address. . . . . . . . . . . : 2001:0:5ef5:79fb:2007:1596:a4b3:d7f5(preferred)
    link-local ipv6 address . . . . . : fe80::2007:1596:a4b3:d7f52(preferred)
    default gateway . . . . . . . . . : ::
    netbios over tcpip. . . . . . . . : disabled
    windows ip configuration
    successfully flushed the dns resolver cache.
    tracing route to trace.inn.ru [109.105.130.95]
    over a maximum of 30 hops:
    1     ms     ms     ms  myrouter [192.168.1.1]
    2    10 ms    10 ms    10 ms  ppp91-76-32-1.pppoe.mtu-net.ru [91.76.32.1]
    3     *        *        *     request timed out.
    4    11 ms    12 ms    11 ms  a197-crs-1-be1-53.msk.stream-internet.net [212.188.1.113]
    5    13 ms    11 ms    12 ms  ss-crs-1-be5.msk.stream-internet.net [195.34.59.105]
    6    12 ms    11 ms    11 ms  m9-cr01-po3.msk.stream-internet.net [195.34.53.85]
    7    21 ms    11 ms    11 ms  ttk-m9.msk.stream-internet.net [195.34.38.2]
    8    11 ms    11 ms    12 ms  msk15.msk112.transtelecom.net [217.150.46.202]
    9    37 ms    36 ms    37 ms  sw-1-ti-po-4.msk.inn.ru [109.105.128.34]
    10    37 ms    37 ms    38 ms  trace.inn.ru [109.105.130.95]
    trace complete.
    tracing route to download.inn.ru [109.105.129.22]
    over a maximum of 30 hops:
    1     ms     ms     ms  myrouter [192.168.1.1]
    2    10 ms    10 ms    10 ms  ppp91-76-32-1.pppoe.mtu-net.ru [91.76.32.1]
    3     *        *        *     request timed out.
    4    11 ms    11 ms    10 ms  a197-crs-1-be1-53.msk.stream-internet.net [212.188.1.113]
    5    11 ms    11 ms    12 ms  ss-crs-1-be5.msk.stream-internet.net [195.34.59.105]
    6    11 ms    11 ms    10 ms  m9-cr01-po3.msk.stream-internet.net [195.34.53.85]
    7    28 ms    11 ms    11 ms  ttk-m9.msk.stream-internet.net [195.34.38.2]
    8    11 ms    12 ms    12 ms  msk15.msk112.transtelecom.net [217.150.46.202]
    9    37 ms    36 ms    37 ms  sw-1-ti-po-4.msk.inn.ru [109.105.128.34]
    10    35 ms    36 ms    35 ms  download.inn.ru [109.105.129.22]
    trace complete.
    tracing route to frostsecurity.net [109.105.129.23]
    over a maximum of 30 hops:
    1     ms     ms     ms  myrouter [192.168.1.1]
    2    11 ms    10 ms     9 ms  ppp91-76-32-1.pppoe.mtu-net.ru [91.76.32.1]
    3     *        *        *     request timed out.
    4    10 ms    10 ms    12 ms  a197-crs-1-be1-53.msk.stream-internet.net [212.188.1.113]
    5    13 ms    11 ms    11 ms  ss-crs-1-be5.msk.stream-internet.net [195.34.59.105]
    6    11 ms    11 ms    11 ms  m9-cr01-po3.msk.stream-internet.net [195.34.53.85]
    7    21 ms    11 ms    11 ms  ttk-m9.msk.stream-internet.net [195.34.38.2]
    8    11 ms    11 ms    11 ms  msk15.msk112.transtelecom.net [217.150.46.202]
    9    38 ms    38 ms    38 ms  sw-1-ti-po-4.msk.inn.ru [109.105.128.34]
    10    37 ms    37 ms    37 ms  109.105.129.23
    trace complete.
    tracing route to cdn.inn.ru [109.105.154.5]
    over a maximum of 30 hops:
    1     ms     ms     ms  myrouter [192.168.1.1]
    2    10 ms    10 ms     9 ms  ppp91-76-32-1.pppoe.mtu-net.ru [91.76.32.1]
    3     *        *        *     request timed out.
    4    11 ms    11 ms    10 ms  a197-crs-1-be1-53.msk.stream-internet.net [212.188.1.113]
    5    54 ms    49 ms    49 ms  m9-crs-1-be4.msk.stream-internet.net [195.34.59.49]
    6    53 ms    53 ms    54 ms  bor-crs-1-be1.spb.stream-internet.net [195.34.53.126]
    7    49 ms    49 ms    49 ms  anc-cr01-be3.ff.stream-internet.net [195.34.53.102]
    8    59 ms    58 ms    58 ms  gw-frankfurt.pt.lu [80.81.192.204]
    9    62 ms    62 ms    63 ms  213.166.61.206
    10    65 ms    65 ms    65 ms  213.135.251.181
    11    58 ms    58 ms    59 ms  78.141.183.50
    12    58 ms    59 ms    59 ms  109.105.154.5
    trace complete.
    pinging trace.inn.ru [109.105.130.95] with 1000 bytes of data:
    reply from 109.105.130.95: bytes=1000 time=46ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=48ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=46ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=46ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=46ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    reply from 109.105.130.95: bytes=1000 time=47ms ttl=50
    ping statistics for 109.105.130.95:
    packets: sent = 20, received = 20, lost = 0 (0 loss),
    approximate round trip times in milli-seconds:
    minimum = 46ms, maximum = 48ms, average = 46ms
    pinging download.inn.ru [109.105.129.22] with 1000 bytes of data:
    reply from 109.105.129.22: bytes=1000 time=47ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=47ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    ping statistics for 109.105.129.22:
    packets: sent = 20, received = 20, lost = 0 (0 loss),
    approximate round trip times in milli-seconds:
    minimum = 45ms, maximum = 47ms, average = 45ms
    pinging frostsecurity.net [109.105.129.22] with 1000 bytes of data:
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=46ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    reply from 109.105.129.22: bytes=1000 time=45ms ttl=50
    ping statistics for 109.105.129.22:
    packets: sent = 20, received = 20, lost = 0 (0 loss),
    approximate round trip times in milli-seconds:
    minimum = 45ms, maximum = 46ms, average = 45ms
    pinging cdn.inn.ru [109.105.154.5] with 1000 bytes of data:
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=69ms ttl=53
    reply from 109.105.154.5: bytes=1000 time=68ms ttl=53
    ping statistics for 109.105.154.5:
    packets: sent = 20, received = 20, lost = 0 (0 loss),
    approximate round trip times in milli-seconds:
    minimum = 68ms, maximum = 69ms, average = 68ms
     
  8. Andriel

    Andriel Innova Group

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    трасса хорошая, на третий хоп не обращайте внимание.
    рекомендую вам вот что, проверьте пк на наличие вирусов, для этого можно использовать:

    anti-malware - http://download.emsisoft.com/emsisoftantimalwaresetup_ru.exe (рекомендую для проверки в первую очередь)
    drweb cureit! - https://www.freedrweb.com/download+cureit+free/?lng=ru (если ну удалось запустить anti-malware, использовать в режиме улучшеной защиты)

    затем выполните рекомендации из темы: https://forum.4game.ru/showthread.php?t=288071
     
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  9. marinaevt

    marinaevt User

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    благодарю, сейчас попробую
    просто буквально 2 дня назад переустановила windows и потому не возникло мысли о вирусах.
     
  10. Ulthar

    Ulthar Moderator

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    закрыто в связи с утерей актуальности.
     
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