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Frost error Status: -2000002

Discussion in 'Archive' started by Medussa, Mar 23, 2014.

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  1. Medussa

    Medussa User

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    i made a break last couple months and wanted to login yesterday. i always got this frost security massage which tell me that need to restart computer and if that not help to contact technical support.
    i used last check tool 1.9.2 but i havent any errors or unwanted files or frost problems. i tried couple times to erase all system folder and frost folder but after fix/repair l2 game folder, error started again. i turned off my antivirus program after this test but error is still present.
    im using windows windows 8.1x64 and couple months ago there was no any problem or crashing. my log from fix tool will be post bellow. ty in advance.

    check with files .cinn
    ______________________
    no errors or missing files
    -----------------------------------------------------------------------------------------

    check unwanted files
    _______________________
    no unwanted files found

    ---------------------------------------------------------------------------------------


    process diagnostics
    _________________________


    check4game version=1.9.2
    cpu: intel(r) core(tm) i5-4670k cpu @ 3.40ghz
    video: amd radeon r9 200 series / 13.350.1005.0 / 20140312
    os(64) microsoft windows nt 6.3.9600.0
    .net 2.0.50727.8000 / memory: 8129 mbytes
    files.cinn size=593348 bytes
    files.cinn hash=38-82-9f-b3-de-a9-ec-07-37-b0-a2-4e-71-a8-b8-73
    game: lineage2eu, env: eu-l2_live, current folder =>
    i:\lineageii eu



    winsock2 namespace_catalog
    %systemroot%\system32\napinsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\nlaapi.dll
    %systemroot%\system32\mswsock.dll
    %systemroot%\system32\winrnr.dll
    %systemroot%\system32\wshbth.dll

    winsock2 protocol_catalog
    %systemroot%\system32\mswsock.dll

    process list
    explorer.exe : windows explorer,microsoftâ® windowsâ® operating system
    winlogon.exe : windows logon application,microsoftâ® windowsâ® operating system
    4game-tray.exe : 4game tray,4game
    4game-launcher.exe : 4game application launcher
    taskhostex.exe : host process for windows tasks,microsoftâ® windowsâ® operating system
    heciserver.exe : intel(r) capability licensing service interface
    searchindexer.exe : microsoft windows search indexer,windowsâ® search
    firefox.exe : firefox
    atieclxx.exe : amd external events client module,amd external events
    wwahost.exe : microsoft wwa host,microsoftâ® windowsâ® operating system
    runtimebroker.exe : runtime broker,microsoftâ® windowsâ® operating system
    spoolsv.exe : spooler subsystem app,microsoftâ® windowsâ® operating system
    wininit.exe : windows start-up application,microsoftâ® windowsâ® operating system
    lms.exe : intel(r) local management service,intel(r) management and security application local management service
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    4game-service.exe : 4game client service,4game
    wmiprvse.exe : wmi provider host,microsoftâ® windowsâ® operating system
    dwm.exe : desktop window manager,microsoftâ® windowsâ® operating system
    avp.exe : kaspersky anti-virus
    dllhost.exe : com surrogate,microsoftâ® windowsâ® operating system
    atkexcomsvc.exe : c:\program files (x86)\asus\axsp\1.01.02\atkexcomsvc.exe
    taskhost.exe : host process for windows tasks,microsoftâ® windowsâ® operating system
    lsass.exe : local security authority process,microsoftâ® windowsâ® operating system
    dashost.exe : device association framework provider host,microsoftâ® windowsâ® operating system
    mom.exe : catalyst control center: monitoring program,catalyst control center
    settingsynchost.exe : host process for setting synchronization,microsoftâ® windowsâ® operating system
    wudfhost.exe : windows driver foundation - user-mode driver framework host process,microsoftâ® windowsâ® operating system
    avpui.exe : kaspersky anti-virus
    skydrive.exe : onedrive sync engine host,microsoftâ® windowsâ® operating system
    wmpnetwk.exe : windows media player network sharing service,microsoftâ® windowsâ® operating system
    wwahost.exe : microsoft wwa host,microsoftâ® windowsâ® operating system
    jhi_service.exe : intel(r) dynamic application loader host interface
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    rtkngui64.exe : realtek hd audio manager
    atiesrxx.exe : amd external events service module,amd external events
    ccc.exe : catalyst control center: host application,catalyst control center

    modules list
    notepad.exe.mui:6.3.9600.16384:notepad:microsoft corporation
    c:\windows\system32\notepad.exe

    ntdll.dll.mui:6.3.9600.17031:nt layer dll:microsoft corporation
    c:\windows\system32\ntdll.dll

    kernel32:6.3.9600.17031:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernel32.dll

    kernelbase.dll.mui:6.3.9600.17031:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernelbase.dll

    apphelp:6.3.9600.16384:application compatibility client library:microsoft corporation
    c:\windows\system32\apphelp.dll

    advapi32.dll.mui:6.3.9600.16384:advanced windows 32 base api:microsoft corporation
    c:\windows\system32\advapi32.dll

    gdi32:6.3.9600.17031:gdi client dll:microsoft corporation
    c:\windows\system32\gdi32.dll

    user32:6.3.9600.16384:multi-user windows user api client dll:microsoft corporation
    c:\windows\system32\user32.dll

    msvcrt.dll:7.0.9600.16384:windows nt crt dll:microsoft corporation
    c:\windows\system32\msvcrt.dll

    comdlg32.dll.mui:6.3.9600.16384:common dialogs dll:microsoft corporation
    c:\windows\system32\comdlg32.dll

    shell32.dll.mui:6.3.9600.17031:windows shell common dll:microsoft corporation
    c:\windows\system32\shell32.dll

    winspool.drv.mui:6.3.9600.16384:windows spooler driver:microsoft corporation
    c:\windows\system32\winspool.drv

    ole32.dll.mui:6.3.9600.16384:microsoft ole for windows:microsoft corporation
    c:\windows\system32\ole32.dll

    shlwapi.dll.mui:6.3.9600.16384:shell light-weight utility library:microsoft corporation
    c:\windows\system32\shlwapi.dll

    comctl32.dll.mui:6.3.9600.16384:user experience controls library:microsoft corporation
    c:\windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1\comctl32.dll

    oleaut32.dll:6.3.9600.16506:microsoft corporation
    c:\windows\system32\oleaut32.dll

    sechost.dll.mui:6.3.9600.16384:host for scm/sddl/lsa lookup apis:microsoft corporation
    c:\windows\system32\sechost.dll

    rpcrt4.dll.mui:6.3.9600.16384:remote procedure call runtime:microsoft corporation
    c:\windows\system32\rpcrt4.dll

    combase.dll.mui:6.3.9600.16384:microsoft com for windows:microsoft corporation
    c:\windows\system32\combase.dll

    shcore.dll.mui:6.3.9600.16384:shcore:microsoft corporation
    c:\windows\system32\shcore.dll

    imm32:6.3.9600.17031:multi-user windows imm32 api client dll:microsoft corporation
    c:\windows\system32\imm32.dll

    msctf.dll.mui:6.3.9600.16384:msctf server dll:microsoft corporation
    c:\windows\system32\msctf.dll

    kernel.appcore.dll:6.3.9600.16384:appmodel api host:microsoft corporation
    c:\windows\system32\kernel.appcore.dll

    cryptbase.dll:6.3.9600.16384:base cryptographic api dll:microsoft corporation
    c:\windows\system32\cryptbase.dll

    bcryptprimitives.dll:6.3.9600.17031:windows cryptographic primitives library:microsoft corporation
    c:\windows\system32\bcryptprimitives.dll

    uxtheme.dll.mui:6.3.9600.16384:microsoft uxtheme library:microsoft corporation
    c:\windows\system32\uxtheme.dll

    dwmapi.dll.mui:6.3.9600.16384:microsoft desktop window manager api:microsoft corporation
    c:\windows\system32\dwmapi.dll


    services list
    4game-service : 4game-service
    amd external events utility : amd external events utility
    ascomsvc : asus com service
    avp : kaspersky anti-virus service
    intel(r) capability licensing service interface : intel(r) capability licensing service interface
    jhi_service : intel(r) dynamic application loader host interface service
    lms : intel(r) management and security application local management service
    spooler : print spooler
    stisvc : windows image acquisition (wia)
    wmpnetworksvc : windows media player network sharing service
    wsearch : windows search
    ---------------------------------------------------------------------------------------------
    frost

    _______________________________________

    check4game version=1.9.2
    cpu: intel(r) core(tm) i5-4670k cpu @ 3.40ghz
    video: amd radeon r9 200 series / 13.350.1005.0 / 20140312
    os(64) microsoft windows nt 6.3.9600.0
    .net 2.0.50727.8000 / memory: 8129 mbytes
    files.cinn size=593348 bytes
    files.cinn hash=38-82-9f-b3-de-a9-ec-07-37-b0-a2-4e-71-a8-b8-73
    game: lineage2eu, env: eu-l2_live, current folder =>
    i:\lineageii eu

    frostsecurity.net => 109.105.154.3

    check frost modules....

    download the frost versions file =>
    http://frostsecurity.net/frost/version/version.txt
    download the frost versions file =>
    http://frostsecurity.net/frost/preload/version.txt
    download the frost versions file =>
    http://frostsecurity.net/frost/frostupdater/version.txt
    download frost check sum file =>
    http://frostsecurity.net/frost/frostupdater/1.0.0.8/files.cinn.zinn
    download frost check sum file =>
    http://frostsecurity.net/frost/driver/8.9.0.31_8.9.1.31_1.2.7.4/files.cinn.zinn
    download frost check sum file =>
    http://frostsecurity.net/frost/launcher/eu-l2_8.2.0.13/files.cinn.zinn
    download frost check sum file =>
    http://frostsecurity.net/frost/updater/update.crc
    download frost check sum file =>
    http://frostsecurity.net/frost/version/12.9.7.1/update.crc

    eu-whitelist.wl.zinn => ok (279 kb/sec, 7 sec, 2105561 bytes)
    check sum error | eu-whitelist.wl.zinn
    ------------------------------------------------------------------
    frostupdater.exe.zinn => ok (250 kb/sec, 3 sec, 797778 bytes)
    frost_32.sys.zinn => ok (204 kb/sec, 0 sec, 41657 bytes)
    frost_64.sys.zinn => ok (200 kb/sec, 0 sec, 40906 bytes)
    frostcollector.dll.zinn => ok (205 kb/sec, 5 sec, 1136266 bytes)
    back.bmp.zinn => ok (128 kb/sec, 1 sec, 133004 bytes)
    launcher.dll.zinn => ok (153 kb/sec, 0 sec, 36097 bytes)
    lineageii.exe.zinn => ok (206 kb/sec, 3 sec, 810478 bytes)
    ------------------------------------------------------------------
    frostupdater.dll => ok (218 kb/sec, 5 sec, 1228584 bytes)
    gameshielddll.dll => ok (225 kb/sec, 7 sec, 1631008 bytes)
    frost.ico => ok (15 kb/sec, 0 sec, 1218 bytes)
    ----------------------------------------------------------------------------------------------
     
    Last edited by a moderator: Mar 23, 2014
  2. casillias

    casillias Technical specialist Innova Group

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    one question, do you have a simple win8.1 or maybe somehow you managed to install win8.1 u1(update 1)?
     
  3. Medussa

    Medussa User

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    yes, im using win8.1 u1
     
  4. casillias

    casillias Technical specialist Innova Group

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    well... bad news for you: frost and win8.1 u1 does not work together so far, as u1 is not yet officially presented...
    there are two ways out... complete reinstall of windows or downgrade to simple win 8.1
     
  5. Medussa

    Medussa User

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    ty, i will try to downgrade to win 8.1, of course if possible :)

    edit: yes,after downgrade everything goes normal. ty again!
     
    Last edited by a moderator: Mar 24, 2014
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