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Lags/ Disconnections

Discussion in 'Technical Issues' started by Razzly, Apr 6, 2014.

  1. Razzly

    Razzly Banned

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    hello,

    due to many reports of lags/disconnections i will make one topic to sort the problem out.

    please fill it with the informations below:


    the more replies the faster problem can be resolved.

    ps: this is not a topic for comments. all posts except ones with filled informations from above will be removed from this topic.
     
    Last edited by a moderator: Apr 19, 2014
  2. efiry

    efiry User

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    type: lag but not disconnection
    timeframes: i start on server yesterday, since min 1 i start its happends
    when: all sites
    frequency: all the time but in the morning i have less lag, at night i try to play but is imposible
    description: i got lag every moment, 5 secs without lag 10 secs of lag, all the time like this
    your country: spain/madrid
    your isp name: telefónica
     
  3. Zizka

    Zizka User

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    type: [lag]
    timeframes: mass pvp
    when: battle
    frequency: every day
    description: when we move to enemy there is no problem. as far as we start pvp i have huge delays. around 2 mins i cant move or do anything. after that when most people die things go to normal.
    your country: bulgaria
    your isp name:
     
  4. SentencedToBlues

    SentencedToBlues User

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    type: lag
    timeframes: mass pvp, huge events
    when: battle
    frequency: everyday
    description: basically when pvp starts, the lag fiesta does too:)
    your country: poland
    your isp name: neostrada
     
  5. wotanmetal

    wotanmetal User

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    type: lag
    timeframes: mass pvp/sieges
    when: battle
    frequency: every day
    description: when pvp starts, everything stacks, cannot act or move. sometimes i can chat without problem but still can't move.
    your country: greece
    your isp name: ote conn-x
     
  6. Elberaat

    Elberaat User

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    hi,

    type: lag, no disconnect
    timeframes: mass pvp, events with a lot of ppl
    when: meanly on battle
    frequency: everyday
    description: there is no problem until battle starts
    your country: spain
    your isp name: telefónica (optical fiber, 103 real mbps with 3ms of latency in speedtest); my computer: i7 processor, ssd, good graphic card (less than 1 year)

    i have done some test; i put here the results, if it can be helpful. first a traceroute from my router to server:

    [​IMG]

    then, two little test: first, a continous ping to the previous ip in traceroute; and second, a continous ping to core server:

    [​IMG]

    [​IMG]

    as you can see, there is some problem with server connection in last hop: 6% of packet loss in that last link between cogent router and core server. the test have been done during an ant queen battle (we had a cc of 200+ ppl, but i had no lag, so i suppose that packet loss grows up during a siege, or valakas/antharas/beleth battle between bs and ba/rg, with 400+ ppl). maybe, and that is only my opinion, a problem with cogent router interconnection or a problem with core server network or processing is causing that issues.

    thx,
    elberash
     
    Last edited by a moderator: Apr 10, 2014
  7. Elesmira

    Elesmira User

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    type: lag
    timeframes: mass pvp/sieges
    when: battle
    frequency: every day
    description: when pvp starts, everything stacks, cannot act or move. while i see people around me fighting i have delay on all my actions for about 20+ seconds
    your country: greece
    your isp name: hellas online

    we already had 2 threads for it : first and second but it seems after you implemented that "fix" it did not work for everyone. i tried another pc as well on a friend's house and had exactly the same issue while the pc itself had much better characteristics than the one i got in possesion. the problem is around for months. yet i was one of the very few contacting support for it.

    i remind that the thing looks like this



    and you can also check pages 2 and 3 on this thread where other people reported it as well.
     
    Last edited by a moderator: Mar 5, 2015
    w1cker, SentencedToBlues and Razzly like this.
  8. zauliuz

    zauliuz User

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    type: lag
    timeframes: 2014 - apr - 10 around 22gmt+2
    when: battle near lindvior entrance
    frequency: once
    description: during pvp, when blackswans clan come on stairs.
    your country: lithuania
    your isp name: teo
     
  9. Yunalesca

    Yunalesca User

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    type: lag, freezing
    timeframes: 10/04/2014 - 7:30pm~8pm gmt +0
    when: battle at altar of sacrifice just before lindvior
    frequency: once so far
    description: when clans start to fight each other, 10-20 seconds freezes, cant move, cant target.
    your country:portugal
    your isp name: vodafone

    all my party had this, 6 people from diferent countries.
     
    Last edited by a moderator: Apr 11, 2014
  10. LBend

    LBend User

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    type: lag
    timeframes: occasionally during mass pvp (21 gmt+1)
    when: during battle, outside of town
    frequency: every day
    description: while approaching battle zone as more people load, everything gets stuck, delay between actions become 10 seconds and more
    your country: lithuania
    your isp name: data business rubinet
     
  11. Sundavar

    Sundavar User

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    type: first lag then disconnection
    timeframes: started last night 10/04/14 about 22:00 gmt+1
    when: in town (cause i can't move to go out to check)
    frequency: everytime, as soon as i log in
    description: i just login, and cannot move, sometimes moves a few steps and stops to disconnect in a couple of minutes
    your country: spain
    your isp name:vodafone
     
  12. Pazak

    Pazak Innova Group

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    ok, here we go.

    we need data to find out what is wrong.

    if you are determined to solve this situation, please keep this thread up and active and stay on topic. posts with no useful info shall be removed from this thread.

    here is what we need:

    1) dxdiag file from your pc. (it does not mean we blame your hardware, we just need to see the background)
    2) pingplotter report
    3) winmtr report

    the last two should be made at the time when you are experiencing lags.

    you will find all necessary instructions in this thread:

    https://4gameforum.com/showthread.php?t=9837&p=79691&viewfull=1#post79691
     
    Lumpyjak likes this.
  13. maom90

    maom90 User

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    type: lag, freezing
    timeframes: basicly during the day im just able to play properly from 01:00 am gmt +0
    when: everywhere...
    frequency: every second mostly.
    description: i log in during the day i try to move , it lag for almost 10-25s , then it moves , then again another lag for the same amount of time
    your country:portugal
    your isp name: zon net (100mb optical fiber)
     
    Last edited by a moderator: Apr 18, 2014
    kisseta likes this.
  14. Razzly

    Razzly Banned

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    hello,
    please review pazak's message. i've also updated main topic for another information to gather.

    i kindly ask all others above to do what pazak needs to be done in order to fix it. the more the better!
     
  15. Pazak

    Pazak Innova Group

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    so the problem does not exist anymore?
     
    Lumpyjak likes this.
  16. Alarion

    Alarion User

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    still i got huge lags during any kind of mass pvps (like +250 ppl in 1 place). i will put result of tracking with those programs within first incoming mass pvp to show it.
     
    Pazak likes this.
  17. Razzly

    Razzly Banned

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    hello, send the information that are asked in first post (by pazak). also if your clan members or cp members experience the same issue, please convince them to do the same. the more reports the faster issue will be pointed!

    regards
     
  18. #PIPE#

    #PIPE# User

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    type: lag, freezing, download speed of game very low
    timeframes: i could only play properly after midnight gmt+0
    when: everywhere
    frequency: always
    description: during day i have freezes of 30 secs or more then 2 or 3 seconds where it works decently and after more long freezes
    country: portugal
    isp: zon tv cabo
     
  19. Eldrod

    Eldrod User

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    type: lags
    timeframes: all the time, especially at evenings.
    when: everywhere.
    frequency: every day.
    description: i got lags, at mornings its less lags but at evening it is horrible, i have 5-6 second lags everytime. i can forget about pvp cause when i go into ppl zerg my char is stuck, sometimes i see people around me are fighting normal but i can't move and can't do nothing.
    your country: poland
    your isp name: neostrada
     
    Last edited by a moderator: May 12, 2014
  20. maom90

    maom90 User

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    hello i've sent the information, to razzly a few weeks ago by a private message.
    now i just sent to pazzak.

    during that time i've been checking on the internet and i think the problem is "traffic shapping" ,i've made some tests , i've been using a different vpn from (hide.me), it was a trial version , and it was fine , i had no packet loss when i was using that vpn but i had like "250ms", but now the trial is over and im back to my 100mb optical fiber. with packet loss but , 70ms. but im only able to play when server "dies" (when there is no one playing) = "traffic shapping" .
    i hope this helps to try find a way to solve the problem.
    i know this is not the best place to put this information, but its related..

    wtfast helps aswell , try use the 30 day trial. and check the difference.
     
    Last edited by a moderator: May 6, 2014