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Either Game crashes at start or give GG error 153

Discussion in 'Archive' started by Pancakes, May 11, 2014.

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  1. Pancakes

    Pancakes User

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    i either get this at start up:
    or gg error 153 at login screen

    tried removing gameguard folder , tried remove system folder, tried reinstall. dont have a antivirus, turned of my firewall, turned of other applications.
     
    Last edited by a moderator: May 12, 2014
  2. casillias

    casillias Technical specialist Innova Group

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  3. Norekien

    Norekien User

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    it says video resources 0 mb, maybe update drivers? dunno im not really good at this.
     
  4. casillias

    casillias Technical specialist Innova Group

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    video resources : 0 mb
    it is the amount of video memory client "ate" before the error
     
  5. Pancakes

    Pancakes User

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    running check files.cinn and find 3 errors

    file is not found | system\frostupdater.dll
    file is not found | system\gameshielddll.dll
    file is not found | system\frost.ico

    how do i proceed?
     
  6. casillias

    casillias Technical specialist Innova Group

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    “process diagnostic” button please
     
  7. Pancakes

    Pancakes User

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    check4game version=1.9.3
    cpu: intel(r) core(tm) i5-4670k cpu @ 3.40ghz
    video: nvidia geforce gtx 760 / 9.18.13.3523 / 20140304
    os(64) microsoft windows nt 6.3.9600.16452
    .net 2.0.50727.8000 / memory: 16319 mbytes
    date: maj 2014
    files.cinn file info => size=593638 bytes
    lastmodified=mon, 21 apr 2014 19:10:03 gmt
    hash=dd-65-a5-51-97-58-a0-35-b2-42-95-7b-1d-19-d4-5d
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\lineageii eu


    nvspcap.dll size = 1048152 bytes

    winsock2 namespace_catalog
    %systemroot%\system32\napinsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\nlaapi.dll
    %systemroot%\system32\mswsock.dll
    %systemroot%\system32\winrnr.dll

    winsock2 protocol_catalog
    %systemroot%\system32\wexile.dll
    %systemroot%\system32\mswsock.dll

    process list
    isctagent.exe : isct agent application,intelâ® smart connect technology
    searchindexer.exe : indexerare fà¶r microsoft windows search,windowsâ® search
    svchost.exe : và¤rdprocess fà¶r windows-tjà¤nster,operativsystemet microsoftâ® windowsâ®
    nvxdsync.exe : nvidia user experience driver component
    corstra.exe : c:\program files (x86)\corsair\k50 keyboard\corstra.exe
    wininit.exe : startprogrammet i windows,operativsystemet microsoftâ® windowsâ®
    settingsynchost.exe : host process for setting synchronization,microsoftâ® windowsâ® operating system
    explorer.exe : utforskaren,operativsystemet microsoftâ® windowsâ®
    4game-launcher.exe : 4game application launcher
    firefox.exe : firefox
    plugin-container.exe : plugin container for firefox,firefox
    nvscpapisvr.exe : stereo vision control panel api server
    4game-service.exe : 4game client service,4game
    spoolsv.exe : undersystem fà¶r utskriftshanteraren,operativsystemet microsoftâ® windowsâ®
    wmiprvse.exe : wmi provider host,microsoftâ® windowsâ® operating system
    jusched.exe : java(tm) update scheduler,java(tm) platform se auto updater
    nvstreamsvc.exe : nvidia streamer service,nvidia streamer
    livecomm.exe : communications service,microsoftâ® windowsâ® operating system
    sqlwriter.exe : sql server vss writer - 64 bit,microsoft sql server
    4game-tray.exe : 4game tray,4game
    dwm.exe : fà¶nsterhanteraren fà¶r skrivbordet,operativsystemet microsoftâ® windowsâ®
    conhost.exe : konsolfà¶nstervà¤rd,operativsystemet microsoftâ® windowsâ®
    svchost.exe : và¤rdprocess fà¶r windows-tjà¤nster,operativsystemet microsoftâ® windowsâ®
    winlogon.exe : inloggningsprogram fà¶r windows,operativsystemet microsoftâ® windowsâ®
    nvvsvc.exe : nvidia driver helper service, version 335.23
    wudfhost.exe : windows driver foundation - user-mode driver framework host process,operativsystemet microsoftâ® windowsâ®
    sqlservr.exe : sql server windows nt - 64 bit,microsoft sql server
    jhi_service.exe : intel(r) dynamic application loader host interface
    dllhost.exe : com surrogate,microsoftâ® windowsâ® operating system
    flashplayerplugin_13_0_0_206.exe : adobe flash player 13.0 r0,shockwave flash
    lms.exe : intel(r) local management service,intel(r) management and security application local management service
    skype.exe : skype ,skype
    start8_64.exe : start8,stardock start8
    runtimebroker.exe : runtime broker,microsoftâ® windowsâ® operating system
    ipoverusbsvc.exe : ipoverusbsvc,ipoverusbpcsvcmanaged
    isctsystray8.exe : isct systray,isctsystray
    netsession_win.exe : akamai netsession client
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    iprosetmonitor.exe : intelâ® proset monitoring service
    nvnetworkservice.exe : nvidia network service
    start8srv.exe : stardock start8 service,stardock start8
    k50hid.exe : c:\program files (x86)\corsair\k50 keyboard\k50hid.exe
    armsvc.exe : adobe acrobat update service
    skydrive.exe : skydrive sync engine host,microsoftâ® windowsâ® operating system
    iastordatamgrsvc.exe : iastordatasvc
    lsass.exe : local security authority process,microsoftâ® windowsâ® operating system
    nvbackend.exe : nvidia geforce experience backend,nvidia geforce experience
    taskhostex.exe : và¤rdprocess fà¶r windows-aktiviteter,operativsystemet microsoftâ® windowsâ®
    nvtray.exe : nvidia settings
    dashost.exe : device association framework provider host,microsoftâ® windowsâ® operating system
    tracert.exe : tcp/ip traceroute command,microsoftâ® windowsâ® operating system
    intelmefwservice.exe : intel(r) me service
    wmpnetwk.exe : windows media player network sharing service,operativsystemet microsoftâ® windowsâ®
    vmms.exe : hantering av virtuell dator,operativsystemet microsoftâ® windowsâ®
    heciserver.exe : intel(r) capability licensing service interface

    modules list
    notepad.exe.mui:6.3.9600.16384:anteckningar:microsoft corporation
    c:\windows\system32\notepad.exe

    ntdll.dll.mui:6.3.9600.16384:dll-fil fà¶r nt layer:microsoft corporation
    c:\windows\system32\ntdll.dll

    kernel32:6.3.9600.16384:klient-dll fà¶r windows nt base api:microsoft corporation
    c:\windows\system32\kernel32.dll

    kernelbase.dll.mui:6.3.9600.16384:klient-dll fà¶r windows nt base api:microsoft corporation
    c:\windows\system32\kernelbase.dll

    apphelp:6.3.9600.16384:klientbibliotek fà¶r programkompatibilitet:microsoft corporation
    c:\windows\system32\apphelp.dll

    advapi32.dll.mui:6.3.9600.16384:advanced windows 32 base api:microsoft corporation
    c:\windows\system32\advapi32.dll

    gdi32:6.3.9600.16421:gdi client dll:microsoft corporation
    c:\windows\system32\gdi32.dll

    user32:6.3.9600.16384:fleranvà¤ndarklient-dll-fil fà¶r windows:microsoft corporation
    c:\windows\system32\user32.dll

    msvcrt.dll:7.0.9600.16384:windows nt crt dll:microsoft corporation
    c:\windows\system32\msvcrt.dll

    comdlg32.dll.mui:6.3.9600.16384:dll-fil med vanliga dialogrutor:microsoft corporation
    c:\windows\system32\comdlg32.dll

    shell32.dll.mui:6.3.9600.16384:dll-fil fà¶r windows-grà¤nssnittet:microsoft corporation
    c:\windows\system32\shell32.dll

    winspool.drv.mui:6.3.9600.16384:drivrutin fà¶r windows-bufferthanterare:microsoft corporation
    c:\windows\system32\winspool.drv

    ole32.dll.mui:6.3.9600.16384:microsoft ole fà¶r windows:microsoft corporation
    c:\windows\system32\ole32.dll

    shlwapi.dll.mui:6.3.9600.16384:shell light-weight utility library:microsoft corporation
    c:\windows\system32\shlwapi.dll

    comctl32.dll.mui:6.3.9600.16384:bibliotek fà¶r anvà¤ndargrà¤nssnittskontroller:microsoft corporation
    c:\windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\comctl32.dll

    oleaut32.dll:6.3.9600.16451:microsoft corporation
    c:\windows\system32\oleaut32.dll

    sechost.dll.mui:6.3.9600.16384:host for scm/sddl/lsa lookup apis:microsoft corporation
    c:\windows\system32\sechost.dll

    rpcrt4.dll.mui:6.3.9600.16384:kà¶rning av rpc (remote procedure call):microsoft corporation
    c:\windows\system32\rpcrt4.dll

    combase.dll.mui:6.3.9600.16384:microsoft com fà¶r windows:microsoft corporation
    c:\windows\system32\combase.dll

    shcore.dll.mui:6.3.9600.16384:shcore:microsoft corporation
    c:\windows\system32\shcore.dll

    imm32:6.3.9600.16384:multi-user windows imm32 api client dll:microsoft corporation
    c:\windows\system32\imm32.dll

    msctf.dll.mui:6.3.9600.16384:dll-fil fà¶r msctf-servern:microsoft corporation
    c:\windows\system32\msctf.dll

    kernel.appcore.dll:6.3.9600.16384:appmodel api host:microsoft corporation
    c:\windows\system32\kernel.appcore.dll

    cryptbase.dll:6.3.9600.16384:base cryptographic api dll:microsoft corporation
    c:\windows\system32\cryptbase.dll

    bcryptprimitives.dll:6.3.9600.16384:windows cryptographic primitives library:microsoft corporation
    c:\windows\system32\bcryptprimitives.dll

    uxtheme.dll.mui:6.3.9600.16384:bibliotek fà¶r microsoft uxtheme:microsoft corporation
    c:\windows\system32\uxtheme.dll

    start8.dll:1.3.0.0:start button for windows 8:stardock software, inc
    c:\program files (x86)\stardock\start8\start8_64.dll

    propsys.dll.mui:7.00.9600.16384:microsofts egenskapssystem:microsoft corporation
    c:\windows\system32\propsys.dll

    dwmapi.dll.mui:6.3.9600.16384:api fà¶r microsoft fà¶nsterhanterare fà¶r skrivbordet:microsoft corporation
    c:\windows\system32\dwmapi.dll


    services list
    4game-service : 4game-service
    adobearmservice : adobe acrobat update service
    iastordatamgrsvc : intel(r) rapid storage technology
    intel(r) capability licensing service interface : intel(r) capability licensing service interface
    intel(r) me service : intel(r) me service
    intel(r) proset monitoring service : intel(r) proset monitoring service
    ipoverusbsvc : windows phone ip over usb transport (ipoverusbsvc)
    isctagent : intel(r) smart connect technology agent
    jhi_service : intel(r) dynamic application loader host interface service
    lms : intel(r) management and security application local management service
    mssql$sqlexpress : sql server (sqlexpress)
    nvnetworkservice : nvidia network service
    nvstreamsvc : nvidia streamer service
    nvsvc : nvidia display driver service
    spooler : print spooler
    sqlwriter : sql server vss writer
    start8 : stardock start8
    stereo service : nvidia stereoscopic 3d driver service
    stisvc : windows image acquisition (wia)
    vmms : hyper-v virtual machine management
    wdnissvc : windows defender network inspection service
    windefend : windows defender service
    wmpnetworksvc : windows media player network sharing service
    wsearch : windows search
     
    Last edited by a moderator: May 12, 2014
  8. casillias

    casillias Technical specialist Innova Group

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    %systemroot%\system32\wexile.dll


    what should you do!
    1) make windows backup (how to do it, google will say (cause i am not that good in english))
    2) download lspfix.exe small app to remove such things (i see you have it, but somehow it is in your system folder)
    3) start it as administrator (even if you are the only profile on the pc does not matter, push "run as administrator")
    4) in the window, find this dll and move it to the right, tick where it is necessary
    5) press okay and reboot...

    if after reboot you won't have internet connection, load from backup made in p. 1) ... or reinstall your os completely, as you won't be able to play
    and if after reboot you will have connection, congratz you are welcome
     
  9. Pancakes

    Pancakes User

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    followed you instructions but still have the gg error.

    the wexile.dll no longer shows up in the lsp fix utility so the file is gone.
     
    Last edited by a moderator: May 12, 2014
  10. Pancakes

    Pancakes User

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    here is the new output:
    check4game version=1.9.3
    cpu: intel(r) core(tm) i5-4670k cpu @ 3.40ghz
    video: nvidia geforce gtx 760 / 9.18.13.3523 / 20140304
    os(64) microsoft windows nt 6.3.9600.16452
    .net 2.0.50727.8000 / memory: 16319 mbytes
    date: maj 2014
    files.cinn file info => size=593638 bytes
    lastmodified=mon, 21 apr 2014 19:10:03 gmt
    hash=dd-65-a5-51-97-58-a0-35-b2-42-95-7b-1d-19-d4-5d
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\lineageii eu


    nvspcap.dll size = 1048152 bytes

    winsock2 namespace_catalog
    %systemroot%\system32\napinsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\nlaapi.dll
    %systemroot%\system32\mswsock.dll
    %systemroot%\system32\winrnr.dll

    winsock2 protocol_catalog
    %systemroot%\system32\mswsock.dll

    process list
    nvvsvc.exe : nvidia driver helper service, version 335.23
    jhi_service.exe : intel(r) dynamic application loader host interface
    searchindexer.exe : indexerare fà¶r microsoft windows search,windowsâ® search
    flashplayerplugin_13_0_0_206.exe : adobe flash player 13.0 r0,shockwave flash
    explorer.exe : utforskaren,operativsystemet microsoftâ® windowsâ®
    svchost.exe : và¤rdprocess fà¶r windows-tjà¤nster,operativsystemet microsoftâ® windowsâ®
    intelmefwservice.exe : intel(r) me service
    svchost.exe : và¤rdprocess fà¶r windows-tjà¤nster,operativsystemet microsoftâ® windowsâ®
    vmms.exe : hantering av virtuell dator,operativsystemet microsoftâ® windowsâ®
    jusched.exe : java(tm) update scheduler,java(tm) platform se auto updater
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    wininit.exe : startprogrammet i windows,operativsystemet microsoftâ® windowsâ®
    plugin-container.exe : plugin container for firefox,firefox
    4game-service.exe : 4game client service,4game
    nvnetworkservice.exe : nvidia network service
    taskhostex.exe : và¤rdprocess fà¶r windows-aktiviteter,operativsystemet microsoftâ® windowsâ®
    wmpnetwk.exe : windows media player network sharing service,operativsystemet microsoftâ® windowsâ®
    taskeng.exe : motor fà¶r schemalà¤ggaren,operativsystemet microsoftâ® windowsâ®
    wmiprvse.exe : wmi provider host,microsoftâ® windowsâ® operating system
    sqlservr.exe : sql server windows nt - 64 bit,microsoft sql server
    nvtray.exe : nvidia settings
    start8_64.exe : start8,stardock start8
    nvscpapisvr.exe : stereo vision control panel api server
    nvxdsync.exe : nvidia user experience driver component
    sqlwriter.exe : sql server vss writer - 64 bit,microsoft sql server
    skype.exe : skype ,skype
    lms.exe : intel(r) local management service,intel(r) management and security application local management service
    ipoverusbsvc.exe : ipoverusbsvc,ipoverusbpcsvcmanaged
    dwm.exe : fà¶nsterhanteraren fà¶r skrivbordet,operativsystemet microsoftâ® windowsâ®
    start8srv.exe : stardock start8 service,stardock start8
    winlogon.exe : inloggningsprogram fà¶r windows,operativsystemet microsoftâ® windowsâ®
    iastordatamgrsvc.exe : iastordatasvc
    nvbackend.exe : nvidia geforce experience backend,nvidia geforce experience
    iprosetmonitor.exe : intelâ® proset monitoring service
    dashost.exe : device association framework provider host,microsoftâ® windowsâ® operating system
    nvstreamsvc.exe : nvidia streamer service,nvidia streamer
    dllhost.exe : com surrogate,microsoftâ® windowsâ® operating system
    isctagent.exe : isct agent application,intelâ® smart connect technology
    corstra.exe : c:\program files (x86)\corsair\k50 keyboard\corstra.exe
    netsession_win.exe : akamai netsession client
    lspfix.exe : c:\users\hjorth\downloads\lspfix.exe
    conhost.exe : konsolfà¶nstervà¤rd,operativsystemet microsoftâ® windowsâ®
    firefox.exe : firefox
    skydrive.exe : skydrive sync engine host,microsoftâ® windowsâ® operating system
    armsvc.exe : adobe acrobat update service
    settingsynchost.exe : host process for setting synchronization,microsoftâ® windowsâ® operating system
    wudfhost.exe : windows driver foundation - user-mode driver framework host process,operativsystemet microsoftâ® windowsâ®
    mpcmdrun.exe : microsoft malware protection command line utility,microsoft malware protection
    k50hid.exe : c:\program files (x86)\corsair\k50 keyboard\k50hid.exe
    lsass.exe : local security authority process,microsoftâ® windowsâ® operating system
    msosync.exe : microsoft office document cache,microsoft office 2013
    isctsystray8.exe : isct systray,isctsystray
    heciserver.exe : intel(r) capability licensing service interface
    spoolsv.exe : undersystem fà¶r utskriftshanteraren,operativsystemet microsoftâ® windowsâ®

    modules list
    notepad.exe.mui:6.3.9600.16384:anteckningar:microsoft corporation
    c:\windows\system32\notepad.exe

    ntdll.dll.mui:6.3.9600.16384:dll-fil fà¶r nt layer:microsoft corporation
    c:\windows\system32\ntdll.dll

    kernel32:6.3.9600.16384:klient-dll fà¶r windows nt base api:microsoft corporation
    c:\windows\system32\kernel32.dll

    kernelbase.dll.mui:6.3.9600.16384:klient-dll fà¶r windows nt base api:microsoft corporation
    c:\windows\system32\kernelbase.dll

    apphelp:6.3.9600.16384:klientbibliotek fà¶r programkompatibilitet:microsoft corporation
    c:\windows\system32\apphelp.dll

    advapi32.dll.mui:6.3.9600.16384:advanced windows 32 base api:microsoft corporation
    c:\windows\system32\advapi32.dll

    gdi32:6.3.9600.16421:gdi client dll:microsoft corporation
    c:\windows\system32\gdi32.dll

    user32:6.3.9600.16384:fleranvà¤ndarklient-dll-fil fà¶r windows:microsoft corporation
    c:\windows\system32\user32.dll

    msvcrt.dll:7.0.9600.16384:windows nt crt dll:microsoft corporation
    c:\windows\system32\msvcrt.dll

    comdlg32.dll.mui:6.3.9600.16384:dll-fil med vanliga dialogrutor:microsoft corporation
    c:\windows\system32\comdlg32.dll

    shell32.dll.mui:6.3.9600.16384:dll-fil fà¶r windows-grà¤nssnittet:microsoft corporation
    c:\windows\system32\shell32.dll

    winspool.drv.mui:6.3.9600.16384:drivrutin fà¶r windows-bufferthanterare:microsoft corporation
    c:\windows\system32\winspool.drv

    ole32.dll.mui:6.3.9600.16384:microsoft ole fà¶r windows:microsoft corporation
    c:\windows\system32\ole32.dll

    shlwapi.dll.mui:6.3.9600.16384:shell light-weight utility library:microsoft corporation
    c:\windows\system32\shlwapi.dll

    comctl32.dll.mui:6.3.9600.16384:bibliotek fà¶r anvà¤ndargrà¤nssnittskontroller:microsoft corporation
    c:\windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\comctl32.dll

    oleaut32.dll:6.3.9600.16451:microsoft corporation
    c:\windows\system32\oleaut32.dll

    sechost.dll.mui:6.3.9600.16384:host for scm/sddl/lsa lookup apis:microsoft corporation
    c:\windows\system32\sechost.dll

    rpcrt4.dll.mui:6.3.9600.16384:kà¶rning av rpc (remote procedure call):microsoft corporation
    c:\windows\system32\rpcrt4.dll

    combase.dll.mui:6.3.9600.16384:microsoft com fà¶r windows:microsoft corporation
    c:\windows\system32\combase.dll

    shcore.dll.mui:6.3.9600.16384:shcore:microsoft corporation
    c:\windows\system32\shcore.dll

    imm32:6.3.9600.16384:multi-user windows imm32 api client dll:microsoft corporation
    c:\windows\system32\imm32.dll

    msctf.dll.mui:6.3.9600.16384:dll-fil fà¶r msctf-servern:microsoft corporation
    c:\windows\system32\msctf.dll

    kernel.appcore.dll:6.3.9600.16384:appmodel api host:microsoft corporation
    c:\windows\system32\kernel.appcore.dll

    cryptbase.dll:6.3.9600.16384:base cryptographic api dll:microsoft corporation
    c:\windows\system32\cryptbase.dll

    bcryptprimitives.dll:6.3.9600.16384:windows cryptographic primitives library:microsoft corporation
    c:\windows\system32\bcryptprimitives.dll

    uxtheme.dll.mui:6.3.9600.16384:bibliotek fà¶r microsoft uxtheme:microsoft corporation
    c:\windows\system32\uxtheme.dll

    start8.dll:1.3.0.0:start button for windows 8:stardock software, inc
    c:\program files (x86)\stardock\start8\start8_64.dll

    propsys.dll.mui:7.00.9600.16384:microsofts egenskapssystem:microsoft corporation
    c:\windows\system32\propsys.dll

    dwmapi.dll.mui:6.3.9600.16384:api fà¶r microsoft fà¶nsterhanterare fà¶r skrivbordet:microsoft corporation
    c:\windows\system32\dwmapi.dll


    services list
    4game-service : 4game-service
    adobearmservice : adobe acrobat update service
    iastordatamgrsvc : intel(r) rapid storage technology
    intel(r) capability licensing service interface : intel(r) capability licensing service interface
    intel(r) me service : intel(r) me service
    intel(r) proset monitoring service : intel(r) proset monitoring service
    ipoverusbsvc : windows phone ip over usb transport (ipoverusbsvc)
    isctagent : intel(r) smart connect technology agent
    jhi_service : intel(r) dynamic application loader host interface service
    lms : intel(r) management and security application local management service
    mssql$sqlexpress : sql server (sqlexpress)
    nvnetworkservice : nvidia network service
    nvstreamsvc : nvidia streamer service
    nvsvc : nvidia display driver service
    spooler : print spooler
    sqlwriter : sql server vss writer
    start8 : stardock start8
    stereo service : nvidia stereoscopic 3d driver service
    stisvc : windows image acquisition (wia)
    vmms : hyper-v virtual machine management
    wdnissvc : windows defender network inspection service
    windefend : windows defender service
    wmpnetworksvc : windows media player network sharing service
    wsearch : windows search

    ran a full check now and it updated the frost and now it works, thanks for your help.
     
    Last edited by a moderator: May 12, 2014
  11. casillias

    casillias Technical specialist Innova Group

    Joined:
    05.04.11
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    534
    you are welcome.
     
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