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Discontected

Discussion in 'Archive' started by Noisia, Jul 4, 2014.

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  1. Tinael

    Tinael User

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    since today my game disconect every moment, sometimes in 1 min after i log, sometimes 20 min after i log ... totaly random. my internet connection works perfectly and there were no changes in my pc. so can someone explain me, how it's possible?
     
    Last edited by a moderator: Jul 4, 2014
  2. turnON

    turnON User

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    same here mass disconnects again .

    please fix it . every 5 min dc

    user above is from same city as me - fyi staff

    thanks.
     
    Last edited by a moderator: Jul 4, 2014
  3. Onyx

    Onyx Innova Group

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    here's what you can do:

    1. download and install pingplotter. http://www.pingplotter.com/downloads/pngplt_std.exe
    2. run it. on the bottom left set trace interval to 1 second and samples to include to 60. sampling should be set to unlimited. in address line above type: geo.l2.eu and click trace on the bottom of the window.
    3. keep tracing for 10 minutes.
    4. after that save the report by clicking file - save sample set.
    5. send the report to us for analyzing.
     
  4. a4se.

    a4se. User

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    every 15 min dc from all accounts, even my internet connection is stable ;/
     
  5. turnON

    turnON User

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    in 5 min will paste it results

    [​IMG]

    ffm b12 line is chanign non stop ip's which is weird .

    onyx i've sent you on private message my results
     
    Last edited by a moderator: Jul 4, 2014
    ReewOxize, Rosenrot and MNQS89 like this.
  6. Tinael

    Tinael User

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    atm i can't even stay in game without dc after 1 min.

    on naia - no dc at all in last one hour, wow also run without problems. so i have problem only with core client.
     
  7. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    follow the instructions given by onyx please.
     
  8. Tinael

    Tinael User

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    i did, i sent it in pm to him. just trying tell you more info, since it looks like everything else works perfectly but core client not.
     
  9. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    np i just cant see the pm here so i cant know if you followed the instructions or not and you hadn't mentioned already doing it ;)
     
  10. Onyx

    Onyx Innova Group

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    i've recieved your pms and we are now looking into the problem. i will keep you updated on the status.
     
  11. Tinael

    Tinael User

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    thank you, no idea what happend :(
     
  12. Lunetta

    Lunetta User

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    seems at least for me, problem solved. ig about 30 min and w/o disconnect. :)
     
  13. Tinael

    Tinael User

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    well same ... such a mystery :p
     
    Last edited by a moderator: Jul 4, 2014
  14. Lunetta

    Lunetta User

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    its not a mystery :) they or our isp fixed it :)
     
    Last edited by a moderator: Jul 4, 2014
  15. Tinael

    Tinael User

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    ok ... it started again
     
  16. Venge

    Venge User

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    something new? many ppl have same problem...
     
  17. Boica

    Boica User

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    same problem dc after dc
     
  18. Norekien

    Norekien User

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    do what onyx said and send it by pm to her, as soon as you do it as soon as they can work on the problem!
     
  19. Onyx

    Onyx Innova Group

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    do you still have disconnects? if yes, pls do the following (like i said earlier):

    1. download and install pingplotter. http://www.pingplotter.com/downloads/pngplt_std.exe
    2. run it. on the bottom left set trace interval to 1 second and samples to include to 60. sampling should be set to unlimited. in address line above type: geo.l2.eu and click trace on the bottom of the window.
    3. keep tracing for 10 minutes.
    4. after that save the report by clicking file - save sample set.
    5. send the report to us for analyzing.
     
  20. Venge

    Venge User

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    seems to be fixed for me, thanks
     
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