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Can't Log after Maintenance

Discussion in 'Archive' started by Liapis, Aug 5, 2014.

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  1. Liapis

    Liapis User

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    i get an error message when i press play on site:

    [​IMG]
     
  2. Onyx

    Onyx Innova Group

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    here's something that should help:

    go to the game folder and do the following:
    - delete contetnts of frost and system folders
    - delete hidden file updater.cache.data

    then restore the game at 4game page.
     
  3. Chezas

    Chezas User

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    cant you guys just update properly without fails? after all needed to restart pc :p
     
    Last edited by a moderator: Aug 5, 2014
  4. Stavina

    Stavina User

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    hi i have problem to with frost.it started after maintance today . i deleted system + frost after a fixed game but i have the same problem. when i click on play. only smal blue circle apper and cycling and thats all.
     
  5. Eska

    Eska User

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    hello stavina!

    please use this app and follow the steps provided on that site.
     
    erowlyzew likes this.
  6. iMusic

    iMusic User

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    i've got the same problem. i used that 4game tool and did everything wrted on the guide for it. i use restore game fonction and still nothing. it's the second time it happen. and it's not my av or firewall : i don't have av and my firewall is unactive.
     
  7. Eska

    Eska User

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    if any of you changed environment to pts and now trying to log on live, you will need to reboot your pc.
     
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  8. iMusic

    iMusic User

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    i never go pts and i don't even know how to go pts. i did back all previous manipulation : restore game, 4gamecheck tool, reboot, delete cache, etc ... and still blocked on the blue spin turning in circle.
     
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  9. Eska

    Eska User

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    use net diag option and paste results.

    edit:

    please send me on pw "launcherupdater.log". you can find it in frost directory.
     
  10. iMusic

    iMusic User

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    seems win 7 don't use netdiag anymore but the troubleshooting system instead. if you talk about it, i used and it didn't find any problem.
    i send you the file in pw. thanks.
     
  11. iMusic

    iMusic User

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    so, after 5 days no answer ? no help ? what about my pa's days remaining ? pretty sure support won't give me back all the days i'm losing. tomorrow will make one complet week didn't able to log cause of that frost. support (ticket nâ°4725-shjk-1636) didn't answer since 3 days after asking me some files like dxdiag, msdiag and some others.

    yes, you got work with the server merge, but seriously ... that frost is just a pain atm. i always got problem with it. and i'm sure than i'm not alone.
     
    Last edited by a moderator: Oct 13, 2014
  12. Onyx

    Onyx Innova Group

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    hello!

    please do the following:
    - delete frost folder
    - install wireshark
    - start wireshark, press "start a new live capture"
    - start l2
    - wait for the problem to appear
    - end live capture
    - send me wireshark log
     
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