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Extreme lag and delays

Discussion in 'Archive' started by StarPhoenix, Aug 27, 2014.

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  1. StarPhoenix

    StarPhoenix User

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    game, site and forums are extremely laggy since last night.

    its unplayable.

    every other site or game i play no issues whatsoever.

    im from usa east coast and im wondering if that has something to do with it?

    i used a ping software and it seems the last 3 addresses are really bad.

    |------------------------------------------------------------------------------------------|
    | winmtr statistics |
    | host - % | sent | recv | best | avrg | wrst | last |
    |------------------------------------------------|------|------|------|------|------|------|
    | cpe-98-14-20-1.nyc.res.rr.com - 0 | 57 | 57 | 12 | 19 | 82 | 22 |
    | tge-0-7-0-0.nycmnyq-rtr1.nyc.rr.com - 0 | 57 | 57 | 9 | 17 | 64 | 17 |
    | agg30.nyquny9101r.nyc.rr.com - 0 | 57 | 57 | 13 | 18 | 64 | 13 |
    | ae-3-0.cr0.nyc20.tbone.rr.com - 0 | 57 | 57 | 13 | 21 | 79 | 28 |
    | 107.14.19.147 - 0 | 57 | 57 | 12 | 19 | 58 | 12 |
    |te0-7-0-29.ccr21.jfk05.atlas.cogentco.com - 0 | 57 | 57 | 13 | 21 | 149 | 26 |
    | be2063.mpd22.jfk02.atlas.cogentco.com - 0 | 57 | 57 | 13 | 21 | 153 | 22 |
    | be2350.mpd22.lon13.atlas.cogentco.com - 0 | 57 | 57 | 82 | 89 | 157 | 83 |
    | be2040.ccr42.par01.atlas.cogentco.com - 0 | 57 | 57 | 94 | 104 | 207 | 108 |
    | be2381.rcr21.lux01.atlas.cogentco.com - 0 | 57 | 57 | 101 | 111 | 211 | 118 |
    | 149.6.66.83 - 18 | 35 | 29 | 98 | 111 | 224 | 107 |
    | 109.105.152.35 - 10 | 41 | 37 | 111 | 123 | 233 | 114 |
    | 109.105.156.11 - 7 | 49 | 46 | 101 | 110 | 224 | 102 |
    |________________________________________________|______|______|______|______|______|______|
    winmtr v0.92 gpl v2 by appnor msp - fully managed hosting & cloud provider
    can anyone help me?
     
    Last edited by a moderator: Aug 27, 2014
  2. casillias

    casillias Technical specialist Innova Group

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    well i guess it's all cause geographically you are located pretty pretty far from the server itself... so i don't really know whether anything will help, but let's see what kind of problem really is http://www.check4game.com/lineage2.en.html download this app, winmtr button, wait till the diagnostic will end and copy-paste full log here
     
  3. Eska

    Eska User

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    hello starphoenix!

    your issue may be connected with geographical location as casillias mentioned before. could you winmtr any other address?

    please use as example:
    Code:
    109.105.153.9
     
  4. StarPhoenix

    StarPhoenix User

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    i have been playing the game in past and for over the last 1 month

    something in the last unscheduled maintenance made it unplayable for me

    also i did the check exe thing everything was good.

    109.105.153.9 and the last 2 address were major packet loss.

    |------------------------------------------------------------------------------------------|
    | winmtr statistics |
    | host - % | sent | recv | best | avrg | wrst | last |
    |------------------------------------------------|------|------|------|------|------|------|
    | cpe-98-14-20-1.nyc.res.rr.com - 0 | 47 | 47 | 8 | 20 | 131 | 14 |
    | tge-0-7-0-0.nycmnyq-rtr2.nyc.rr.com - 0 | 47 | 47 | 7 | 19 | 60 | 14 |
    | agg30.nyclnyrg01r.nyc.rr.com - 0 | 47 | 47 | 10 | 24 | 123 | 23 |
    | ae-4-0.cr0.nyc30.tbone.rr.com - 0 | 47 | 47 | 12 | 23 | 100 | 16 |
    | 107.14.17.173 - 0 | 47 | 47 | 14 | 25 | 162 | 22 |
    | 107.14.19.147 - 0 | 47 | 47 | 9 | 21 | 116 | 14 |
    |te0-0-0-17.ccr21.jfk05.atlas.cogentco.com - 0 | 47 | 47 | 13 | 24 | 131 | 15 |
    | be2061.ccr22.jfk02.atlas.cogentco.com - 0 | 47 | 47 | 11 | 23 | 100 | 13 |
    | be2348.ccr22.lon13.atlas.cogentco.com - 0 | 47 | 47 | 83 | 95 | 155 | 86 |
    | be2272.ccr42.par01.atlas.cogentco.com - 0 | 47 | 47 | 90 | 102 | 192 | 95 |
    | be2381.rcr21.lux01.atlas.cogentco.com - 0 | 47 | 47 | 99 | 113 | 203 | 105 |
    | 149.6.66.83 - 13 | 31 | 27 | 100 | 110 | 151 | 107 |
    | 109.105.153.9 - 19 | 27 | 22 | 103 | 114 | 175 | 103 |
    |________________________________________________|______|______|______|______|______|______|
    winmtr v0.92 gpl v2 by appnor msp - fully managed hosting & cloud provider


    i then tried google.com and no packet loss and low pings.

    its definitely not my connection or computer, or my side of network.

    its something right on your guys end which is giving extreme packet loss.

    here is the check4game

    Code:
    check4game version=1.9.7
    cpu: amd fx(tm)-4100 quad-core processor
    video: amd radeon hd 7700 series / 14.100.0.0 / 20140417
    os(64) microsoft windows nt 6.1.7601 service pack 1
    .net 2.0.50727.5483 / memory: 8173 mbytes
    report date: 28.08.2014 15:28:06 -04:00 gmt
    files.cinn file info => size=595472 bytes
    lastmodified=thu, 21 aug 2014 06:47:57 gmt
    hash=81-e5-2e-8a-8d-a5-4f-d3-ce-38-5f-30-8d-ba-9d-3d
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\games\lineageii eu
    
    
    
    winsock2 namespace_catalog
    %systemroot%\system32\nlaapi.dll
    %systemroot%\system32\napinsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\mswsock.dll
    %systemroot%\system32\winrnr.dll
    c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    
    winsock2 protocol_catalog
    c:\program files (x86)\common files\pc tools\lsp\pctlsp.dll
    %systemroot%\system32\mswsock.dll
    %windir%\system32\vsocklib.dll
    
    process list
    smss.exe : windows session manager,microsoftâ® windowsâ® operating system
    4game-service.exe : 4game client service,4game
    ccc.exe : catalyst control center: host application,catalyst control center
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    mom.exe : catalyst control center: monitoring program,catalyst control center
    spoolsv.exe : spooler subsystem app,microsoftâ® windowsâ® operating system
    taskhost.exe : host process for windows tasks,microsoftâ® windowsâ® operating system
    msmpeng.exe : antimalware service executable,microsoft malware protection
    wininit.exe : windows start-up application,microsoftâ® windowsâ® operating system
    wlidsvc.exe : microsoftâ® windows live id service,microsoftâ® corext
    dwm.exe : desktop window manager,microsoftâ® windowsâ® operating system
    lsm.exe : local session manager service,microsoftâ® windowsâ® operating system
    vmnat.exe : vmware nat service,vmware workstation
    wlidsvcm.exe : microsoftâ® windows live id service monitor,microsoftâ® corext
    avastui.exe : avast! antivirus,avast! antivirus 
    avastsvc.exe : avast! service,avast! antivirus 
    lsass.exe : local security authority process,microsoftâ® windowsâ® operating system
    locator.exe : rpc locator,microsoftâ® windowsâ® operating system
    nissrv.exe : microsoft network realtime inspection service,microsoft malware protection
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    searchindexer.exe : microsoft windows search indexer,windowsâ® search
    unsecapp.exe : sink to receive asynchronous callbacks for wmi client application,microsoftâ® windowsâ® operating system
    services.exe : services and controller app,microsoftâ® windowsâ® operating system
    firefox.exe : firefox
    winlogon.exe : windows logon application,microsoftâ® windowsâ® operating system
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    wmiprvse.exe : wmi provider host,microsoftâ® windowsâ® operating system
    lmiguardiansvc.exe : lmiguardiansvc
    csrss.exe : client server runtime process,microsoftâ® windowsâ® operating system
    msseces.exe : microsoft security client user interface,microsoft security client
    wmpnetwk.exe : windows media player network sharing service,microsoftâ® windowsâ® operating system
    logmeinsystray.exe : logmein desktop application,logmein
    ravcpl64.exe : realtek hd audio manager
    vmnetdhcp.exe : vmware vmnet dhcp service,vmware workstation
    explorer.exe : windows explorer,microsoftâ® windowsâ® operating system
    smsvchost.exe : smsvchost.exe,microsoftâ® .net framework
    
    modules list
    notepad.exe.mui:6.1.7600.16385:notepad:microsoft corporation
    c:\windows\system32\notepad.exe
    
    ntdll.dll.mui:6.1.7600.16385:nt layer dll:microsoft corporation
    c:\windows\system32\ntdll.dll
    
    kernel32:6.1.7601.18015:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernel32.dll
    
    kernelbase:6.1.7601.18015:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernelbase.dll
    
    advapi32.dll.mui:6.1.7600.16385:advanced windows 32 base api:microsoft corporation
    c:\windows\system32\advapi32.dll
    
    msvcrt.dll:7.0.7601.17744:windows nt crt dll:microsoft corporation
    c:\windows\system32\msvcrt.dll
    
    sechost.dll.mui:6.1.7600.16385:host for scm/sddl/lsa lookup apis:microsoft corporation
    c:\windows\system32\sechost.dll
    
    rpcrt4.dll.mui:6.1.7600.16385:remote procedure call runtime:microsoft corporation
    c:\windows\system32\rpcrt4.dll
    
    gdi32:6.1.7601.18577:gdi client dll:microsoft corporation
    c:\windows\system32\gdi32.dll
    
    user32:6.1.7601.17514:multi-user windows user api client dll:microsoft corporation
    c:\windows\system32\user32.dll
    
    languagepack:6.1.7601.18177:language pack:microsoft corporation
    c:\windows\system32\lpk.dll
    
    uniscribe:1.0626.7601.18454:uniscribe unicode script processor:microsoft corporation
    c:\windows\system32\usp10.dll
    
    comdlg32.dll.mui:6.1.7600.16385:common dialogs dll:microsoft corporation
    c:\windows\system32\comdlg32.dll
    
    shlwapi.dll.mui:6.1.7600.16385:shell light-weight utility library:microsoft corporation
    c:\windows\system32\shlwapi.dll
    
    comctl32.dll.mui:6.1.7600.16385:user experience controls library:microsoft corporation
    c:\windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll
    
    shell32.dll.mui:6.1.7601.17514:windows shell common dll:microsoft corporation
    c:\windows\system32\shell32.dll
    
    winspool.drv.mui:6.1.7600.16385:windows spooler driver:microsoft corporation
    c:\windows\system32\winspool.drv
    
    ole32.dll.mui:6.1.7600.16385:microsoft ole for windows:microsoft corporation
    c:\windows\system32\ole32.dll
    
    oleaut32.dll:6.1.7601.17676:microsoft corporation
    c:\windows\system32\oleaut32.dll
    
    version.dll:6.1.7600.16385:version checking and file installation libraries:microsoft corporation
    c:\windows\system32\version.dll
    
    imm32:6.1.7600.16385:multi-user windows imm32 api client dll:microsoft corporation
    c:\windows\system32\imm32.dll
    
    msctf.dll.mui:6.1.7600.16385:msctf server dll:microsoft corporation
    c:\windows\system32\msctf.dll
    
    cryptbase.dll:6.1.7600.16385:base cryptographic api dll:microsoft corporation
    c:\windows\system32\cryptbase.dll
    
    uxtheme.dll.mui:6.1.7600.16385:microsoft uxtheme library:microsoft corporation
    c:\windows\system32\uxtheme.dll
    
    dwmapi.dll.mui:6.1.7600.16385:microsoft desktop window manager api:microsoft corporation
    c:\windows\system32\dwmapi.dll
    
    
    services list
    4game-service : 4game-service
    msmpsvc : microsoft antimalware service
    nissrv : microsoft network inspection
    rpclocator : remote procedure call (rpc) locator
    spooler : print spooler
    vmnetdhcp : vmware dhcp service
    vmware nat service : vmware nat service
    wlidsvc : windows live id sign-in assistant
    wmpnetworksvc : windows media player network sharing service
    wsearch : windows search
    
     
    Last edited by a moderator: Sep 1, 2014
  5. Eska

    Eska User

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    i'll ask about your issue and possible solution and reason.
    you will need to wait till tomorrow, it's too late to do anything for today.
     
  6. casillias

    casillias Technical specialist Innova Group

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    please read what i asked you...
     
  7. StarPhoenix

    StarPhoenix User

    Joined:
    10.04.14
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    sorry i was bit sleepy

    here it is:

    Code:
    check4game version=1.9.7
    cpu: amd fx(tm)-4100 quad-core processor
    video: amd radeon hd 7700 series / 14.100.0.0 / 20140417
    os(64) microsoft windows nt 6.1.7601 service pack 1
    .net 2.0.50727.5483 / memory: 8173 mbytes
    report date: 29.08.2014 11:33:47 -04:00 gmt
    files.cinn file info => size=595472 bytes
    lastmodified=thu, 21 aug 2014 06:47:57 gmt
    hash=81-e5-2e-8a-8d-a5-4f-d3-ce-38-5f-30-8d-ba-9d-3d
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\games\lineageii eu
    
    
    checking trace to 109.105.156.11 (tracert.exe)
    1    20 ms    21 ms    18 ms  cpe-98-14-20-1.nyc.res.rr.com [98.14.20.1]
    2    17 ms    19 ms     9 ms  tge-0-7-0-0.nycmnyq-rtr2.nyc.rr.com [68.173.220.233]
    3    20 ms    23 ms    15 ms  agg30.nyclnyrg01r.nyc.rr.com [184.152.112.139]
    4    19 ms    22 ms    16 ms  107.14.19.24
    5    15 ms    23 ms    15 ms  ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
    6    18 ms    15 ms    19 ms  ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163]
    7    21 ms    30 ms    38 ms  te0-7-0-29.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
    8    22 ms    29 ms    28 ms  be2063.mpd22.jfk02.atlas.cogentco.com [154.54.47.57]
    9    97 ms    92 ms    96 ms  be2350.mpd22.lon13.atlas.cogentco.com [154.54.30.186]
    10   193 ms   110 ms    98 ms  be2040.ccr42.par01.atlas.cogentco.com [130.117.1.82]
    11   102 ms   108 ms   106 ms  be2381.rcr21.lux01.atlas.cogentco.com [154.54.78.98]
    12   110 ms   117 ms   107 ms  149.6.66.83
    13   112 ms   115 ms   113 ms  109.105.152.35
    14   111 ms   109 ms   104 ms  109.105.156.11
    
    computing statistics for 2 minutes...
    
    winmtr for 109.105.156.11 host, 100 blocks 64 bytes
    
    num loss sent recv  min avrg wrost  host
      1   1%  100   99   10   18   189  cpe-98-14-20-1.nyc.res.rr.com [98.14.20.1]
      2   0%  100  100    9   18    90  tge-0-7-0-0.nycmnyq-rtr2.nyc.rr.com [68.173.220.233]
      3   0%  100  100   10   19    98  agg30.nyclnyrg01r.nyc.rr.com [184.152.112.139]
      4   0%  100  100   12   21    79  107.14.19.24
      5   0%  100  100   12   22   106  ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
      6   1%  100   99   10   21   155  ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163]
      7   1%  100   99   17   26   121  te0-7-0-29.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
      8   0%  100  100   17   28   134  be2063.mpd22.jfk02.atlas.cogentco.com [154.54.47.57]
      9   0%  100  100   87   97   194  be2350.mpd22.lon13.atlas.cogentco.com [154.54.30.186]
     10   0%  100  100   92  101   178  be2040.ccr42.par01.atlas.cogentco.com [130.117.1.82]
     11   0%  100  100   98  109   212  be2381.rcr21.lux01.atlas.cogentco.com [154.54.78.98]
     12  11%  100   89  103  114   214  149.6.66.83
     13  17%  100   83  104  113   206  109.105.152.35
     14   1%  100   99  102  111   194  109.105.156.11
    
    
    computing statistics for 17 minutes...
    
    winmtr for 109.105.156.11 host, 1000 blocks 64 bytes
    
    num loss sent recv  min avrg wrost  host
      1   0% 1000 1000    8   20   231  cpe-98-14-20-1.nyc.res.rr.com [98.14.20.1]
      2   0% 1000 1000    7   19   212  tge-0-7-0-0.nycmnyq-rtr2.nyc.rr.com [68.173.220.233]
      3   0% 1000 1000    8   22   187  agg30.nyclnyrg01r.nyc.rr.com [184.152.112.139]
      4   0% 1000  996    7   22   182  107.14.19.24
      5   0% 1000 1000   10   22   205  ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
      6   0% 1000  998    8   22   217  ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163]
      7   0% 1000 1000   15   28   190  te0-7-0-29.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
      8   0% 1000  999   16   28   266  be2063.mpd22.jfk02.atlas.cogentco.com [154.54.47.57]
      9   0% 1000  999   86   99   272  be2350.mpd22.lon13.atlas.cogentco.com [154.54.30.186]
     10   0% 1000  999   89  102   312  be2040.ccr42.par01.atlas.cogentco.com [130.117.1.82]
     11   0% 1000 1000   96  109   259  be2381.rcr21.lux01.atlas.cogentco.com [154.54.78.98]
     12  13% 1000  861  102  114   250  149.6.66.83
     13  10% 1000  894  100  114   284  109.105.152.35
     14   0% 1000  995   99  112   252  109.105.156.11
    
     
  8. casillias

    casillias Technical specialist Innova Group

    Joined:
    05.04.11
    Messages:
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    well... judging from my experience on innova ru, such packet loss fro two last hosts exists for several years already and sometimes it goes up to 20% but you won't really feel it...
    as for general ping, dunno what it was before, but now it's up to 312, not so rough i'd say... so i don't really have an idea what lags could you suffer...
    i can advice you to use this service http://www.vpngate.net/en/ it helps me to play on kr and ch with smoother ping... maybe it will help you)
     
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