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Discussion in 'Archive' started by Surprised, Sep 5, 2014.

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  1. Surprised

    Surprised User

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    hello, someone would explain me what's the wrong with the support? why it takes few days to answer a simple question? do you work 2h per week?
     
  2. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    do you think that your ticket is the only ticket? it is standard practice for companies to have anything from 24 hours to a week allotted as a time frame for a response to tickets and we have said countless times that if the delay is anything longer then a few days then feel free to send one of us a private message with your ticket number so we can have a look and see what any delay might be.

    regards.
     
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