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Starting to get pissed on Innova Staff members!!!!

Discussion in 'Archive' started by Stevepuua11, Nov 19, 2014.

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  1. Stevepuua11

    Stevepuua11 User

    Joined:
    19.11.14
    Messages:
    8
    Likes Received:
    0
    1st of all i wat to say that im one of big customers here, montlhy i support your game hundreds of euros, and why im getting such an bad customer service , start getting new staff members, opened an support ticket to find an solution for my problem , now its 3 days passed and no answer!!!!



    diagnose:

    on character selection , im getting disconnection message, after i press play, start button. this started approximately 4 - 5 days ago.

    what i tried:

    1. reinstall windows 2 x times
    2. update the drivers , to last updated
    3. reinstalled lineage 2 , about 3 - 4 times
    4. tried to change lineage 2 path
    5. disable/enable firewall
    6. uninstall antivirus
    7. add exception to firewall
    8. clean cache via cmd ,
    9. delete, frost & system folder
    10. reupdate the lineage 2
    11. tried enter with another account

    12.i have 2 laptops at my place , one laptop connects to server, but 2nd one that i bought does not, i even tried to share internet from working pc to not working pc and still , im getting disconnected

    13.i tried your check4game, all options,
    14. tried to delete the game cache
    15. resetting modem,
    16. resetting router,
    17. install / reinstall 4game app
    18. run as admin...
    19. defragment disk
    20. antivirus check
    21. take ownership
    22. resetting router to factory settings
    23. disable firewall from router
    24. resetting and cleaning hosts file, taking ownership
    25. router port forwarding
    26. ipconfig /renew & /release via cmd as administrator


    ps: spend to buy monthly subscription , i already lost 6 days, im getting anxious and pissed off. please help me find solutions

    nb: never used any 3rd party programs! and i played for couple months without any problems, also my windows is activated, i used the damn search button , but i saw some ppl similar problems , but they still have the topics opened, without any resolve.

    my skype : steve surm from finland , im agreed to have an teamviewer session , to find the solution for the issue .

    im using windows 8.1 pro activated

    i will put here the netdiagnostics from check4game


    Code:
    check4game version=1.9.9
    cpu: intel(r) core(tm) i5-4200u cpu @ 1.60ghz
    video: intel(r) hd graphics family / 10.18.10.3960 / 20140929
    video: amd radeon hd 8670m / 13.201.0.0 / 20131002
    devicename: display1, bpp: 32, p:true, 1366x768
    os(64) microsoft windows nt 6.3.9600.16452
    .net 2.0.50727.7905 / memory: 3976 mbytes
    report date: 19.11.2014 22:00:39 +02:00 gmt
    files.cinn file info => size=616930 bytes
    lastmodified=wed, 19 nov 2014 04:43:07 gmt
    hash=9b-3a-4d-9a-ee-64-b2-bb-01-8b-f2-d0-ab-b2-b2-be
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\games\lineageii eu
    
    checking geo.l2.eu:2106 (login server) (194 байт) => ok
    checking http://trace.inn.eu
    
    дата и время: 20/11/2014 0:00
    местоположение: finland, southern finland, kerava
    
    traceroute 84.250.111.175
    
    host: trace1-lc                               loss%   snt   last   avg  best  wrst stdev
      1. 10.64.64.1                              50.0%    10    0.7   0.7   0.6   0.8   0.1
      2. 109.105.152.33                           0.0%    10    1.0   1.5   0.9   4.6   1.2
      3. static-31-204-88-149.telindustelecom.lu  0.0%    10    1.4   3.7   1.4  15.4   4.7
      4. lxb-bce-bb1-link.telindustelecom.lu      0.0%    10    1.7   2.0   1.7   3.8   0.6
      5. ffm-b12-link.telia.net                   0.0%    10    5.7   8.4   5.6  31.8   8.2
      6. ffm-bb2-link.telia.net                   0.0%    10    5.9  17.0   5.9  78.0  24.7
      7. s-bb4-link.telia.net                     0.0%    10   26.9  27.0  26.2  28.1   0.7
      8. hls-b1-link.telia.net                    0.0%    10   35.5  35.6  34.7  36.2   0.4
      9. fi-hkihkp-asbr2-link.telia.net          80.0%    10   37.3  38.3  37.3  39.2   1.3
     10. 141.208.206.202                          0.0%    10   37.1  37.8  37.0  38.5   0.5
     11. dsl-vntbrasgw1-54fa6f-175.dhcp.inet.fi   0.0%    10   43.4  44.2  42.2  48.8   1.8
    
    
    checking trace to geo.l2.eu (tracert.exe)
    1     1 ms     *        1 ms  ilonasamsung.mshome.net [192.168.137.1]
    2     *        *        *     request timed out.
    3    11 ms    10 ms     9 ms  dsl-vntbrasgw1-50dc60-1.dhcp.inet.fi [80.220.96.1]
    4    13 ms    37 ms    13 ms  hls-b2-link.telia.net [62.115.143.50]
    5    19 ms    18 ms    18 ms  s-bb4-link.telia.net [213.155.134.110]
    6    38 ms    40 ms    37 ms  ffm-bb2-link.telia.net [62.115.139.102]
    7    43 ms    40 ms    68 ms  ffm-b12-link.telia.net [62.115.142.59]
    8    43 ms    42 ms    45 ms  telindus-ic-152385-ffm-b12.c.telia.net [213.155.129.82]
    9     *        *        *     request timed out.
    10    61 ms    48 ms    52 ms  static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    11    59 ms    53 ms    61 ms  109.105.153.10
    
    computing statistics for 198 seconds...
    
    checking trace to geo.l2.eu (pathping.exe)
    0  steve.mshome.net [192.168.137.127]
    1  ilonasamsung.mshome.net [192.168.137.1]
    2     *        *        *
    0                                           steve.mshome.net [192.168.137.127]
    1  ---     100/ 100 =100%     0/ 100 =  0%  ilonasamsung.mshome.net [192.168.137.1]
    
    checking trace to 109.105.156.11 (tracert.exe)
    1     1 ms     *        1 ms  ilonasamsung.mshome.net [192.168.137.1]
    2     *        *        *     request timed out.
    3    14 ms    11 ms     8 ms  dsl-vntbrasgw1-50dc60-1.dhcp.inet.fi [80.220.96.1]
    4    14 ms    10 ms    27 ms  hls-b1-link.telia.net [62.115.143.84]
    5    36 ms    21 ms    31 ms  s-bb4-link.telia.net [213.155.130.56]
    6    39 ms    39 ms    39 ms  ffm-bb2-link.telia.net [80.91.251.147]
    7    44 ms    40 ms    46 ms  ffm-b12-link.telia.net [62.115.142.63]
    8    52 ms    44 ms    56 ms  telindus-ic-152385-ffm-b12.c.telia.net [213.155.129.82]
    9     *        *        *     request timed out.
    10    55 ms    71 ms    71 ms  static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    11     *       58 ms    47 ms  109.105.152.35
    12    50 ms    46 ms    46 ms  109.105.156.11
    
    checking trace to frostsecurity.net (tracert.exe)
    1    <1 ms     *       <1 ms  ilonasamsung.mshome.net [192.168.137.1]
    2     *        *        *     request timed out.
    3    32 ms     9 ms     8 ms  dsl-vntbrasgw1-50dc60-1.dhcp.inet.fi [80.220.96.1]
    4    12 ms    10 ms    12 ms  hls-b1-link.telia.net [62.115.143.84]
    5    19 ms    19 ms    18 ms  s-bb4-link.telia.net [80.91.245.214]
    6    40 ms    65 ms    41 ms  ffm-bb2-link.telia.net [80.91.251.156]
    7    41 ms    42 ms    39 ms  ffm-b12-link.telia.net [62.115.142.53]
    8    68 ms    68 ms    66 ms  telindus-ic-152385-ffm-b12.c.telia.net [213.155.129.82]
    9     *        *        *     request timed out.
    10    46 ms    44 ms    45 ms  static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    11    43 ms    43 ms    44 ms  109.105.154.5
    
    checking trace to cdn.inn.eu (tracert.exe)
    1     1 ms     *       <1 ms  ilonasamsung.mshome.net [192.168.137.1]
    2     *        *        *     request timed out.
    3    13 ms     8 ms    12 ms  dsl-vntbrasgw1-50dc60-1.dhcp.inet.fi [80.220.96.1]
    4    10 ms    10 ms    10 ms  hls-b1-link.telia.net [62.115.143.84]
    5    20 ms    18 ms    17 ms  s-bb4-link.telia.net [80.91.245.214]
    6    40 ms    46 ms    41 ms  ffm-bb2-link.telia.net [80.91.251.156]
    7    40 ms    40 ms    41 ms  ffm-b12-link.telia.net [62.115.142.41]
    8    44 ms    43 ms    43 ms  telindus-ic-152385-ffm-b12.c.telia.net [213.155.129.82]
    9     *        *        *     request timed out.
    10    45 ms    46 ms    43 ms  static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    11    43 ms    76 ms    54 ms  109.105.154.5
    
    checking 109.105.156.11:7777 (core) => ok
    checking 109.105.156.11:17453 (core) (15 байт) => ok
    checking 109.105.156.21:7777 (pts) => ok
    checking 109.105.156.21:17453 (pts) (15 байт) => ok
    


    frost check check4game

    Code:
    check4game version=1.9.9
    cpu: intel(r) core(tm) i5-4200u cpu @ 1.60ghz
    video: intel(r) hd graphics family / 10.18.10.3960 / 20140929
    video: amd radeon hd 8670m / 13.201.0.0 / 20131002
    devicename: display1, bpp: 32, p:true, 1366x768
    os(64) microsoft windows nt 6.3.9600.16452
    .net 2.0.50727.7905 / memory: 3976 mbytes
    report date: 19.11.2014 22:06:27 +02:00 gmt
    files.cinn file info => size=616930 bytes
    lastmodified=wed, 19 nov 2014 04:43:07 gmt
    hash=9b-3a-4d-9a-ee-64-b2-bb-01-8b-f2-d0-ab-b2-b2-be
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\games\lineageii eu
    
    frostsecurity.net => 109.105.154.4
    
    check frost modules....
    
    download the frost versions file =>
    http://frostsecurity.net/frost/frostupdater/version.txt
    download frost check sum file =>
    http://frostsecurity.net/frost/frostupdater/3.0.0.13/files.cinn.zinn
    download the frost versions file =>
    http://109.105.156.11/version/eu-l2_live/32/frostinfo.txt
    
    frostupdater.exe.zinn => ok (603 kb/sec, 0 sec, 255264 bytes)
    <- module version: 3.0.0.13
    gameshielddll.dll => ok (307 kb/sec, 6 sec, 2046144 bytes)
    <- module version: 15.11.7.10
    frost_32.sys => ok (217 kb/sec, 0 sec, 68264 bytes)
    <- module version: 8.11.0.2
    frost_64.sys => ok (520 kb/sec, 0 sec, 73968 bytes)
    <- module version: 8.11.1.2
    frostcollector.dll => ok (214 kb/sec, 5 sec, 1211072 bytes)
    <- module version: 1.2.7.19
    frostupdater.dll => ok (898 kb/sec, 1 sec, 1082048 bytes)
    <- module version: 1.2.0.26
    launcher.exe => ok (1319 kb/sec, 1 sec, 2557632 bytes)
    <- module version: 8.2.0.18
    launcher.dll => ok (515 kb/sec, 0 sec, 112832 bytes)
    <- module version: 8.2.0.18
    back.bmp => ok (776 kb/sec, 0 sec, 231496 bytes)
    frost.ico => ok (15 kb/sec, 0 sec, 1218 bytes)
    frostconfigs.exe => ok (868 kb/sec, 1 sec, 1140952 bytes)
    <- module version: 1.0.0.2
    


    winmtr diagnostics from check4game

    Code:
    check4game version=1.9.9
    cpu: intel(r) core(tm) i5-4200u cpu @ 1.60ghz
    video: intel(r) hd graphics family / 10.18.10.3960 / 20140929
    video: amd radeon hd 8670m / 13.201.0.0 / 20131002
    devicename: display1, bpp: 32, p:true, 1366x768
    os(64) microsoft windows nt 6.3.9600.16452
    .net 2.0.50727.7905 / memory: 3976 mbytes
    report date: 19.11.2014 22:08:32 +02:00 gmt
    files.cinn file info => size=616930 bytes
    lastmodified=wed, 19 nov 2014 04:43:07 gmt
    hash=9b-3a-4d-9a-ee-64-b2-bb-01-8b-f2-d0-ab-b2-b2-be
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\games\lineageii eu
    
    
    checking trace to 109.105.156.11 (tracert.exe)
    1     1 ms     *        1 ms  ilonasamsung.mshome.net [192.168.137.1]
    2     *        *        *     request timed out.
    3    20 ms    22 ms    26 ms  dsl-vntbrasgw1-50dc60-1.dhcp.inet.fi [80.220.96.1]
    4    10 ms    12 ms    10 ms  hls-b1-link.telia.net [62.115.143.84]
    5    21 ms    40 ms    19 ms  s-bb4-link.telia.net [213.155.130.56]
    6    38 ms    40 ms    39 ms  ffm-bb2-link.telia.net [80.91.251.147]
    7    60 ms    61 ms    53 ms  ffm-b12-link.telia.net [62.115.142.93]
    8    44 ms    44 ms    46 ms  telindus-ic-152385-ffm-b12.c.telia.net [213.155.129.82]
    9     *        *        *     request timed out.
    10    47 ms    44 ms    44 ms  static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    11     *       48 ms     *     109.105.152.35
    12    57 ms    46 ms    45 ms  109.105.156.11
    
    computing statistics for 2 minutes...
    
    winmtr for 109.105.156.11 host, 100 blocks 64 bytes
    
    num loss sent recv  min avrg wrost  host
      1   0%  100  100    0    0     5  ilonasamsung.mshome.net [192.168.137.1]
      2   0%    0    0    0    0     0  ***
      3   0%  100  100    8   14    86  dsl-vntbrasgw1-50dc60-1.dhcp.inet.fi [80.220.96.1]
      4   0%  100  100    9   15    48  hls-b1-link.telia.net [62.115.143.84]
      5   0%  100  100   17   24   112  s-bb4-link.telia.net [213.155.130.56]
      6   0%  100  100   38   49   165  ffm-bb2-link.telia.net [80.91.251.147]
      7   0%  100  100   38   45    78  ffm-b12-link.telia.net [62.115.142.93]
      8   0%  100  100   43   48    85  telindus-ic-152385-ffm-b12.c.telia.net [213.155.129.82]
      9   0%    0    0    0    0     0  ***
     10   0%  100  100   43   49    99  static-31-204-88-150.telindustelecom.lu [31.204.88.150]
     11  24%  100   76   46   49    71  109.105.152.35
     12   0%  100  100   43   50    76  109.105.156.11
    
    
    computing statistics for 17 minutes...
    
    winmtr for 109.105.156.11 host, 1000 blocks 64 bytes
    
    num loss sent recv  min avrg wrost  host
      1   0% 1000 1000    0    0     3  ilonasamsung.mshome.net [192.168.137.1]
      2   0%    0    0    0    0     0  ***
      3   0% 1000 1000    8   11   304  dsl-vntbrasgw1-50dc60-1.dhcp.inet.fi [80.220.96.1]
      4   0% 1000 1000    9   13   124  hls-b1-link.telia.net [62.115.143.84]
      5   0% 1000 1000   17   21   193  s-bb4-link.telia.net [213.155.130.56]
      6   0% 1000 1000   38   48   296  ffm-bb2-link.telia.net [80.91.251.147]
      7   0% 1000 1000   38   43   203  ffm-b12-link.telia.net [62.115.142.93]
      8   0% 1000 1000   43   47   283  telindus-ic-152385-ffm-b12.c.telia.net [213.155.129.82]
      9   0%    0    0    0    0     0  ***
     10   0% 1000 1000   43   47   234  static-31-204-88-150.telindustelecom.lu [31.204.88.150]
     11  25% 1000  748   45   49   271  109.105.152.35
     12   0% 1000 1000   43   48   300  109.105.156.11


    processdiagnostics via check4game

    Code:
    check4game version=1.9.9
    cpu: intel(r) core(tm) i5-4200u cpu @ 1.60ghz
    video: intel(r) hd graphics family / 10.18.10.3960 / 20140929
    video: amd radeon hd 8670m / 13.201.0.0 / 20131002
    devicename: display1, bpp: 32, p:true, 1366x768
    os(64) microsoft windows nt 6.3.9600.16452
    .net 2.0.50727.7905 / memory: 3976 mbytes
    report date: 19.11.2014 22:38:03 +02:00 gmt
    files.cinn file info => size=616930 bytes
    lastmodified=wed, 19 nov 2014 04:43:07 gmt
    hash=9b-3a-4d-9a-ee-64-b2-bb-01-8b-f2-d0-ab-b2-b2-be
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\games\lineageii eu
    
    
    
    winsock2 namespace_catalog
    %systemroot%\system32\napinsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\pnrpnsp.dll
    %systemroot%\system32\nlaapi.dll
    %systemroot%\system32\mswsock.dll
    %systemroot%\system32\winrnr.dll
    %systemroot%\system32\wshbth.dll
    
    winsock2 protocol_catalog
    %systemroot%\system32\mswsock.dll
    
    process list
    dllhost.exe : com surrogate,microsoftâ® windowsâ® operating system
    chrome.exe : google chrome
    main.exe : razer cortex
    rtkaudioservice64.exe : realtek audio service
    tv_w32.exe : teamviewer 9,teamviewer
    teamviewer.exe : teamviewer 9,teamviewer
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    lsass.exe : local security authority process,microsoftâ® windowsâ® operating system
    svchost.exe : host process for windows services,microsoftâ® windowsâ® operating system
    mom.exe : catalyst control center: monitoring program,catalyst control center
    rzklservice.exe : rzklservice.exe,razer cortex
    spoolsv.exe : spooler subsystem app,microsoftâ® windowsâ® operating system
    gamescannerservice.exe : gamescannerservice
    teamviewer_desktop.exe : teamviewer 9,teamviewer
    taskeng.exe : task scheduler engine,microsoftâ® windowsâ® operating system
    4game-service.exe : 4game client service,4game
    atieclxx.exe : amd external events client module,amd external events
    ravbg64.exe : hd audio background process
    searchindexer.exe : microsoft windows search indexer,windowsâ® search
    ccc.exe : catalyst control center: host application,catalyst control center
    aertsr64.exe : andrea filters apo access service (64-bit),apo access service (64-bit)
    tv_x64.exe : teamviewer 9,teamviewer
    wmiprvse.exe : wmi provider host,microsoftâ® windowsâ® operating system
    explorer.exe : windows explorer,microsoftâ® windowsâ® operating system
    atiesrxx.exe : amd external events service module,amd external events
    wininit.exe : windows start-up application,microsoftâ® windowsâ® operating system
    wmpnetwk.exe : windows media player network sharing service,microsoftâ® windowsâ® operating system
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    4game-launcher.exe : 4game application launcher
    dwm.exe : desktop window manager,microsoftâ® windowsâ® operating system
    4game-tray.exe : 4game tray,4game
    winlogon.exe : windows logon application,microsoftâ® windowsâ® operating system
    teamviewer_service.exe : teamviewer 9,teamviewer
    taskhostex.exe : host process for windows tasks,microsoftâ® windowsâ® operating system
    igfxcuiservice.exe : igfxcuiservice module,intel(r) common user interface
    taskhost.exe : host process for windows tasks,microsoftâ® windowsâ® operating system
    
    modules list
    notepad.exe.mui:6.3.9600.16384:notepad:microsoft corporation
    c:\windows\system32\notepad.exe
    
    ntdll.dll.mui:6.3.9600.16384:nt layer dll:microsoft corporation
    c:\windows\system32\ntdll.dll
    
    kernel32:6.3.9600.16384:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernel32.dll
    
    kernelbase.dll.mui:6.3.9600.16384:windows nt base api client dll:microsoft corporation
    c:\windows\system32\kernelbase.dll
    
    apphelp:6.3.9600.16384:application compatibility client library:microsoft corporation
    c:\windows\system32\apphelp.dll
    
    advapi32.dll.mui:6.3.9600.16384:advanced windows 32 base api:microsoft corporation
    c:\windows\system32\advapi32.dll
    
    gdi32:6.3.9600.16384:gdi client dll:microsoft corporation
    c:\windows\system32\gdi32.dll
    
    user32:6.3.9600.16384:multi-user windows user api client dll:microsoft corporation
    c:\windows\system32\user32.dll
    
    msvcrt.dll:7.0.9600.16384:windows nt crt dll:microsoft corporation
    c:\windows\system32\msvcrt.dll
    
    comdlg32.dll.mui:6.3.9600.16384:common dialogs dll:microsoft corporation
    c:\windows\system32\comdlg32.dll
    
    shell32.dll.mui:6.3.9600.16384:windows shell common dll:microsoft corporation
    c:\windows\system32\shell32.dll
    
    winspool.drv.mui:6.3.9600.16384:windows spooler driver:microsoft corporation
    c:\windows\system32\winspool.drv
    
    ole32.dll.mui:6.3.9600.16384:microsoft ole for windows:microsoft corporation
    c:\windows\system32\ole32.dll
    
    shlwapi.dll.mui:6.3.9600.16384:shell light-weight utility library:microsoft corporation
    c:\windows\system32\shlwapi.dll
    
    comctl32.dll.mui:6.3.9600.16384:user experience controls library:microsoft corporation
    c:\windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\comctl32.dll
    
    oleaut32.dll:6.3.9600.16384:microsoft corporation
    c:\windows\system32\oleaut32.dll
    
    sechost.dll.mui:6.3.9600.16384:host for scm/sddl/lsa lookup apis:microsoft corporation
    c:\windows\system32\sechost.dll
    
    rpcrt4.dll.mui:6.3.9600.16384:remote procedure call runtime:microsoft corporation
    c:\windows\system32\rpcrt4.dll
    
    combase.dll.mui:6.3.9600.16384:microsoft com for windows:microsoft corporation
    c:\windows\system32\combase.dll
    
    shcore.dll.mui:6.3.9600.16384:shcore:microsoft corporation
    c:\windows\system32\shcore.dll
    
    imm32:6.3.9600.16384:multi-user windows imm32 api client dll:microsoft corporation
    c:\windows\system32\imm32.dll
    
    msctf.dll.mui:6.3.9600.16384:msctf server dll:microsoft corporation
    c:\windows\system32\msctf.dll
    
    kernel.appcore.dll:6.3.9600.16384:appmodel api host:microsoft corporation
    c:\windows\system32\kernel.appcore.dll
    
    cryptbase.dll:6.3.9600.16384:base cryptographic api dll:microsoft corporation
    c:\windows\system32\cryptbase.dll
    
    bcryptprimitives.dll:6.3.9600.16384:windows cryptographic primitives library:microsoft corporation
    c:\windows\system32\bcryptprimitives.dll
    
    uxtheme.dll.mui:6.3.9600.16384:microsoft uxtheme library:microsoft corporation
    c:\windows\system32\uxtheme.dll
    
    tv_x64.dll:9.0:teamviewer 9:teamviewer gmbh
    c:\program files (x86)\teamviewer\version9\tv_x64.dll
    
    version.dll:6.3.9600.16384:version checking and file installation libraries:microsoft corporation
    c:\windows\system32\version.dll
    
    dwmapi.dll.mui:6.3.9600.16384:microsoft desktop window manager api:microsoft corporation
    c:\windows\system32\dwmapi.dll
    
    
    services list
    4game-service : 4game-service
    aertfilters : andrea rt filters service
    amd external events utility : amd external events utility
    igfxcuiservice1.0.0.0 : intel(r) hd graphics control panel service
    razer game scanner service : razer game scanner
    rtkaudioservice : realtek audio service
    rzklservice : rzklservice
    spooler : print spooler
    teamviewer9 : teamviewer 9
    wdnissvc : windows defender network inspection service
    windefend : windows defender service
    wmpnetworksvc : windows media player network sharing service
    wsearch : windows search
    

    check unwanted files via check4game

    Code:
    check4game version=1.9.9
    cpu: intel(r) core(tm) i5-4200u cpu @ 1.60ghz
    video: intel(r) hd graphics family / 10.18.10.3960 / 20140929
    video: amd radeon hd 8670m / 13.201.0.0 / 20131002
    devicename: display1, bpp: 32, p:true, 1366x768
    os(64) microsoft windows nt 6.3.9600.16452
    .net 2.0.50727.7905 / memory: 3976 mbytes
    report date: 19.11.2014 22:39:43 +02:00 gmt
    files.cinn file info => size=616930 bytes
    lastmodified=wed, 19 nov 2014 04:43:07 gmt
    hash=9b-3a-4d-9a-ee-64-b2-bb-01-8b-f2-d0-ab-b2-b2-be
    game: lineage2eu, env: eu-l2_live, current folder =>
    c:\games\lineageii eu
    
    unwanted files search (client => eu-l2_live, version=4.0.18.11.01)
    unwanted files: system\frostupdater.dll
    unwanted files: testconnect_eu.bat
    unwanted files: updater_cache_delete.bat
    
     
    Last edited by a moderator: Nov 20, 2014
  2. golemka

    golemka User

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    you tried host file also?

    i dont know , does frost support virtualbox? if yes ,then try it another kind of windows where the winupdates are turned off. the last updates ****ed gg/frost
     
  3. Stevepuua11

    Stevepuua11 User

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    tried with and without winupdates, hosts file is clean, after i installed windows, i disabled the win updates and installed l2 right away and same stuff, im so getting pissed, day after i renewed my subscription and added 50 euro, im getting this nightmade, worst part is , i wrote to support ticket and still no response.
     
    Last edited by a moderator: Nov 20, 2014
    Punisher and Blekki like this.
  4. beggv

    beggv User

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    dude i'm not from staff but maybe i can help. don't know if u tried this yet, sorry if you did and im wasting your time, but just trying to help.

    i suggest this:

    option a
    1- start cmd
    2- write ipconfig /release enter
    3- write ipconfig /renew enter

    why? your internet connection maybe not routing correctly to the servers. this might fix it.

    option b
    delete your system folder and force the update.

    option c
    try to create a new acc and new character just for testing.

    this will exclude 3 things:
    1- bug at character creation
    2- someone hacked you
    3- something is wrong with the geodata where you last logged

    option d

    port foward the game in the router.

    option e

    maybe for some random reason you got banned... wierd i guess you prob woulnd login but dunno... just shooting in the dark now :p


    some people on the web talked about some pin of the accounts, dunno what that is, but if you have a pin go check that out.

    check this sollution in the l2 site https://support.lineage2.com/hc/en-us/articles/200328376-game-disconnects
    hope i helped dude, wish you best of luck.

    ill check on the web for some info while your testing...
     
    Last edited by a moderator: Nov 20, 2014
    Daimyo likes this.
  5. Stevepuua11

    Stevepuua11 User

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    i can log account on my 2nd pc, but its not gaming pc, char location is heine, i tried deleting the system and frost folders, forwarding also didint help, but thanks
     
  6. beggv

    beggv User

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    did you try the option a?
     
  7. Stevepuua11

    Stevepuua11 User

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    yes, tried it with dns flush and restart pc
     
  8. Stevepuua11

    Stevepuua11 User

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    so, where are moderators ?
     
  9. Eska

    Eska User

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    hello steve!

    please contact me via skype, i will check thru tv session what could possibly be wrong there.
     
  10. Daimyo

    Daimyo User

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    #beggv, now we can see model behaviour, keep this way
     
  11. Stevepuua11

    Stevepuua11 User

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    added, waiting for respond
     
  12. orbi_

    orbi_ User

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  13. Stevepuua11

    Stevepuua11 User

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    thats not an issue
     
  14. Stevepuua11

    Stevepuua11 User

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    so , still nothing ...
     
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