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Unstable server performance

Discussion in 'Archive' started by Onyx, Dec 9, 2014.

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  1. Onyx

    Onyx Innova Group

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    fellows,

    currently the server is down. we are fixing it, eta is 90 minutes.

    sorry for the inconveniences caused.

    regards,
    l2 team
     
  2. Onyx

    Onyx Innova Group

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    the server is up.

    we will consider compensations and share the information with you later.
     
    ReewOxize and MysticLilac like this.
  3. Onyx

    Onyx Innova Group

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    dear fellows,

    as the problem persists, we are now switching off the server. we have reported it to the developers and will be working with them to fix it. the status update on the situation will be shared tomorrow by ~11 am gmt +0.
    we will consider appropriate compensation when we make sure that the problem is completely solved.

    regards,
    l2 team
     
  4. Onyx

    Onyx Innova Group

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    fellows,

    the server will be opened in less than 10 minutes, at 7.30 am gmt+0.

    the announcement on the compensations will be shared later today.


    regards,
    l2 team
     
    Calamity likes this.
  5. Onyx

    Onyx Innova Group

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    fellows,

    at the moment server is up and we expect the problem to be solved.
    it occured when several server files got corrupted during maintenance and it took some time to figure out which files exactly were affected.

    the compensations are as follows:
    - 1 day of pa for all who had pa activated.
    - if you had an activated xp rune when problems started (that is, ~4 pm gmt+0 9th of december) please write to support service and we will compensate the time you were unable to reach the game.
    - angel's cat npc spawned for 24 hours (until 9 am gmt+0 11th of december).
    - tersi's herald npc spawned on schedule (9 am, 12 pm, 3 pm, 6 pm, 9 pm gmt+0 10th of december and 12 am gmt+0 11th of december).

    if you want to report the problem which did not affect the majority of players, but affected you, please contact support service.

    we are sorry for the inconviniences caused.

    regards,
    l2 team
     
    Kralicek, Calamity, max11 and 5 others like this.
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