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Problem with PA - can't add funds

Discussion in 'Archive' started by Alexandar, Dec 22, 2011.

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  1. Alexandar

    Alexandar User

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    i have problam adding funds to my account.

    when i try to pay monebookers returned some error abouth unknow problem. then i tryed with 3 diferent credit cards (visa electron, master card) and all have founds on it.
    now i can't try new one becose moneybookers deposit disabled with this error:

    credit/debit card deposits disabled

    you can not use your credit/debit card for the next 24 hours.
    this restriction cannot be lifted manually by you or our service team. please return to the website of the merchant where you will receive further instructions.


    in text it sad that i need to contact merchant for futher instructions. is this some defends.... so i can try only 1-2 credit cards. can you help me with this problem untill i succes to add founds.
    is thare any way to directly pay you with creditcard withouth usin moneybookers or paypal(paypal not avaliable in montenegro).
     
  2. Eska

    Eska User

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    hello there alexander,

    i think, this might be issue with your bank. contact them to receive further informations about this issue.
     
  3. Alexandar

    Alexandar User

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    ieska ty for your fast replay.

    i was in bank today and they told me hey don't have any problems. they gived me some number that i should call when moneybookers refuse card but i can't try againe becose of this 24h waiting. is this 4game restriction and is thare any way to reset this?
     
    Last edited by a moderator: Dec 22, 2011
  4. Eska

    Eska User

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    i'm sorry, there is no possibility to reset this time. you will have to wait.
    about paypal, paypal supports all credit cards, you just need to register at paypal website and add your credit card.
     
  5. Alexandar

    Alexandar User

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    unfortunitly paypal is not avaliable in my country - montenegro.
    do you know is this 24h reuse is card related or account?
     
  6. Eska

    Eska User

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    can you provide screen shot of this 24h delay message ?
     
  7. Eska

    Eska User

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    do you see this message before adding funds or after ?
     
  8. Alexandar

    Alexandar User

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    1.
    [​IMG]

    2.
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    3.
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    4.
    [​IMG]

    this is reporting on 3 diferent credit cards.
    i tryed to pay on other account, same problem,that means it is not account related - but 3 diferent credit cards???

    should i try one more from diferent bank? is it possibile to get 24h on new one too?
     
    Last edited by a moderator: Dec 22, 2011
  9. Eska

    Eska User

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    its problem with your merchant. this is not issue from innova system. i had same problem with my card when i tried using my american bank card. when i used card from polish merchant, all was working correctly.
     
  10. kwasmj

    kwasmj User

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    my problem with add funds is :

    every option i choose i have this massage on white screen :

    in order to keep your account secure, user sessions expire automatically after some time of user inactivity.

    what can i do ?
     
  11. Alexandar

    Alexandar User

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    i just tryed credit card that is in diferent bank and i still have same problem and same error message.

    edit: to check credit card i just bouth some riot point for game lol (waste of money but didn't have other system to check) and all went smooth.
     
    Last edited by a moderator: Dec 23, 2011
  12. Alexandar

    Alexandar User

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    now i have new problem. skill is forcing me to log in, or to create new account on ther site. before i can enter card info.... i don't whant to make account and think is thare checked option with small font... for automatic paying some fees.... (no time for complaing....)
    can you add some simple way to pay on l2 like in lol eu server? i wasted so much time on this and i am thinking to give up from this.

    p.s. i tryed to clean cookes, tmp.... i evan used other computer and resoult are same all the time

    [​IMG]
     
    Last edited by a moderator: Dec 23, 2011
  13. Fahrenheit

    Fahrenheit User

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    hello,

    please send a request to our supprot.4game.com and the billing department would be glad to help you!


    cheers and merry xmas!
     
  14. Gekido

    Gekido User

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    no need to contact support or anyhting like that... visa electron is usually a debit card... you need credit card to add funds via internet, so you need visa instead of visa electron.

    edit: visa virtuon may also do the trick.
     
  15. Kall

    Kall User

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    good day,

    you can see actual solutions and issues' statuses here.
    additional instructions could be found here.
    if you can't find a solution for your issue you always can ask for moving the thread back into the main branch.

    best regards,
     
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