every your fcking update i have the same fcking problem for months already, and all this "tech support" can tell me is to restart aplication, computer, resintal everything. great but guess what, i tried it already!!!! i dont have to be it master to get the idea of reinstal/restart. every fcking update i have "update" button instead of "play", and sometimes it takes month to turn into "play", sometimes week, sometimes couple of hours. so i ask gently can you pathetic tech support at least pretend that you want to help me?