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Add founds to an account i didnt want, i explain ...

Discussion in 'Archive' started by CheMoN, Dec 28, 2011.

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  1. CheMoN

    CheMoN User

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    well, i logged 2 accounts on diferent navigator windows, then i went to 1 of them, because i wanted to add founds to buy 1 month premium account, i added founds. when i went to play, what was my surprise ? it wasnt pa, the other account, where i didnt want to add the founds, had got the transaction. o.o

    why ? if i add the founds in the navigator window in the right account where i wanted to add them. why i got the founds on the other account ? since many people even with low knowledge about internet play this game and u should make it for them, so easy u can, for ur own profit, and i think i didnt do anything wrongly, i think isnt my fault. i think u should advertise about this can happend.

    since some days ago, i log 2 accounts on 1 pc, cause 1 of them is premium, and, when i log, i log on site with 1 account and click play and i play that account, i log the other, i click play and i play the other account.
    is not my fault that i added founds on 1 account and i got the founds on the other account where i didnt want. because i did all right, while logged on the acount where i wanted to add the founds, i clicked to add and did all steps, but like i said, what was my surprise ? i got the founds on the other account.

    can u switch me the founds between accounts pls ? because i think i wasnt my fault, i added on the navigator window with the account where i wanted to get, but got in the other.

    sorry very much for my english. i hope u be nice. ty.
     
    Last edited by a moderator: Dec 28, 2011
  2. CheMoN

    CheMoN User

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    why no one answer ? dont u have an admin checking forum or something ? this is the service u give, how u treat ur clients ? not even 1 person who can give me an answer here ? i posted 6-7 hours ago or more
     
    Last edited by a moderator: Dec 29, 2011
  3. Gajin

    Gajin User

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    u launched them in 2 windows but in same browser?
     
  4. CheMoN

    CheMoN User

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    yes, like always, like i do when i want to play. i log 1 account and i launch that account, i log the other account in same browser and i launche this account. i dont know why it has to be diferent with adding bounds. if it is diferent or there is something what can confound players, they should advertirse about it. i think isnt my fault. u should advertise about how it works, if it adds bound on the last account logged on browser or the first one, or how it works. the only i know, is i made it in the browser with the right account logged where i wanted to get the $$, but i got it on other account.

    so please, i am not asking to u give me back my euros, i just want it in the right account. u can do it when u want, it doesnt have to be right now, i am not in a hurry up, but please, do it. post here or email me to ask for accounts, i will tell.
    and, pls, do something to this cant happend to someone else, cause i think it isnt the users fault. it is more like ur system can mistaken to no expert users. and most of people are not expert users.

    ty very much.
     
  5. Gajin

    Gajin User

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    i didn`t try it myself, but i guess it adds funds on account that was launched last, before funds were added.
     
  6. Kurai

    Kurai User

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    you can send a request to move the funds between your accounts via the site support.4game.com

    make a new question and select the category > put money to wrong acc. describe the problem and the gm team will try to respond as fast as possible.

    regards.
     
  7. CheMoN

    CheMoN User

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    i cant access to that site, and i dont find any site to do what u adviced to do.
     
  8. Kall

    Kall User

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  9. Kall

    Kall User

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    good day,

    you can see actual solutions and issues' statuses here.
    additional instructions could be found here.
    if you can't find a solution for your issue you always can ask for moving the thread back into the main branch.

    best regards,
     
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