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[SOLVED]When Support website will be available ?

Discussion in 'Archive' started by Kagee, Jan 9, 2012.

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  1. Kagee

    Kagee User

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  2. Radix

    Radix Innova Group

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    support site is fine for me =)
    may be web-server rejects your connections?
    kagee, hi and welcome to 4game forum.
    your provider is? and external ip (if it's not 'white' ip) from http://myipaddress.com/show-my-ip-address/ ?
     
  3. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    thread moved to appropriate section.

    radix will help you as much as he can kagee.

    regards.
     
  4. Radix

    Radix Innova Group

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    thx, deepblue.
    for now i recommend using proxies or vpn for support web page accessing...
    or anonymizers are good idea too, but think a bit about your account security before using this (because of your personal data walk through 3-party proxy-server or anonymizer server).

    also you can give me (in private message) your external ip and provider name for resolving this issue by innova network engineers.
     
  5. Amnyu

    Amnyu User

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    radix, there are quite a lot of ppl which cannot connect to support site (i live in pl). i can tell that most of my friends have the same problem... ;(
     
  6. Radix

    Radix Innova Group

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    ok, we will see whats happens.
    thx for your feedback, amnyu!
     
  7. Kagee

    Kagee User

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    ok it came out that i can see the page but only using proxy site which i think is not the safest way. i send radix my ip + provider name/website, and yes i am from poland also. any idea how to acces support website without any proxies? some guide may be useful i think :)
     
  8. Radix

    Radix Innova Group

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    hi guys!
    more information about support-site access will be accessible soon, i think!


    upd: innova engineers are working on support-site avalability!
     
    Last edited by a moderator: Jan 10, 2012
  9. Radix

    Radix Innova Group

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    sorry for double-post but it's important!

    problem was fixed, i think.
    please send to me your feedback about https://support.4game.com availability.
    thx!
     
  10. Amnyu

    Amnyu User

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    for me it was working perfectly already yesterday (at evening) so good job :)
     
  11. Kagee

    Kagee User

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    working now, ty :)
     
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