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US Credit Card

Discussion in 'Задать вопрос' started by Gankfest, Nov 12, 2013.

  1. Gankfest

    Gankfest User

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    trying to buy points for premium with a us bank card(visa), but every time i try it says transaction couldn't be processed(doesn't give a reason why). i have enough money on the card and my information is correct. do i need to use another service for us player, and if so... which one?

    thank you, gankfest™

    p.s. i looked in the knowledge base, payment stickies, faq... i don't know where else to look, and hope this is the right place to post this.
     
  2. TGM_darken09

    TGM_darken09 User

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    hey there,

    most likely us bank operating your credit card is blocking a transaction because our payment system is not familiar for him.

    you can try to buy a gift code and activate it for yourself. here: https://ru.4game.com/giftcode
     
    MasyanyX likes this.
  3. Gankfest

    Gankfest User

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    hey thanks for the reply. i tried buying a gift card, but it still says my card can't be processed.
     
  4. Gankfest

    Gankfest User

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    i talked to my bank today and they said that the transaction isn't even going through. i'm just getting instant denied from the 4game site. i really really really want you guys to take my money! :d

    love playing here.
     
  5. TGM_darken09

    TGM_darken09 User

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    okay, it seems to me i've disinformed you. we are blocking payments from usa on our side now but if you write to our support system we can remove a block for you individually.

    https://ru.4gamesupport.com.

    if you will post here your support ticket's number, i will be able to track it.
     
  6. Velvet Remedy

    Velvet Remedy User

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  7. Gankfest

    Gankfest User

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    i filed a support ticket and thank you.

    request number: 14112013-bs78001
     
  8. Gankfest

    Gankfest User

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    were you able to find the ticket?
     
  9. Velvet Remedy

    Velvet Remedy User

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    waiting for a response from tech support takes up to 10 business days.

    [rus] прийдется иностранцу терпеть, как и все мы :)
     
    Neksi* likes this.
  10. Neksi*

    Neksi* User

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    sometimes for two week did not respond, so wait, my friend :)
     
    Last edited by a moderator: Nov 21, 2013
  11. Hokou

    Hokou User

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    by standarts - up to 10 days.
    in real = who knows? but, more than standart. if darken track it - you receive your answer soon.
     
  12. Gankfest

    Gankfest User

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    so... soon™

    for anyone that doesn't get the reference here is a link: soon

    anyway, thank you!
     
  13. Velvet Remedy

    Velvet Remedy User

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    не нужно так его пугать, 2 месяца ))
     
  14. Neksi*

    Neksi* User

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    изменю своё сообщение,если поможешь с ошибкой в игре :(
     
  15. Velvet Remedy

    Velvet Remedy User

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    антивирь снеси попробуй.