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Can't login. Disconnected at server selection screen.

Discussion in 'Archive' started by Otaku, Feb 28, 2012.

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  1. Otaku

    Otaku User

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    well, topic says it all. i get to server selection screen, and when i click accept (or press enter) i get disconnected.


    screenshot:

    [​IMG]
     
  2. Retrard

    Retrard User

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    same issue


    edit: solved, run disk cleaner and reboot computer. i can log now
     
    Last edited by a moderator: Feb 28, 2012
  3. Eska

    Eska User

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    hello,

    glad to hear that you managed it and you can play now.

    closing thread :)

    #edit:
    tread reopened on poster demand.

    #edit:
    before we will look into it, please read this and this thread.
     
    Last edited by a moderator: Feb 28, 2012
  4. Otaku

    Otaku User

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    already did. last night before the maintenance window i was playing normally. today at lunch i tried to login (didn't even turn off the pc) and it's not working. rebooted already, tried everything... still getting the same error.

    i have no antivirus, and no firewall... so that's clearly not the issue.


    edit: just did another full check... downloaded 3.92 mb and still the same. didn't fix the issue. getting same sign with same message when selecting server.
     
    Last edited by a moderator: Feb 28, 2012
  5. Eska

    Eska User

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    actually not having any software that protects you against viruses and other applications that you would like to avoid can be the reason of that also. run ccleaner to clean your registry and pc, then, install any antivirus software, add exceptions for lineage and frost folders, run full antivirus check and then run your client again.
    not having any antivirus software can lead to account loss due to leak of informations.

    after installing antivirus, you can find guidelines of managing exception list here.
    you can download ccleaner here.
     
  6. Otaku

    Otaku User

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    my pc is cleaner than any1's that run an antivirus and don't know how to use it. i've been working on it for years.
     
  7. Eska

    Eska User

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    can you check your ping and traceroute to the server ?

    game:
    Code:
    109.105.156.11
     
  8. Otaku

    Otaku User

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    well, the issue solved itself.
    clearly not a problem on my side, as i did nothing that could have fixed it. :)


    edit: btw i had already checked ping and traceroute, and had no issues. 0% packet loss and good (for my area) pings and traces.

    you can close it now :)
     
  9. Eska

    Eska User

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    ok, great. hope you wont have any issues like that anymore.
    have fun in game :)

    closing.
     
  10. Eska

    Eska User

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    hello there,

    you can see actual solutions and issues' statuses here.
    additional instructions could be found here.
    here you can download client-check application.
    if you can't find a solution for your issue you always can ask for moving the thread back into the main branch.

    best regards,
     
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