Hi Innova, I am not a guy demanding anything from others and I don't like requesting anything from anyone on behalf of me. I like to let people be and just be unless many others can really benefit from it. Well, this is one of those occations where it is really needed. <Respect Education> I know that asking something takes time from another human's life and you should treat a request like that with respect at all times. If a human is asking assistance from me, my natural sense is to help that human. I will try to the best of my ability to assist. If I cannot help due to not enough knowledge or experience I will TELL that so that I will not unnecessarily cause anxiety or other concerns to the human I am trying to help. Also, I will not neglect the human based on me not knowing but promptly inform that I did my best but I am not able to help solve the problem. It is not a cause of shame to honestly tell I do not know how to solve a problem even if it is in the realm of my knowledge and/or experience. Telling the above actually increases respect as long as you honestly tried to solve it. Honesty to yourself is respect to yourself. If you are honest to yourself and admit mistakes that you have done then you can be honest with other humans. There is no shame in doing your honest best. </Respect Education> June 5th (15 days ago as of typing this) I asked of assistance since there was an issue with the login server at Innova, see attached image. I took about three hours of personal time to troubleshoot the issue since I believe I have skills in it after seven years of doing it as part of my profession. I found after a combination of thinking and testing that the probable area of the issue was in the login server at Innova. The most likely areas to look at would be that: 1. There could be an issue with the timing/clock of the Innova login server 2. There could be an issue with a security certificate of the Innova login server. Referencing thread: https://4gameforum.com/threads/25213/ No response was given in any way from Innova except total silence after three weeks of waiting for a response. After studying the Innova forums it seems I am not alone in having this issue. There has not to my knowledge been a clear and easy-to-understand solution from Innova provided. When can I and others that are still experiencing this problem expect a response ? Personal concern: NC West which is and maybe still is a franchise or similar of NC Soft made the mistake of treating their customers as less worth than human excretion. I hope Innova is not moving into this direction. Best regards, /TT Add: My findings may have been wrong. I admit I cannot know that they are correct. It is my personal deduction of the information I have available. I don't claim to have the full information available to me to have a chance to make a thourough investigation. In plain English: "I'm trying to help out, but Innova is sitting on all the information"