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Can't sign in!

Discussion in 'Archive' started by Nyweris, Jun 29, 2015.

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  1. Nyweris

    Nyweris User

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    Can't sign/log, so whats up? Just lol, fix it asap!
     
  2. faron

    faron User

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    Same +++
     
  3. MirOo

    MirOo User

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    server wipe :D
     
  4. Lirialia

    Lirialia User

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    same. fix this trash we pay you to call server.

    or paint it blue and throw it in the sea.
     
  5. Nyweris

    Nyweris User

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  6. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    Hello all,

    The situation has been monitored for some hours now but if anyone is still experiencing any intermittent issues with logging/signing in and have already done basic things such as:

    Updating 4game app;
    Clearing cache;
    Trying alternative browsers;
    PC Restart

    Can you please let us know here.

    Regards.
     
  7. Kiciia

    Kiciia User

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    all time off......
     
  8. Seregramor

    Seregramor User

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    I have cleaned register with ccleaner and webpage for logging its working... maybe its a good solution for your problems.
     
  9. Kiciia

    Kiciia User

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    I use Ccleaner but continue the problem ...:Cry:
     
  10. CM Amarantha

    CM Amarantha Innova Group

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    Please address to Support Service attaching the screenshot that shows your problem.
     
  11. Omega

    Omega User

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    I can't sign in and I can't contact support because I can't sign in....
    In main page my screen stay on loading-vortex all time....
     
  12. CM Amarantha

    CM Amarantha Innova Group

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    Hello,
    Please try another browser and update us on the issue.
     
  13. Omega

    Omega User

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    Ok now with the same browser i can sign in. It seem solved for now. Thanks.
     
  14. BlackRose

    BlackRose User

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    Maybe i'm being rude here but i switched from Mozilla to Chrome because it didnt memorise my emails anymore ( because of 4game). Now im supposed to switch from Chrome to Mozilla because i cant sign in anymore ( because of 4game). At what point in time am i going to have to use Internet Explorer ?
    I deleted cache/cookies/cleaned registries - it has nothing to do with it.
    As you can see people are having trouble accessing your website. Can you please fix this instead of redirecting us to another browser ?
    Thanks
     
  15. Madleine

    Madleine User

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    tried 3 different browsers
    updated 4game
    cache cleared
    rebooted
    i m still getting an error message
    oh and i cant write a ticket, because i cant login.

    and i will not reinstall the OS like last time.........
     
  16. Elesmira

    Elesmira User

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    can you make your site to work? finally? i have 4 people that cannot log right now because of it, updated 4game deleted cache tried other browsers restarted and NOTHING works. I myself somehow managed to log but now the site is not working for me as well. DO something.
     
  17. CM Amarantha

    CM Amarantha Innova Group

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    Please attach screenshots of your login issues to your messages.

    UPD:
    Our engineers are already aware of the existing problem, butyou are still welcome to upload your screenshots for us to have a clear understanding what problem each of you is experiencing.
     
    Last edited: Jun 30, 2015
  18. Elesmira

    Elesmira User

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  19. fapandgame

    fapandgame User

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    Here is what most players are experiencing when they say they cannot log in... For the most part it's either what the screenshot below shows happens, or the 'Play' button and the Log In details page at the upper right corner does not load, it just goes on an endless "loading" loop... Or it just spams the message "Error while loading page" and you need to update...

    [​IMG]
     
    Last edited: Jun 30, 2015
  20. CM Amarantha

    CM Amarantha Innova Group

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    Please check it now.
     
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