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I can't launch game

Discussion in 'Archive' started by Maetharanel, Jul 6, 2015.

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  1. Maetharanel

    Maetharanel User

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    Well, still the same problem.
    By clicking "Play" the Frost icon appears, after that a loading screen (the one with the kamael) appears but vanishes after 1 sec.

    I reinstalled the game, deactivated my av and checked with the 4gamecheck app. When i check unwanted files, it finds one error ->
    "system/frostUpdater.dll" which i delete. When i click "Play" the same as above happens, but the "system/frostUpdater.dll" file is there again. Stubborn one, eh. So again, any ideas?
     
  2. casillias

    casillias Technical specialist Innova Group

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    Please copy-paste log from Process diagnostic
     
  3. Maetharanel

    Maetharanel User

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    check4game version=2.0.2
    CPU: AMD Athlon(tm) XP 2800+
    VIDEO: NVIDIA GeForce 7600 GT / 6.14.13.0783 / 20130131
    DeviceName: DISPLAY1OS(32) Microsoft Windows NT 5.1.2600 Service Pack 3
    .NET 2.0.50727.3655 / MEMORY: 1535 MBytes
    report Date: 06.07.2015 12:47:49 +02:00 GMT
    files.cinn file info => Size=655890 bytes
    LastModified=Mon, 22 Jun 2015 14:40:36 GMT
    Hash=64-3E-25-35-54-36-B3-2C-6E-80-A8-04-8E-BB-C6-66
    game: lineage2eu, env: eu-l2_live, current folder =>
    D:\Games\LineageII EU

    WinSock2 NameSpace_Catalog
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll
    %SystemRoot%\System32\mswsock.dll
    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll
    %SystemRoot%\system32\rsvpsp.dll
    Process list
    svchost.exe : Generic Host Process for Win32 Services,Microsoft® Windows® Operating System
    PhotoshopElementsFileAgent.exe : C:\Programme\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
    nTuneCmd.exe : NVIDIA nTune Command,NVIDIA nTune
    4game-tray.exe : 4game tray,4game
    RunDLL32.exe : Eine DLL-Datei als Anwendung ausführen,Betriebssystem Microsoft® Windows®
    wmiprvse.exe : WMI,Microsoft® Windows® Operating System
    nvsvc32.exe : NVIDIA Driver Helper Service, Version 307.83
    svchost.exe : Generic Host Process for Win32 Services,Microsoft® Windows® Operating System
    Explorer.EXE : Windows Explorer,Betriebssystem Microsoft® Windows®
    winlogon.exe : \??\C:\WINDOWS\system32\winlogon.exe
    lsass.exe : LSA Shell (Export Version),Microsoft® Windows® Operating System
    wscntfy.exe : Windows Security Center Notification App,Microsoft® Windows® Operating System
    alg.exe : Application Layer Gateway Service,Microsoft® Windows® Operating System
    veohwebplayer.exe : Veoh Web Player Beta
    services.exe : Anwendung für Dienste und Controller,Betriebssystem Microsoft® Windows®
    NCUpdateHelper.exe : NCUpdateHelper Module,NCUpdateHelper
    4game-service.exe : 4game client service,4game
    ctfmon.exe : CTF Loader,Microsoft® Windows® Operating System
    nTuneService.exe : NVIDIA Performance Service,NVIDIA nTune
    csrss.exe : \??\C:\WINDOWS\system32\csrss.exe
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    firefox.exe : Firefox
    SOUNDMAN.EXE : Realtek Sound Manager
    smss.exe : Windows NT-Sitzungs-Manager,Betriebssystem Microsoft® Windows®
    4game-launcher.exe : 4game application launcher
    Modules list
    NOTEPAD.EXE:5.1.2600.5512:Editor:Microsoft Corporation
    C:\WINDOWS\system32\notepad.exe
    ntdll.dll:5.1.2600.6055:DLL für NT-Layer:Microsoft Corporation
    C:\WINDOWS\system32\ntdll.dll
    kernel32:5.1.2600.6532:Client-DLL für Windows NT-Basis-API:Microsoft Corporation
    C:\WINDOWS\system32\kernel32.dll
    comdlg32.dll:6.00.2900.5512:DLL für gemeinsame Dialoge:Microsoft Corporation
    C:\WINDOWS\system32\comdlg32.dll
    advapi32.dll:5.1.2600.5755:Erweitertes Windows 32 Base-API:Microsoft Corporation
    C:\WINDOWS\system32\ADVAPI32.dll
    rpcrt4.dll:5.1.2600.6477:Remote Procedure Call Runtime:Microsoft Corporation
    C:\WINDOWS\system32\RPCRT4.dll
    security.dll:5.1.2600.5834:Security Support Provider Interface:Microsoft Corporation
    C:\WINDOWS\system32\Secur32.dll
    comctl32.DLL:6.00.2900.6028:User Experience Controls Library:Microsoft Corporation
    C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll
    msvcrt.dll:7.0.2600.5512:Windows NT CRT DLL:Microsoft Corporation
    C:\WINDOWS\system32\msvcrt.dll
    gdi32:5.1.2600.6460:GDI Client DLL:Microsoft Corporation
    C:\WINDOWS\system32\GDI32.dll
    user32:5.1.2600.5512:Client-DLL für Windows XP USER-API:Microsoft Corporation
    C:\WINDOWS\system32\USER32.dll
    SHLWAPI.DLL:6.00.2900.5912:Shell Light-weight Utility Library:Microsoft Corporation
    C:\WINDOWS\system32\SHLWAPI.dll
    SHELL32.DLL:6.00.2900.6242:Allgemeine Windows-Shell-DLL:Microsoft Corporation
    C:\WINDOWS\system32\SHELL32.dll
    winspool.drv:5.1.2600.5512:Windows-Spoolertreiber:Microsoft Corporation
    C:\WINDOWS\system32\WINSPOOL.DRV
    Shim Engine DLL (IAT):5.1.2600.5512:Shim Engine DLL:Microsoft Corporation
    C:\WINDOWS\system32\ShimEng.dll
    :5.1.2600.5512:Windows Compatibility DLL:Microsoft Corporation
    C:\WINDOWS\AppPatch\AcGenral.DLL
    WINMM.DLL:5.1.2600.6160:MCI API-DLL:Microsoft Corporation
    C:\WINDOWS\system32\WINMM.dll
    OLE32.DLL:5.1.2600.6435:Microsoft OLE für Windows:Microsoft Corporation
    C:\WINDOWS\system32\ole32.dll
    OLEAUT32.DLL:5.1.2600.6341:Microsoft Corporation
    C:\WINDOWS\system32\OLEAUT32.dll
    msfltr32.acm:5.1.2600.5512:Microsoft ACM-Audiofilter:Microsoft Corporation
    C:\WINDOWS\system32\MSACM32.dll
    VERSION.DLL:5.1.2600.5512:Version Checking and File Installation Libraries:Microsoft Corporation
    C:\WINDOWS\system32\VERSION.dll
    userenv.dll:5.1.2600.5512:Userenv:Microsoft Corporation
    C:\WINDOWS\system32\USERENV.dll
    UxTheme.dll:6.00.2900.5512:Microsoft UxTheme-Bibliothek:Microsoft Corporation
    C:\WINDOWS\system32\UxTheme.dll
    imm32:5.1.2600.5512:Windows XP IMM32 API Client DLL:Microsoft Corporation
    C:\WINDOWS\system32\IMM32.DLL
    MSCTF.DLL:5.1.2600.5512:MSCTF-Server-DLL:Microsoft Corporation
    C:\WINDOWS\system32\MSCTF.dll
    MSCTFIME.IME:5.1.2600.5512:Microsoft Text Frame Work Service IME:Microsoft Corporation
    C:\WINDOWS\system32\msctfime.ime

    Services list
    4game-service : 4game-service
    AdobeActiveFileMonitor5.0 : Adobe Active File Monitor V5
    ALG : Gatewaydienst auf Anwendungsebene
    nTuneService : Performance Service
    NVSvc : NVIDIA Driver Helper Service
    RpcSs : Remoteprozeduraufruf (RPC)
     
    Last edited by a moderator: Jul 7, 2015
  4. casillias

    casillias Technical specialist Innova Group

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    I truly regret to say BUT Windows XP is already no longer supported by NCSoft and nobody can give you 100% that Lineage will work properly... and if it will work, how long it will nobody knows
     
  5. Maetharanel

    Maetharanel User

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    When i play LII with NCWest it works just fine. Because of that i think the problem is something Innova-specific,i.e. frost/launcher.
     
  6. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    As with all unsupported Operating Systems, there is a chance they will work without any issues.

    When a Developer no longer wishes to Support an Operating System this means that you run the risk of not being able to play it at all. Our only advice can be to upgrade your Operating System to one that is supported by the Developers to avoid issues with running the game.

    Regards.
     
  7. casillias

    casillias Technical specialist Innova Group

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    Out of date topic.
    Archived
     
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