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Discussion in 'Questions and Info' started by Okinta, Aug 14, 2015.

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  1. Okinta

    Okinta User

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    Hello Admin?


    i just logged on my toon and i find out its frozen? why?

    what did i do?


    help please?
     
  2. Seivlas

    Seivlas User

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    Eventually Anxxi was maybe right :eek:

    Frozen like your char is gray and you cannot log it in ? In this case it means that the ban hammer hit your char
     
  3. Okinta

    Okinta User

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    but why? i dint do anything wrong?
     
  4. Seivlas

    Seivlas User

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    I don't know, but the rules say that every ban case will not be discussed on forum, so if you have some issues with this kind of things, write a message to support.
     
  5. procc

    procc User

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  6. Anxxonymous

    Anxxonymous User

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    If I was right , it's not a surprise since you got reported many time I guess !
     
  7. Okinta

    Okinta User

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    i writed a ticket, i dint do anything wrong beside's that i just orderd a brooch 45,99 euro
    if they gonna keep it frozen i want my 45,99 euro back or ill start up a lawsuit simple.
     
  8. SnoWyz

    SnoWyz User

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    Open a ticket, ask for defrozen and ask why.
     
  9. Robby

    Robby User

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    Civilized persons usually make ticket to support Use this link : https://support.4game.com/, this is not private server who is ran by 18 years old pimpled kid, that lives in moms basement and solves everything by looking at whining 100 people at forum.

    But seriously stop making idiotic threads
     
  10. Okinta

    Okinta User

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    thanks for the help guys !

    i made a ticket they are not responding.......
     
    Last edited by a moderator: Sep 10, 2015
  11. ocio19

    ocio19 User

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    u think that they will respond in 1 hour? XDDD
     
  12. NeoTiger

    NeoTiger Moderator

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    I'm closing the thread, ban discussion has to be dealt via support.

    It takes 10 working days to receive answer from support. You might get a reply earlier depending of the situation.

    By the way, support staff doesn't work on friday evening and week-end.
     
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