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Discussion in 'Archive' started by Beethoven, Nov 15, 2015.

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  1. Beethoven

    Beethoven User

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    when I go to start playing the computer crashes in my image of Frost loadin screen. any help pls
    [​IMG]

    [​IMG]
     
  2. casillias

    casillias Technical specialist Innova Group

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    What you mean crashes?
     
  3. Beethoven

    Beethoven User

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    in the middle of my screen start the blue loading logo after the blue loading logo appears the back.BMP after that my computer freeze. and i dont know what to do. bytheway i'm playing in official without a problem. is there anything to do?
     
  4. casillias

    casillias Technical specialist Innova Group

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    In official? And what is this server you think?
    Win+R and type there winver make screen and paste here
     
  5. Beethoven

    Beethoven User

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    Windows 10 Pro Check My First Screenshot.
     
  6. casillias

    casillias Technical specialist Innova Group

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    Try running l2.exe directly from System folder and what it says screen here
     
  7. Beethoven

    Beethoven User

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    [​IMG]
    says that the program does not designed for windows or there is an error.
     
    Last edited: Nov 17, 2015
  8. casillias

    casillias Technical specialist Innova Group

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    LAst updates made in the system? ANY! Including video update, incorrect windows updates etc. literally anything changed?
     
  9. Beethoven

    Beethoven User

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    no nothing 15.11.15 i install the game for first time!!! nothing change. as an expirament i delete system and frost folder from tha game folder... i delete also tha log file inside temp folder. and i start the game without the folders my computer crash again... so i dont know the source of the problem? Mozilla? something else?
     
    Last edited: Nov 17, 2015
  10. casillias

    casillias Technical specialist Innova Group

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    Nope, seems like it is something with Windows, our support team is gonna examin this problem tomorrow(cause it is already late today) thoroughly and I will give you an answer
    We sincerely apologize for such inconvenience
     
  11. Beethoven

    Beethoven User

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    anyway i reinstall everithing tonight!!!! :) thanks
     
  12. casillias

    casillias Technical specialist Innova Group

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    Out of date topic.
    Archived
     
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