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L2Store bugg

Discussion in 'Game Bugs' started by mikeokslonger, Mar 12, 2012.

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  1. mikeokslonger

    mikeokslonger User

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    hello,

    i have a problem with l2store, i can browse through items just fine. although when i choose a particular item the whole menu disappears and i cant do anything and the l2store main window only appears again when i go to loginscreen. i found these two articles with the same issue but they have not been solved.

    in addition to this, all links i can find to innovas support (starting with support.4game.com) are broken. i'd love some help with this as i want to use the funds on my account.

    kind regards
    eric

    https://forum.4game.com/showthread.php?t=7949

    https://forum.4game.com/showthread.php?t=6751
     
  2. Kall

    Kall User

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    hi,
    support site is working properly. https://support.4game.com/

    what is your country localization?
    ps. can you past your windowsinfo from system here? and also screen resolution (ingame).
     
  3. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    this link support is working.

    regards.
     
  4. mikeokslonger

    mikeokslonger User

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    thanks for the quick replies,

    i am located in sweden, and neither of those links are working for me...

    [​IMG]

    here is my windowsinfo.ini


    [loginserverselect]
    posx=0
    posy=159
    width=944
    height=603

    [duelmanager]
    width=177
    height=46
    posx=767
    posy=478

    [statuswnd]
    width=179
    height=79
    posx=348
    posy=645

    [targetstatuswnd]
    width=176
    height=46
    posx=387
    posy=0

    [olympiadplayer2wnd]
    width=245
    height=44
    posx=0
    posy=479

    [olympiadplayer1wnd]
    width=245
    height=44
    posx=0
    posy=0

    [sceneclipviewfullscreen]
    posx=0
    posy=0
    width=1928
    height=1026

    [noticewnd]
    posx=884
    posy=634
    width=59
    height=39

    [playerskillgauge]
    posx=842
    posy=766
    width=236
    height=52

    [partywnd]
    width=177
    height=368
    posx=0
    posy=356

    [summonedstatuswnd]
    width=177
    height=198
    posx=0
    posy=155

    [login]
    posx=72
    posy=496
    width=800
    height=189

    [charactercreatemenuwnd]
    posx=0
    posy=0
    width=1920
    height=1018

    [loginloading]
    posx=72
    posy=496
    width=800
    height=189

    [tooltipwnd]
    posx=0
    posy=0
    width=550
    height=400

    [mainmenu]
    posx=778
    posy=911
    width=166
    height=91

    [lobbymenuwnd]
    posx=0
    posy=0
    width=944
    height=543

    [loginsystemmessagewnd]
    posx=0
    posy=0
    width=931
    height=85

    [loginmenu]
    posx=0
    posy=521
    width=944
    height=480

    [1]
    posx=344
    posy=447

    [2]
    posx=347
    posy=1002

    [4]
    posx=384
    posy=180

    [shortcutassignwnd]
    posx=80
    posy=212

    [shortcutwndvertical]
    posx=898
    posy=287

    [shortcutwndvertical_1]
    posx=852
    posy=287

    [shortcutwndvertical_2]
    posx=806
    posy=287

    [shortcutwndvertical_3]
    posx=760
    posy=287

    [shortcutwndhorizontal]
    posx=348
    posy=864

    [shortcutwndjoypad]
    posx=384
    posy=920

    [shortcutwndjoypadexpand]
    posx=254
    posy=920

    [refinerywnd]
    posx=339
    posy=372

    [inventorywnd]
    posx=452
    posy=253

    [unrefinerywnd]
    posx=339
    posy=372

    [multisellwnd]
    posx=7
    posy=221

    [itemattributechangewnd]
    posx=20
    posy=264

    [optionwnd]
    posx=185
    posy=284

    [minimapwnd]
    posx=8
    posy=289

    [magicskilldrawerwnd]
    posx=-126
    posy=798

    [questtreedrawerwnd]
    posx=2015
    posy=271

    [questalarmwnd]
    posx=566
    posy=196

    [teleportbookmarkwnd]
    posx=240
    posy=354

    [abnormalstatuswnd]
    posx=176
    posy=0

    [summonedwnd]
    posx=281
    posy=255

    [petwnd]
    posx=585
    posy=273

    [br_presentbuyingwnd]
    posx=854
    posy=0

    [partywndcompact]
    posx=0
    posy=356

    [olympiadbuff2wnd]
    posx=232
    posy=152

    [olympiadbuff1wnd]
    posx=232
    posy=0

    [sellingagencywnd]
    posx=77
    posy=207

    [productinventorywnd]
    posx=53
    posy=246

    [premiumitemgetwnd]
    posx=293
    posy=323

    [tutorialviewerwnd]
    posx=1591
    posy=197

    [tokentradewnd]
    posx=577
    posy=312

    [siegeinfownd]
    posx=200
    posy=150

    [macrolistwnd]
    posx=347
    posy=299

    [macroeditwnd]
    posx=923
    posy=312

    [br_cashshopwnd]
    posx=209
    posy=144

    [br_buyingwnd]
    posx=1552
    posy=206

    [blockenterwnd]
    posx=6178
    posy=196

    [skilllearnwnd]
    posx=320
    posy=178

    [skilltrainclantreewnd]
    posx=998
    posy=44

    [skilltraininfownd]
    posx=880
    posy=173

    [3]
    width=348
    height=187

    [petstatuswnd]
    width=179
    height=50
    posx=0
    posy=93

    [skilltrainlistwnd]
    posx=837
    posy=176

    [sceneclipview]
    posx=1517
    posy=355
    width=403
    height=307

    [multitimer]
    posx=745
    posy=100
    width=429
    height=58

    [macroinfownd]
    posx=834
    posy=426

    [hennalistwnd]
    posx=1630
    posy=327

    [questlistwnd]
    posx=659
    posy=347

    [campaigntopcontributorlistwnd]
    posx=802
    posy=305

    [logineula]
    posx=0
    posy=159
    width=944
    height=765

    [archiveviewwnd]
    posx=463
    posy=327
    width=829
    height=617

    [archivehotlinkwnd]
    posx=282
    posy=296
    width=512
    height=328

    [dominionwarinfownd]
    posx=41
    posy=187

    [herotowerwnd]
    posx=659
    posy=346

    [olympiadtargetwnd]
    posx=570
    posy=0

    [blockcurwnd]
    posx=733
    posy=279

    [boardwnd]
    posx=570
    posy=220

    [calculatorwnd]
    posx=854
    posy=405

    [cleftcurwnd]
    posx=674
    posy=276

    [cleftenterwnd]
    posx=670
    posy=284

    [fishviewportwnd]
    posx=300
    posy=100

    [flightteleportwnd]
    posx=8
    posy=289

    [gminventoryinspecotrwnd]
    posx=1466
    posy=242

    [gminventorywnd]
    posx=0
    posy=100

    [hennainfownd]
    posx=1639
    posy=327

    [killpointrankwnd]
    posx=682
    posy=307

    [magicskillguidewnd]
    posx=743
    posy=330

    [manorinfownd]
    posx=660
    posy=342

    [msviewerwnd]
    posx=1350
    posy=269

    [pvpdetailedwnd]
    posx=681
    posy=355

    [ssaownd]
    posx=41
    posy=38

    [ssqmainboard]
    posx=374
    posy=201

    [uniondetailwnd]
    posx=416
    posy=313

    [unionwnd]
    posx=197
    posy=287

    [zonequestsituationwnd]
    posx=722
    posy=326

    [olympiadarenalistwnd]
    posx=1307
    posy=421
    width=566
    height=380

    [gfxdialog]
    posx=0
    posy=0
    width=400
    height=300

    [alterskill]
    posx=1076
    posy=506
    width=215
    height=215

    [awakeviewwnd]
    posx=719
    posy=255
    width=482
    height=507

    [alterskilljump]
    posx=1076
    posy=506
    width=119
    height=119


    regards
    eric
     
  5. Kall

    Kall User

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    well, you have 2 record with position more than 1920*1018.
    the fastes way to check it delete windowsinfo.ini and use fix option.

    ps.
    please open cmd and type:
    ping support.4game.com
    tracert - support.4game.com
     
    Last edited by a moderator: Mar 12, 2012
  6. mikeokslonger

    mikeokslonger User

    Joined:
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    lovely! this worked perfectly. everyone - the quoted text solved it for me.

    i still have no idea why i am unable to access the support-site but for now i don't care haha. thanks for the help.

    edit: i can ping the site. so i'm really confused why i can't access it through chrome. but as i said, it doesn't matter now that the problem is solved anyway.

    kind regards
    eric

     
    Last edited by a moderator: Mar 12, 2012
  7. zzZzz

    zzZzz User

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    16.01.12
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    change your dns
     
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