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Need serious help. Constant disconects

Discussion in 'Archive' started by LCris, Dec 22, 2015.

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  1. LCris

    LCris User

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    Around 1 minute after log in, I get directly disconected from the server with the typical message of "You`ve been disconected from the server" . Could someone help me? I`ve tried disconecting my anti-virus and It`s not working. I`ve even downloaded version for Windows.
     
  2. casillias

    casillias Technical specialist Innova Group

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  3. LCris

    LCris User

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    It does not work, It`s still falling
     
  4. casillias

    casillias Technical specialist Innova Group

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    do network diagnostics and paste log here
     
  5. LCris

    LCris User

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    check4game version=2.0.5 beta6, uptime=11:30:44
    CPU: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz
    VIDEO: NVIDIA GeForce GT 640 / 10.18.13.5891 / 20151105
    DeviceName: DISPLAY1, BPP: 32, P:True, 1440x900
    OS(32) Microsoft Windows NT 6.1.7601 Service Pack 1
    OS Name: Windows 7 Professional
    .NET 2.0.50727.5485 / MEMORY: 3061 MBytes
    report Date: 22.12.2015 20:47:19 +01:00 GMT
    game: , env: unknown, current folder =>
    C:\L2 EU Classic\LineageII Classic EU

    Download the LSP list
    http://www.check4game.com/proc/lsp.txt => OK
    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll
    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll
    Download the list of incompatible processes
    http://www.check4game.com/proc/proc.txt => OK
    Process list
    chrome.exe : Google Chrome
    services.exe : Aplicación de servicios y controlador,Sistema operativo Microsoft® Windows®
    wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System
    SearchIndexer.exe : Indizador de Microsoft Windows Search,Windows® Search
    TrustedInstaller.exe : Instalador de módulos de Windows,Sistema operativo Microsoft® Windows®
    armsvc.exe : Adobe Acrobat Update Service
    svchost.exe : Proceso host para los servicios de Windows,Sistema operativo Microsoft® Windows®
    ProductUpdater.exe : ProductUpdater
    Dwm.exe : Administrador de ventanas del escritorio,Sistema operativo Microsoft® Windows®
    winlogon.exe : Aplicación de inicio de sesión de Windows,Sistema operativo Microsoft® Windows®
    svchost.exe : Proceso host para los servicios de Windows,Sistema operativo Microsoft® Windows®
    NvBackend.exe : NVIDIA Update Backend,NVIDIA Update
    bdagent.exe : Bitdefender Agent,Bitdefender 2015
    nvSCPAPISvr.exe : Stereo Vision Control Panel API Server
    4game-launcher.exe : 4game application launcher
    4game-tray.exe : 4game tray,4game
    csrss.exe : Proceso en tiempo de ejecución del cliente-servidor,Sistema operativo Microsoft® Windows®
    nvvsvc.exe : NVIDIA Driver Helper Service, Version 358.91
    lsm.exe : Servicio de administrador de sesión local,Sistema operativo Microsoft® Windows®
    vsserv.exe : Bitdefender Security Service,Bitdefender 2015
    check4game205b6.exe : check4game,check and diagnostic utility for 4game's games
    nvxdsync.exe : NVIDIA User Experience Driver Component
    lsass.exe : Local Security Authority Process,Microsoft® Windows® Operating System
    wmpnetwk.exe : Servicio de uso compartido de red del Reproductor de Windows Media,Sistema operativo Microsoft® Windows®
    4game-service.exe : 4game client service,4game
    wininit.exe : Aplicación de inicio de Windows,Sistema operativo Microsoft® Windows®
    smss.exe : Administrador de sesión de Windows,Sistema operativo Microsoft® Windows®
    GWX.exe : GWX,Sistema operativo Microsoft® Windows®
    Explorer.EXE : Explorador de Windows,Sistema operativo Microsoft® Windows®
    updatesrv.exe : Bitdefender Update Service,Bitdefender 2015
    spoolsv.exe : Aplicación de subsistema de cola,Sistema operativo Microsoft® Windows®
    taskhost.exe : Proceso de host para tareas de Windows,Sistema operativo Microsoft® Windows®
    bdwtxag.exe : Bitdefender Wallet Agent,Bitdefender 2015
    Modules list
    NOTEPAD.EXE.MUI:6.1.7600.16385:Bloc de notas:Microsoft Corporation
    C:\Windows\System32\notepad.exe
    ntdll.dll.mui:6.1.7600.16385:DLL del nivel de Windows NT:Microsoft Corporation
    C:\Windows\SYSTEM32\ntdll.dll
    kernel32:6.1.7601.18015:Archivo DLL de cliente API BASE de Windows NT:Microsoft Corporation
    C:\Windows\system32\kernel32.dll
    Kernelbase:6.1.7601.18015:Archivo DLL de cliente API BASE de Windows NT:Microsoft Corporation
    C:\Windows\system32\KERNELBASE.dll
    AVCUF32.DLL:13:BitDefender Active Virus Control Usermode Filtering Library:BitDefender S.R.L. Bucharest, ROMANIA
    C:\Program Files\Bitdefender\Bitdefender 2015\Active Virus Control\Avc3_00331_006\avcuf32.dll
    advapi32.dll.mui:6.1.7601.18869:API base de Windows 32 avanzado:Microsoft Corporation
    C:\Windows\system32\ADVAPI32.dll
    msvcrt.dll:7.0.7601.17744:Windows NT CRT DLL:Microsoft Corporation
    C:\Windows\system32\msvcrt.dll
    sechost.dll.mui:6.1.7600.16385:Host for SCM/SDDL/LSA Lookup APIs:Microsoft Corporation
    C:\Windows\SYSTEM32\sechost.dll
    rpcrt4.dll.mui:6.1.7600.16385:Tiempo de ejecución de llamada a procedimiento remoto:Microsoft Corporation
    C:\Windows\system32\RPCRT4.dll
    gdi32:6.1.7601.18898:GDI Client DLL:Microsoft Corporation
    C:\Windows\system32\GDI32.dll
    user32:6.1.7601.17514:Archivo DLL de cliente API USER de Windows multiusuario:Microsoft Corporation
    C:\Windows\system32\USER32.dll
    LanguagePack:6.1.7601.18985:Language Pack:Microsoft Corporation
    C:\Windows\system32\LPK.dll
    Uniscribe:1.0626.7601.19054:Uniscribe Unicode script processor:Microsoft Corporation
    C:\Windows\system32\USP10.dll
    comdlg32.dll.mui:6.1.7600.16385:Archivo DLL de diálogos comunes:Microsoft Corporation
    C:\Windows\system32\COMDLG32.dll
    SHLWAPI.DLL.MUI:6.1.7600.16385:Biblioteca de utilidades de Shell:Microsoft Corporation
    C:\Windows\system32\SHLWAPI.dll
    comctl32.DLL.MUI:6.1.7600.16385:Biblioteca de controles de la experiencia del usuario:Microsoft Corporation
    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\COMCTL32.dll
    SHELL32.DLL.MUI:6.1.7601.17514:Archivo DLL común del shell de Windows:Microsoft Corporation
    C:\Windows\system32\SHELL32.dll
    winspool.drv.mui:6.1.7600.16385:Controlador de administración de colas para Windows:Microsoft Corporation
    C:\Windows\System32\WINSPOOL.DRV
    OLE32.DLL.MUI:6.1.7600.16385:Microsoft OLE para Windows:Microsoft Corporation
    C:\Windows\system32\ole32.dll
    OLEAUT32.DLL:6.1.7601.18679:Microsoft Corporation
    C:\Windows\system32\OLEAUT32.dll
    VERSION.DLL:6.1.7600.16385:Version Checking and File Installation Libraries:Microsoft Corporation
    C:\Windows\System32\VERSION.dll
    imm32:6.1.7601.17514:Multi-User Windows IMM32 API Client DLL:Microsoft Corporation
    C:\Windows\system32\IMM32.DLL
    MSCTF.DLL.MUI:6.1.7600.16385:Archivo DLL del servidor MSCTF:Microsoft Corporation
    C:\Windows\system32\MSCTF.dll
    cryptbase.dll:6.1.7601.19045:Base cryptographic API DLL:Microsoft Corporation
    C:\Windows\System32\CRYPTBASE.dll
    UxTheme.dll.mui:6.1.7600.16385:Biblioteca UxTheme de Microsoft:Microsoft Corporation
    C:\Windows\system32\uxtheme.dll
    dwmapi.dll.mui:6.1.7600.16385:API del Administrador de ventanas de escritorio de Microsoft:Microsoft Corporation
    C:\Windows\System32\dwmapi.dll

    Services list
    AdobeARMservice : Adobe Acrobat Update Service
    DiagTrack : Diagnostics Tracking Service
    gpsvc : Cliente de directiva de grupo
    nvsvc : NVIDIA Display Driver Service
    Spooler : Cola de impresión
    Stereo Service : NVIDIA Stereoscopic 3D Driver Service
    StiSvc : Adquisición de imágenes de Windows (WIA)
    TrustedInstaller : Instalador de módulos de Windows
    UPDATESRV : Bitdefender Desktop Update Service
    VSSERV : Bitdefender Virus Shield
    WMPNetworkSvc : Servicio de uso compartido de red del Reproductor de Windows Media
    WSearch : Windows Search
    4game-service : 4game-service
     
    Last edited by a moderator: Dec 31, 2015
  6. casillias

    casillias Technical specialist Innova Group

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    please)
     
  7. LCris

    LCris User

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    Hey, I`ve found what is it. It`s Frost security that disconects me from the server. What can i do so?
    Dec 22, 2015
    I cant click on "Net diagnostic"
     
  8. casillias

    casillias Technical specialist Innova Group

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    Okay... You need to set your Bitdefender to be friends with Frost and all the game files))
    Simply add all .exe and .bin files to exclusion list... not exactly sure where it is... and game folder as a whole also to exclusions
     
  9. LCris

    LCris User

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    Ty so much , I`ll try it and I`ll tell you so
     
  10. casillias

    casillias Technical specialist Innova Group

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  11. LCris

    LCris User

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    I`m doing Net Diagnostic cause it still failing. I`ll post results

    check4game version=2.0.5 beta6, uptime=12:17:27
    CPU: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz
    VIDEO: NVIDIA GeForce GT 640 / 10.18.13.5891 / 20151105
    DeviceName: DISPLAY1, BPP: 32, P:True, 1440x900
    OS(32) Microsoft Windows NT 6.1.7601 Service Pack 1
    OS Name: Windows 7 Professional
    .NET 2.0.50727.5485 / MEMORY: 3061 MBytes
    report Date: 22.12.2015 21:34:02 +01:00 GMT
    files.cinn file info => Size=735170 bytes
    LastModified=Tue, 22 Dec 2015 06:51:04 GMT
    Hash=0C-A1-5A-BF-BB-7E-1E-B8-18-DD-44-EB-E2-C9-EC-D2
    game: lineage2classiceu, env: cleu_live, current folder =>
    C:\Games\LineageII Classic EU
    Checking geo.l2.eu:2106 (Login server) (194 байт) => OK
    Checking http://trace.inn.eu
    Дата и время: 23/12/2015 0:34
    Местоположение: France, ,
    traceroute 46.136.227.201
    HOST: trace1-lc Loss% Snt Last Avg Best Wrst StDev
    1. 10.64.64.1 70.0% 10 0.7 0.7 0.7 0.7 0.0
    2. 109.105.152.33 0.0% 10 1.1 3.7 1.0 22.8 6.8
    3. te0-6-0-31.rcr21.lux01.atlas.cogentco.com 0.0% 10 1.6 3.6 1.4 10.5 3.2
    4. be2376.ccr41.fra03.atlas.cogentco.com 0.0% 10 5.8 6.2 5.6 8.9 1.0
    5. be2184.agr21.fra03.atlas.cogentco.com 0.0% 10 10.8 14.8 5.6 42.5 14.6
    6. cw.fra03.atlas.cogentco.com 0.0% 10 9.4 20.5 9.4 54.5 18.1
    7. ae7-xcr2.fra.cw.net 0.0% 10 32.6 32.6 32.1 33.1 0.4
    8. ae1-xcr2.prp.cw.net 0.0% 10 16.3 17.0 13.1 44.8 9.8
    9. bet363-gw1.hex.cw.net 0.0% 10 31.8 38.3 31.8 65.9 13.6
    10. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    12. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    13. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    14. 46.136.227.201 0.0% 10 50.5 60.9 50.1 79.6 13.6

    Checking trace to geo.l2.eu (tracert.exe)
    1 2 ms 1 ms 1 ms 192.168.0.1
    2 9 ms 10 ms 8 ms 10.76.213.129
    3 * 14 ms 14 ms 10.127.101.45
    4 * * 12 ms 10.127.101.46
    5 * * * Tiempo de espera agotado para esta solicitud.
    6 21 ms 20 ms 19 ms 195.10.44.1
    7 45 ms 45 ms 45 ms ae7-xcr2.prp.cw.net [195.2.31.245]
    8 45 ms 46 ms 44 ms ae4-ucr1.pld.cw.net [195.2.21.210]
    9 52 ms 53 ms 79 ms ae5-xcr1.bru.cw.net [195.2.25.157]
    10 54 ms 52 ms 54 ms ae0-xcr1.brx.cw.net [195.2.28.134]
    11 61 ms 64 ms 63 ms bics-gw.brx.cw.net [62.208.33.74]
    12 57 ms 55 ms 53 ms lxb-btbg-ups1-link.telindustelecom.lu [31.204.88.129]
    13 48 ms 49 ms 51 ms static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    14 50 ms * * 109.105.152.35
    15 51 ms 51 ms 53 ms 109.105.156.10
    Computing statistics for 286 seconds...
    Checking trace to 109.105.156.11 (pathping.exe)
    0 USUARIO-PC [192.168.0.156]
    1 192.168.0.1
    2 10.76.213.129
    3 * 10.127.101.45
    4 10.127.101.46
    5 * * *
    0 USUARIO-PC [192.168.0.156]
    1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
    2 9ms 0/ 100 = 0% 0/ 100 = 0% 10.76.213.129
    3 14ms 0/ 100 = 0% 0/ 100 = 0% 10.127.101.45
    4 14ms 0/ 100 = 0% 0/ 100 = 0% 10.127.101.46
    Checking trace to 109.105.156.11 (tracert.exe)
    1 1 ms 1 ms 1 ms 192.168.0.1
    2 9 ms 10 ms 8 ms 10.76.213.129
    3 16 ms 14 ms 21 ms 10.127.101.45
    4 * * 14 ms 10.127.101.46
    5 * * * Tiempo de espera agotado para esta solicitud.
    6 22 ms 23 ms 20 ms 195.10.44.1
    7 47 ms 46 ms 46 ms ae7-xcr2.prp.cw.net [195.2.31.245]
    8 46 ms 47 ms 45 ms ae4-ucr1.pld.cw.net [195.2.21.210]
    9 54 ms 54 ms 53 ms ae5-xcr1.bru.cw.net [195.2.25.157]
    10 54 ms 53 ms 56 ms ae0-xcr1.brx.cw.net [195.2.28.134]
    11 63 ms 62 ms 61 ms bics-gw.brx.cw.net [62.208.33.74]
    12 56 ms 53 ms 54 ms lxb-btbg-ups1-link.telindustelecom.lu [31.204.88.129]
    13 50 ms 55 ms 50 ms static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    14 52 ms * * 109.105.152.35
    15 52 ms 51 ms 51 ms 109.105.156.11
    Checking trace to frostsecurity.net (tracert.exe)
    1 2 ms 1 ms 1 ms 192.168.0.1
    2 7 ms 7 ms 7 ms 10.76.213.129
    3 * 13 ms 13 ms 10.127.101.45
    4 15 ms 14 ms 19 ms 10.127.101.46
    5 * * * Tiempo de espera agotado para esta solicitud.
    6 20 ms 19 ms 19 ms 195.10.44.1
    7 44 ms 45 ms 44 ms ae7-xcr2.prp.cw.net [195.2.31.245]
    8 46 ms 44 ms 46 ms ae4-ucr1.pld.cw.net [195.2.21.210]
    9 52 ms 52 ms 51 ms ae5-xcr1.bru.cw.net [195.2.25.157]
    10 52 ms 51 ms 52 ms ae0-xcr1.brx.cw.net [195.2.28.134]
    11 65 ms 61 ms 62 ms bics-gw.brx.cw.net [62.208.33.74]
    12 54 ms 57 ms 55 ms lxb-btbg-ups1-link.telindustelecom.lu [31.204.88.129]
    13 50 ms 52 ms 51 ms static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    14 57 ms 57 ms 59 ms 109.105.154.3
    Checking trace to cdn.inn.eu (tracert.exe)
    1 1 ms 1 ms 2 ms 192.168.0.1
    2 10 ms 8 ms 8 ms 10.76.213.129
    3 13 ms 15 ms 13 ms 10.127.101.45
    4 * * 13 ms 10.127.101.46
    5 * 21 ms 21 ms 195.10.44.2
    6 19 ms 19 ms 19 ms 195.10.44.1
    7 45 ms 44 ms 45 ms ae7-xcr2.prp.cw.net [195.2.31.245]
    8 47 ms 45 ms 43 ms ae4-ucr1.pld.cw.net [195.2.21.210]
    9 52 ms 53 ms 51 ms ae5-xcr1.bru.cw.net [195.2.25.157]
    10 52 ms 51 ms 51 ms ae0-xcr1.brx.cw.net [195.2.28.134]
    11 62 ms 61 ms 60 ms bics-gw.brx.cw.net [62.208.33.74]
    12 54 ms 53 ms 55 ms lxb-btbg-ups1-link.telindustelecom.lu [31.204.88.129]
    13 49 ms 49 ms 51 ms static-31-204-88-150.telindustelecom.lu [31.204.88.150]
    14 61 ms 59 ms 61 ms 109.105.154.3
    Checking 109.105.156.11:7777 (Core) => OK
    Checking 109.105.156.11:17453 (Core) (179 байт) => OK
    Checking 109.105.156.21:7777 (PTS) => OK
    Checking 109.105.156.21:17453 (PTS) (219 байт) => OK
    Dec 23, 2015
    I`ll try that too
    Dec 23, 2015
    I`ve tried doing that with bitdefender and after i`ve uninstalled it but it`s still not working. Frost Protection disconnects me
     
    Last edited by a moderator: Dec 31, 2015
  12. LCris

    LCris User

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    Okey, I`ve just reinstalled all and now It`s working fairly
     
  13. casillias

    casillias Technical specialist Innova Group

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    Glad to hear
    Closed
     
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