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No code via SMS

Тема в разделе "Archive", создана пользователем CritzZ, 28 дек 2015.

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  1. CritzZ

    CritzZ User

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    Hello,

    When I press the Play button it asks me for a code that I am supposed to get via SMS but I have nothing on my mobile. Tried to resend it like 10 times and still nothing. Restarted my phone and still nothing.
    And there is no problem with my operator (at least none that I know of).
    Is there any other way to log in besides typing in that code?

    Thank you in advance.

    B Regards
     
  2. ВашаСовесть

    ВашаСовесть Innova Group

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  3. MrLerain

    MrLerain User

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    Just stepping in to say that I've got the exact same problem.
    I already wrote a ticket but have yet to receive a reply.

    I'd be happy with an email verification system instead, if this is too unreliable, but didn't see an option for that.
     
  4. rfiet

    rfiet User

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    same problem here wrote a ticket aswell

    would like a mail instead too
     
  5. pavelsmuch

    pavelsmuch User

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    Same me, and i cant play, i send support ticket and i solving with support Yuki-onna my problem, but he said send me screenshots, i send it and after this time he dont reply me and in OUR STAFF window i not see him. Is there only GMDoctor.
    Can you solving this? I pay for nothing now. Thank you.
     
  6. Пандорко

    Пандорко User

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    Same problem . WTF ?????
     
  7. CritzZ

    CritzZ User

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    And how come suddenly my own PC is off my trusted PCs list...
     
  8. Пандорко

    Пандорко User

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    +1

    Innova, HOW we supposted to play????
     
  9. rfiet

    rfiet User

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    So play time is over
     
  10. pavelsmuch

    pavelsmuch User

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    So nothing? For sure you cancel me acces to 4game pages? just 404 NOT FOUND. Other friends normally join to your page.
     
  11. ВашаСовесть

    ВашаСовесть Innova Group

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    what page you have a 404?
     
  12. Hartassen

    Hartassen User

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    I had this same problem before launch so I removed it completely.

    I was able to register my phone (by receiving sms) but when I actually needed a code to do something it wouldn't send. I had to contact support just to get rid of it.
     
  13. pavelsmuch

    pavelsmuch User

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  14. casillias

    casillias Technical specialist Innova Group

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    You can change notification from SMS to email, just delete the phone number you registered and will switch to email
    If you did not yet used your cell, then bottom to area for phone number there is a very small blue text "Use email"
     
  15. pavelsmuch

    pavelsmuch User

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    I dont know how is it in russian website, but in european isnt here any way to use email, im not blinded. And i cant remove phone, because when i click "remove phone number", window popup with text: Enter code what we send to you phone.
    Check my 3 screens, no email button, no chance to remove phone number witout getting sms code.
     

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  16. CritzZ

    CritzZ User

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    +1

    To remove phone verification I need the code FROM MY PHONE...
     
  17. casillias

    casillias Technical specialist Innova Group

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    And to remove phone you do not get SMS as well?
     
  18. CritzZ

    CritzZ User

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    Nope.
    I don't get any SMS from 4game.
     
  19. casillias

    casillias Technical specialist Innova Group

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    Ummm... Then so far the only way to write to support, I will try to find out what's the problem
     
  20. pavelsmuch

    pavelsmuch User

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    No i do not get any sms a trying to multiple times.
     
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