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"Your region is not supported" error - please read!

Discussion in 'Archive' started by CM Amarantha, Dec 30, 2015.

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  1. GM Amarantha

    GM Amarantha Innova Group

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    Dear players,

    We have received a number of complaints about "Your region is not supported" error from players who log in 4game website not from NA/SA region. It is obviously a technical issue which will be hopefully fixed tomorrow during the day.

    Please notice that this error does not mean that your account is blocked. It means that you cannot log in right now due to some technical issue which will be tracked down and fixed as soon as possible. We do not block accounts basing on the IP; the only restriction we imposed is that players from NA/SA region cannot purchase subscription and enter the game.

    For some reason system may define your current region in an incorrect way (which maybe influenced by your previous visits); this issue is being thoroughly investigated. The most positive ETA is tomorrow.

    Thank you for your patience!
     
    Nyweris, Lilacc, Asos1 and 2 others like this.
  2. Pazak

    Pazak Innova Group

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    Dear players,

    We have recently released a fix that should solve the problem for those of you who have logged in using NA/SA while actually living in EU.
     
    Maya Reinhartz likes this.
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