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Lineage 2 crash report

Discussion in 'Archive' started by Furukie, Jan 4, 2016.

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  1. Furukie

    Furukie User

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    Version: EP25_Global,BLS,V2110409,28
    BuildDate: Thu Dec 03 07:41:02 2015
    Time: 2016.1.4 01:51:30 [GTick=1,LGTicks=1]
    PosCode: 0:0:0
    ZoneName:
    OS: Windows 7(64) 6.1 (Build: 7601), Service Pack 1.0
    CPU: GenuineIntel Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz @ 3293 MHz
    RAM: 4095MB RAM
    CPUInfo: 4,4,4,0
    Video: AMD Radeon HD 6900 Series (9), Direct X is ver 4.9, rev 904
    VideoResources: 0 MB
    MAC: 00-FF-92-99-52-4A
    LANG: EUROPE
    IME: ???
    Error: Please enable Direct3D acceleration. You can do this by starting dxdiag and enabling Direct3D Acceleration in the Display 1/2 tab after installing DirectX 9.0C (or later) and the latest drivers for your graphics card.

    History:

    _______________

    My graphic card is up to date and I am running directX 11. Direct3D Acceleteration is enabled.
     
  2. casillias

    casillias Technical specialist Innova Group

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    It might be up to date, but drivers are not well installed or not installed at all
     
  3. Furukie

    Furukie User

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    I just updated to windows 10 and the latest drivers are installed still get the same error. Also im not sure if it matters but I am using 3 monitors
    Jan 4, 2016
    I also checked catalyst control center and it says my drivers are up to date.
     
  4. casillias

    casillias Technical specialist Innova Group

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    run dxwebsetup.exe from Redist folder, will it download something?
     
  5. Furukie

    Furukie User

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    Sorry, im not used to windows 10 at all since I just installed it how do I find that folder?
    Jan 4, 2016
    http://prntscr.com/9lxxyh

    this is how my dxdiag looks

    I will try reinstalling the game since I updated to windows 10
     
    Last edited by a moderator: Jan 26, 2016
  6. casillias

    casillias Technical specialist Innova Group

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    (your game folder)\Redist\directx9\dxwebsetup.exe
     
  7. Furukie

    Furukie User

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    It says a newer directx version is already installed when I run it
     
  8. casillias

    casillias Technical specialist Innova Group

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  9. Furukie

    Furukie User

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    Is there no way I can just use this on windows 10? Do I have to downgrade back to win7?
     
  10. casillias

    casillias Technical specialist Innova Group

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    Edited post) Downgrading is the last step if this won't help
     
  11. Furukie

    Furukie User

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  12. casillias

    casillias Technical specialist Innova Group

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    Did you clean drivers with DDU?

    Not as you, there were no drivers at all or bad videocard
     
  13. Furukie

    Furukie User

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    I cleaned drivers with DDU uninstalled everything restarted installed the drivers you sent me clean install restarted and still didn't work
     
  14. casillias

    casillias Technical specialist Innova Group

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  15. Furukie

    Furukie User

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    check4game version=2.0.5 beta7, uptime=00:35:48
    CPU: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
    VIDEO: AMD Radeon HD 6900 Series / 15.200.1062.1004 / 20150803
    VIDEO: Intel(R) HD Graphics 3000 / 9.17.10.4229 / 20150527
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    DeviceName: DISPLAY2, BPP: 32, P:False, 1920x1080
    DeviceName: DISPLAY3, BPP: 32, P:False, 1920x1080
    OS(64) Microsoft Windows NT 6.3.10586.17
    OS Name: Windows 10 Home
    .NET 2.0.50727.8670 / MEMORY: 16301 MBytes
    report Date: 04.01.2016 17:33:38 +01:00 GMT
    files.cinn file info => Size=735170 bytes
    LastModified=Tue, 22 Dec 2015 06:51:04 GMT
    Hash=0C-A1-5A-BF-BB-7E-1E-B8-18-DD-44-EB-E2-C9-EC-D2
    game: lineage2classiceu, env: cleu_live, current folder =>
    D:\Games\LineageII Classic EU

    Download the LSP list
    http://www.check4game.com/proc/lsp.txt => OK
    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll
    C:\Program Files (x86)\Bonjour\mdnsNSP.dll
    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll
    Download the list of incompatible processes
    http://www.check4game.com/proc/proc.txt => OK
    Process list
    chrome.exe : Google Chrome
    remoting_host.exe : Värdprocess,Chrome Remote Desktop
    svchost.exe : Värdprocess för Windows-tjänster,Operativsystemet Microsoft® Windows®
    DataExchangeHost.exe : Datautbytesvärd,Operativsystemet Microsoft® Windows®
    vmware-usbarbitrator.exe : VMware USB Arbitration Service,VMware Workstation
    ANIWConnService.exe : ANIWConnService
    rubyw.exe : Ruby interpreter (GUI) 1.9.3p448 [i386-mingw32],Ruby interpreter 1.9.3p448 [i386-mingw32]
    SMSvcHost.exe : SMSvcHost.exe,Microsoft® .NET Framework
    tv_x64.exe : TeamViewer 9,TeamViewer
    VMNETDHCP.EXE : VMware VMnet DHCP service,VMware Workstation
    svchost.exe : Värdprocess för Windows-tjänster,Operativsystemet Microsoft® Windows®
    microsoftedgecp.exe : Microsoft Edge Content Process,Microsoft Edge
    armsvc.exe : Adobe Acrobat Update Service
    SearchIndexer.exe : Indexerare för Microsoft Windows Search,Windows® Search
    igfxpers.exe : persistence Module,Intel(R) Common User Interface
    flux.exe : f.lux
    DisplayLinkManager.exe : DisplayLinkManager Application,DisplayLink Core Software v7.9.630.0
    WUDFHost.exe : Windows Driver Foundation - User-mode Driver Framework Host Process,Operativsystemet Microsoft® Windows®
    SkypeHost.exe : Microsoft Skype,Microsoft® Skype
    DisplayLinkUserAgent.exe : DisplayLinkUserAgent Application,DisplayLink Core Software v7.9.630.0
    TSVNCache.exe : TortoiseSVN status cache,TortoiseSVN
    MicrosoftEdge.exe : Microsoft Edge
    tv_w32.exe : TeamViewer 9,TeamViewer
    nlssrv32.exe : This service enables products that use the Nalpeiron Licensing System ,Nalpeiron License Management
    WoW.exe : World of Warcraft
    ViscosityService.exe : ViscosityService.exe,Viscosity
    spoolsv.exe : Undersystem för utskriftshanteraren,Operativsystemet Microsoft® Windows®
    ApplicationFrameHost.exe : Application Frame Host,Microsoft® Windows® Operating System
    browser_broker.exe : Browser_Broker,Microsoft® Windows® Operating System
    mqsvc.exe : Message Queuing Service,Microsoft® Windows® Operating System
    fontdrvhost.exe : Usermode Font Driver Host,Microsoft® Windows® Operating System
    Lightshot.exe : Lightshot
    HD-UpdaterService.exe : BlueStacks Updater Service,BlueStacks
    CCC.exe : Catalyst Control Center: Host application,Catalyst Control Center
    RuntimeBroker.exe : Runtime Broker,Microsoft® Windows® Operating System
    Skype.exe : Skype ,Skype
    lsass.exe : Local Security Authority Process,Microsoft® Windows® Operating System
    wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System
    taskhostw.exe : Värdprocess för Windows-aktiviteter,Operativsystemet Microsoft® Windows®
    DllHost.exe : COM Surrogate,Microsoft® Windows® Operating System
    Explorer.EXE : Utforskaren,Operativsystemet Microsoft® Windows®
    mDNSResponder.exe : Bonjour Service,Bonjour
    pia_manager.exe : C:\Program Files\pia_manager\pia_manager.exe
    SearchUI.exe : Search and Cortana application,Microsoft® Windows® Operating System
    HD-LogRotatorService.exe : BlueStacks Log Rotator Service,BlueStacks
    uTorrent.exe : µTorrent
    pia_tray.exe : C:\Program Files\pia_manager\pia_tray\pia_tray.exe
    OneDrive.exe : Microsoft OneDrive
    DisplayLinkUI.exe : DisplayLinkUI Sys-Tray Application,DisplayLink Core Software v7.9.630.0
    taskeng.exe : Motor för Schemaläggaren,Operativsystemet Microsoft® Windows®
    atiesrxx.exe : AMD External Events Service Module,AMD External Events
    check4game205b7.exe : check4game,check and diagnostic utility for 4game's games
    CQG.AutoUpgrade.StartUpNTService.exe : CQG.Net.AutoUpgrade.NTServiceStartUp,CQG.NET
    TeamViewer.exe : TeamViewer 9,TeamViewer
    vmware-authd.exe : VMware Authorization Service,VMware Workstation
    sihost.exe : Shell Infrastructure Host,Microsoft® Windows® Operating System
    dashost.exe : Device Association Framework Provider Host,Microsoft® Windows® Operating System
    winlogon.exe : Inloggningsprogram för Windows,Operativsystemet Microsoft® Windows®
    4game-service.exe : 4game client service,4game
    MpCmdRun.exe : Microsoft Malware Protection Command Line Utility,Microsoft® Windows® Operating System
    ShellExperienceHost.exe : Windows Shell Experience Host,Microsoft® Windows® Operating System
    hsswd.exe : C:\Program Files (x86)\Hotspot Shield\bin\hsswd.exe
    atieclxx.exe : AMD External Events Client Module,AMD External Events
    rubyw.exe : Ruby interpreter (GUI) 1.9.3p448 [i386-mingw32],Ruby interpreter 1.9.3p448 [i386-mingw32]
    AppleMobileDeviceService.exe : C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    TeamViewer_Service.exe : TeamViewer 9,TeamViewer
    dwm.exe : Fönsterhanteraren för skrivbordet,Operativsystemet Microsoft® Windows®
    SearchFilterHost.exe : Microsoft Windows Search Filter Host,Windows® Search
    VMNAT.EXE : VMware NAT Service,VMware Workstation
    utorrentie.exe : C:\Users\Dator\AppData\Roaming\uTorrent\updates\3.4.5_41372\utorrentie.exe
    RAVCpl64.exe : Realtek HD-ljudkonfiguration
    SearchProtocolHost.exe : Microsoft Windows Search Protocol Host,Windows® Search
    MOM.exe : Catalyst Control Center: Monitoring program,Catalyst Control Center
    Modules list
    NOTEPAD.EXE.MUI:10.0.10586.0:Anteckningar:Microsoft Corporation
    C:\Windows\System32\notepad.exe
    ntdll.dll.mui:10.0.10586.0:DLL-fil för NT Layer:Microsoft Corporation
    C:\WINDOWS\SYSTEM32\ntdll.dll
    kernel32:10.0.10586.0:Klient-DLL för Windows NT BASE API:Microsoft Corporation
    C:\WINDOWS\system32\KERNEL32.DLL
    Kernelbase.dll.mui:10.0.10586.0:Klient-DLL för Windows NT BASE API:Microsoft Corporation
    C:\WINDOWS\system32\KERNELBASE.dll
    Apphelp:10.0.10586.0:Klientbibliotek för programkompatibilitet:Microsoft Corporation
    C:\WINDOWS\system32\apphelp.dll
    advapi32.dll.mui:10.0.10586.0:Advanced Windows 32 Base API:Microsoft Corporation
    C:\WINDOWS\system32\ADVAPI32.dll
    msvcrt.dll:7.0.10586.0:Windows NT CRT DLL:Microsoft Corporation
    C:\WINDOWS\system32\msvcrt.dll
    sechost.dll.mui:10.0.10586.0:Host for SCM/SDDL/LSA Lookup APIs:Microsoft Corporation
    C:\WINDOWS\system32\sechost.dll
    rpcrt4.dll.mui:10.0.10586.0:Körning av RPC (Remote Procedure Call):Microsoft Corporation
    C:\WINDOWS\system32\RPCRT4.dll
    gdi32:10.0.10586.0:GDI Client DLL:Microsoft Corporation
    C:\WINDOWS\system32\GDI32.dll
    user32:10.0.10586.0:Fleranvändarklient-DLL-fil för Windows:Microsoft Corporation
    C:\WINDOWS\system32\USER32.dll
    COMBASE.DLL.MUI:10.0.10586.0:Microsoft COM för Windows:Microsoft Corporation
    C:\WINDOWS\system32\combase.dll
    bcryptprimitives.dll:10.0.10586.0:Windows Cryptographic Primitives Library:Microsoft Corporation
    C:\WINDOWS\system32\bcryptPrimitives.dll
    OLEAUT32.DLL:10.0.10586.0:Microsoft Corporation
    C:\WINDOWS\system32\OLEAUT32.dll
    comdlg32.dll.mui:10.0.10586.0:DLL-fil med vanliga dialogrutor:Microsoft Corporation
    C:\WINDOWS\system32\COMDLG32.dll
    SHCORE.dll.mui:10.0.10586.0:SHCORE:Microsoft Corporation
    C:\WINDOWS\system32\shcore.dll
    SHLWAPI.DLL.MUI:10.0.10586.0:Shell Light-weight Utility Library:Microsoft Corporation
    C:\WINDOWS\system32\SHLWAPI.dll
    SHELL32.DLL.MUI:10.0.10586.0:DLL-fil för Windows-gränssnittet:Microsoft Corporation
    C:\WINDOWS\system32\SHELL32.dll
    CFGMGR32.DLL:10.0.10586.0:Configuration Manager DLL:Microsoft Corporation
    C:\WINDOWS\system32\cfgmgr32.dll
    Windows.Storage.dll.MUI:10.0.10586.0:Microsoft WinRT Storage-API:Microsoft Corporation
    C:\WINDOWS\system32\windows.storage.dll
    kernel.appcore.dll:10.0.10586.0:AppModel API Host:Microsoft Corporation
    C:\WINDOWS\system32\kernel.appcore.dll
    POWRPROF.DLL.MUI:10.0.10586.0:Hjälp-DLL för energiprofil:Microsoft Corporation
    C:\WINDOWS\system32\powrprof.dll
    PROFAPI.DLL:10.0.10586.0:User Profile Basic API:Microsoft Corporation
    C:\WINDOWS\system32\profapi.dll
    FirewallAPI.DLL.MUI:10.0.10586.0:API för Windows-brandväggen:Microsoft Corporation
    C:\WINDOWS\system32\FirewallAPI.dll
    NetApi32.DLL:10.0.10586.0:Net Win32 API DLL:Microsoft Corporation
    C:\WINDOWS\system32\NETAPI32.dll
    comctl32.DLL.MUI:10.0.10586.0:Bibliotek för användargränssnittskontroller:Microsoft Corporation
    C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_8c15ae12515e1c22\COMCTL32.dll
    propsys.dll.mui:7.00.10586.0:Microsofts egenskapssystem:Microsoft Corporation
    C:\Windows\System32\PROPSYS.dll
    winspool.drv.mui:10.0.10586.0:Drivrutin för Windows-bufferthanterare:Microsoft Corporation
    C:\Windows\System32\WINSPOOL.DRV
    UrlMon.dll.mui:11.00.10586.0:OLE32-tillägg för Win32:Microsoft Corporation
    C:\Windows\System32\urlmon.dll
    FECLIENT.DLL:10.0.10586.0:Windows NT File Encryption Client Interfaces:Microsoft Corporation
    C:\Windows\System32\FeClient.dll
    IeRtUtil.dll.mui:11.00.10586.0:Körtidsverktyg för Internet Explorer:Microsoft Corporation
    C:\Windows\System32\iertutil.dll
    davhlpr.DLL:10.0.10586.0:DAV Helper DLL:Microsoft Corporation
    C:\Windows\System32\DAVHLPR.DLL
    bcrypt.dll.mui:10.0.10586.0:Bibliotek för kryptografiska primitiver i Windows:Microsoft Corporation
    C:\Windows\System32\bcrypt.dll
    imm32:10.0.10586.0:Multi-User Windows IMM32 API Client DLL:Microsoft Corporation
    C:\WINDOWS\system32\IMM32.DLL
    fwbase.dll:10.0.10586.0:Firewall Base DLL:Microsoft Corporation
    C:\Windows\System32\fwbase.dll
    UxTheme.dll.mui:10.0.10586.0:Bibliotek för Microsoft UxTheme:Microsoft Corporation
    C:\WINDOWS\system32\uxtheme.dll
    MSCTF.DLL.MUI:10.0.10586.0:DLL-fil för MSCTF-servern:Microsoft Corporation
    C:\WINDOWS\system32\MSCTF.dll
    dwmapi.dll.mui:10.0.10586.0:API för Microsoft fönsterhanterare för skrivbordet:Microsoft Corporation
    C:\WINDOWS\system32\dwmapi.dll
    CLBCATQ.DLL:10.0.10586.0:COM+ Configuration Catalog:Microsoft Corporation
    C:\WINDOWS\system32\clbcatq.dll
    efswrt.dll.mui:10.0.10586.0:Storage Protection Windows Runtime DLL:Microsoft Corporation
    C:\Windows\System32\efswrt.dll
    WinTypes.dll.mui:10.0.10586.0:Windows bastyps-DLL:Microsoft Corporation
    C:\WINDOWS\SYSTEM32\wintypes.dll

    Services list
    4game-service : 4game-service
    AdobeARMservice : Adobe Acrobat Update Service
    AMD External Events Utility : AMD External Events Utility
    Apple Mobile Device Service : Apple Mobile Device Service
    Bonjour Service : Bonjour-tjänst
    BstHdLogRotatorSvc : BlueStacks Log Rotator Service
    BstHdUpdaterSvc : BlueStacks Updater Service
    chromoting : Tjänsten Chrome Remote Desktop
    CQG.AutoUpgrade.StartUpNTService : CQG AutoUpgrade Service
    DiagTrack : Connected User Experiences and Telemetry
    DisplayLinkService : DisplayLinkManager
    D_Link_DWA-140_WPS : D_Link_DWA-140_WPS Service
    HssWd : Hotspot Shield Monitoring Service
    MSMQ : Message Queuing
    nlsX86cc : Nalpeiron Licensing Service
    Spooler : Print Spooler
    TeamViewer9 : TeamViewer 9
    ViscosityService : Viscosity Service
    VMAuthdService : VMware Authorization Service
    VMnetDHCP : VMware DHCP Service
    VMUSBArbService : VMware USB Arbitration Service
    VMware NAT Service : VMware NAT Service
    WdNisSvc : Windows Defender Network Inspection Service
    WinDefend : Windows Defender Service
    WSearch : Windows Search
    Jan 4, 2016
    Is that ok?
     
    Last edited by a moderator: Jan 26, 2016
  16. casillias

    casillias Technical specialist Innova Group

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    You trying to run game on Virtual machine?
     
  17. Furukie

    Furukie User

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    Nope I believe I have VMware workstation installed on my computer but I am not running the game on a VM
    Jan 4, 2016
    I will try removing VMware completely see if it helps
    Jan 4, 2016
    Still doesn't work problem persists
     
  18. casillias

    casillias Technical specialist Innova Group

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    Complete uninstall with driver sweep from this app, if drivers will remain - problem will remain
     
  19. Furukie

    Furukie User

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    That's the only way? I can try it but it's the program I use for my 3 monitors
     
  20. casillias

    casillias Technical specialist Innova Group

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    The only way
     
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