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Lag and freeze

Discussion in 'Archive' started by Diocles36, Jan 8, 2016.

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  1. Diocles36

    Diocles36 User

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    hi, have lag and freeze many time in the night, this is my report with one check4game diagnostic

    check4game version=2.0.5 beta7, uptime=00:27:40
    CPU: Intel(R) Core(TM) i7 CPU 930@ 2.80GHz
    VIDEO: NVIDIA GeForce GTX 660 / 10.18.13.6143 / 20151216
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1200
    OS(64) Microsoft Windows NT 6.1.7601 Service Pack 1
    OS Name: Windows 7 Ultimate
    .NET 2.0.50727.5420 / MEMORY: 12279 MBytes
    report Date: 07.01.2016 23:27:52 +01:00 GMT
    game: , env: unknown, current folder =>
    C:\Users\Andres\Downloads

    nvspcap.dll size = 1530240 bytes
    Download the LSP list
    http://www.check4game.com/proc/lsp.txt => OK
    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\wshbth.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll
    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll
    Download the list of incompatible processes
    http://www.check4game.com/proc/proc.txt => OK
    Process list
    svchost.exe : Proceso host para los servicios de Windows,Sistema operativo Microsoft® Windows®
    svchost.exe : Proceso host para los servicios de Windows,Sistema operativo Microsoft® Windows®
    conhost.exe : Host de ventana de consola,Sistema operativo Microsoft® Windows®
    chrome.exe : Google Chrome
    nvtray.exe : NVIDIA Settings
    Explorer.EXE : Explorador de Windows,Sistema operativo Microsoft® Windows®
    RAVCpl64.exe : Realtek HD Audio Manager
    csrss.exe : Proceso en tiempo de ejecución del cliente-servidor,Sistema operativo Microsoft® Windows®
    AwesomiumProcess.exe : Awesomium v1.6.5
    wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System
    Dwm.exe : Administrador de ventanas del escritorio,Sistema operativo Microsoft® Windows®
    ts3client_win64.exe : TeamSpeak 3 Client
    mscorsvw.exe : .NET Runtime Optimization Service,Microsoft® .NET Framework
    wininit.exe : Aplicación de inicio de Windows,Sistema operativo Microsoft® Windows®
    nvSCPAPISvr.exe : Stereo Vision Control Panel API Server
    SearchIndexer.exe : Indizador de Microsoft Windows Search,Windows® Search
    AvastSvc.exe : avast! Service,Avast Antivirus
    nvvsvc.exe : NVIDIA Driver Helper Service, Version 361.43
    lsass.exe : Local Security Authority Process,Microsoft® Windows® Operating System
    mscorsvw.exe : .NET Runtime Optimization Service,Microsoft® .NET Framework
    taskhost.exe : Proceso de host para tareas de Windows,Sistema operativo Microsoft® Windows®
    nvxdsync.exe : NVIDIA User Experience Driver Component
    armsvc.exe : Adobe Acrobat Update Service
    DiscSoftBusService.exe : Disc Soft Bus Service,DAEMON Tools Lite
    NvNetworkService.exe : NVIDIA Network Service
    lsm.exe : Servicio de administrador de sesión local,Sistema operativo Microsoft® Windows®
    SearchFilterHost.exe : Microsoft Windows Search Filter Host,Windows® Search
    check4game205b7.exe : check4game,check and diagnostic utility for 4game's games
    4game-service.exe : 4game client service,4game
    nusb3mon.exe : USB 3.0 Monitor
    services.exe : Aplicación de servicios y controlador,Sistema operativo Microsoft® Windows®
    NvStreamNetworkService.exe : NVIDIA Network Stream Service,NVIDIA Streaming
    smss.exe : Administrador de sesión de Windows,Sistema operativo Microsoft® Windows®
    SearchProtocolHost.exe : Microsoft Windows Search Protocol Host,Windows® Search
    LineageII.exe : launcher,frost game launcher
    SpotifyWebHelper.exe : SpotifyWebHelper,Spotify
    NvStreamUserAgent.exe : NVIDIA Streamer User Agent,NVIDIA Streamer
    AvastUI.exe : avast! Antivirus,Avast Antivirus
    unsecapp.exe : Sink to receive asynchronous callbacks for WMI client application,Microsoft® Windows® Operating System
    spoolsv.exe : Aplicación de subsistema de cola,Sistema operativo Microsoft® Windows®
    winlogon.exe : Aplicación de inicio de sesión de Windows,Sistema operativo Microsoft® Windows®
    TWCU.exe : C:\Program Files (x86)\TP-LINK\Utilidad de configuración inalámbrica de TP-LINK\TWCU.exe
    NvBackend.exe : NVIDIA Backend
    wmpnetwk.exe : Servicio de uso compartido de red del Reproductor de Windows Media,Sistema operativo Microsoft® Windows®
    NvStreamService.exe : NVIDIA Streamer Service,NVIDIA Streamer
    GfExperienceService.exe : NVIDIA GeForce ExperienceService
    Modules list
    NOTEPAD.EXE.MUI:6.1.7600.16385:Bloc de notas:Microsoft Corporation
    C:\Windows\System32\notepad.exe
    ntdll.dll.mui:6.1.7600.16385:DLL del nivel de Windows NT:Microsoft Corporation
    C:\Windows\SYSTEM32\ntdll.dll
    kernel32:6.1.7600.16385:Archivo DLL de cliente API BASE de Windows NT:Microsoft Corporation
    C:\Windows\system32\kernel32.dll
    Kernelbase:6.1.7600.16385:Archivo DLL de cliente API BASE de Windows NT:Microsoft Corporation
    C:\Windows\system32\KERNELBASE.dll
    advapi32.dll.mui:6.1.7600.16385:API base de Windows 32 avanzado:Microsoft Corporation
    C:\Windows\system32\ADVAPI32.dll
    msvcrt.dll:7.0.7600.16385:Windows NT CRT DLL:Microsoft Corporation
    C:\Windows\system32\msvcrt.dll
    sechost.dll.mui:6.1.7600.16385:Host for SCM/SDDL/LSA Lookup APIs:Microsoft Corporation
    C:\Windows\SYSTEM32\sechost.dll
    rpcrt4.dll.mui:6.1.7600.16385:Tiempo de ejecución de llamada a procedimiento remoto:Microsoft Corporation
    C:\Windows\system32\RPCRT4.dll
    gdi32:6.1.7601.17514:GDI Client DLL:Microsoft Corporation
    C:\Windows\system32\GDI32.dll
    user32:6.1.7601.17514:Archivo DLL de cliente API USER de Windows multiusuario:Microsoft Corporation
    C:\Windows\system32\USER32.dll
    LanguagePack:6.1.7600.16385:Language Pack:Microsoft Corporation
    C:\Windows\system32\LPK.dll
    Uniscribe:1.0626.7601.17514:Uniscribe Unicode script processor:Microsoft Corporation
    C:\Windows\system32\USP10.dll
    comdlg32.dll.mui:6.1.7600.16385:Archivo DLL de diálogos comunes:Microsoft Corporation
    C:\Windows\system32\COMDLG32.dll
    SHLWAPI.DLL.MUI:6.1.7600.16385:Biblioteca de utilidades de Shell:Microsoft Corporation
    C:\Windows\system32\SHLWAPI.dll
    comctl32.DLL.MUI:6.1.7600.16385:Biblioteca de controles de la experiencia del usuario:Microsoft Corporation
    C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
    SHELL32.DLL.MUI:6.1.7601.17514:Archivo DLL común del shell de Windows:Microsoft Corporation
    C:\Windows\system32\SHELL32.dll
    winspool.drv.mui:6.1.7600.16385:Controlador de administración de colas para Windows:Microsoft Corporation
    C:\Windows\System32\WINSPOOL.DRV
    OLE32.DLL.MUI:6.1.7600.16385:Microsoft OLE para Windows:Microsoft Corporation
    C:\Windows\system32\ole32.dll
    OLEAUT32.DLL:6.1.7601.17514:Microsoft Corporation
    C:\Windows\system32\OLEAUT32.dll
    VERSION.DLL:6.1.7600.16385:Version Checking and File Installation Libraries:Microsoft Corporation
    C:\Windows\System32\VERSION.dll
    imm32:6.1.7600.16385:Multi-User Windows IMM32 API Client DLL:Microsoft Corporation
    C:\Windows\system32\IMM32.DLL
    MSCTF.DLL.MUI:6.1.7600.16385:Archivo DLL del servidor MSCTF:Microsoft Corporation
    C:\Windows\system32\MSCTF.dll
    cryptbase.dll:6.1.7600.16385:Base cryptographic API DLL:Microsoft Corporation
    C:\Windows\System32\CRYPTBASE.dll
    UxTheme.dll.mui:6.1.7600.16385:Biblioteca UxTheme de Microsoft:Microsoft Corporation
    C:\Windows\system32\uxtheme.dll
    dwmapi.dll.mui:6.1.7600.16385:API del Administrador de ventanas de escritorio de Microsoft:Microsoft Corporation
    C:\Windows\System32\dwmapi.dll

    Services list
    4game-service : 4game-service
    AdobeARMservice : Adobe Acrobat Update Service
    clr_optimization_v4.0.30319_32 : Microsoft .NET Framework NGEN v4.0.30319_X86
    clr_optimization_v4.0.30319_64 : Microsoft .NET Framework NGEN v4.0.30319_X64
    Disc Soft Lite Bus Service : Disc Soft Lite Bus Service
    GfExperienceService : NVIDIA GeForce Experience Service
    NvNetworkService : NVIDIA Network Service
    NvStreamNetworkSvc : NVIDIA Streamer Network Service
    NvStreamSvc : NVIDIA Streamer Service
    nvsvc : NVIDIA Display Driver Service
    Spooler : Cola de impresión
    Stereo Service : NVIDIA Stereoscopic 3D Driver Service
    stisvc : Adquisición de imágenes de Windows (WIA)
    WMPNetworkSvc : Servicio de uso compartido de red del Reproductor de Windows Media
    WSearch : Windows Search
     
  2. casillias

    casillias Technical specialist Innova Group

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    gimme network diagnostics log
     
  3. Diocles36

    Diocles36 User

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    how can send you network diagnostics?
     
  4. casillias

    casillias Technical specialist Innova Group

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    The same as you did with process diagnostics
    And how to use this app properly, read in my signature
     
  5. Diocles36

    Diocles36 User

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    Thank you for your help :) , ok that is my net diagnostic

    check4game version=2.0.5 beta7, uptime=01:18:43
    CPU: Intel(R) Core(TM) i7 CPU 930@ 2.80GHz
    VIDEO: NVIDIA GeForce GTX 660 / 10.18.13.6143 / 20151216
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1200
    OS(64) Microsoft Windows NT 6.1.7601 Service Pack 1
    OS Name: Windows 7 Ultimate
    .NET 2.0.50727.5420 / MEMORY: 12279 MBytes
    report Date: 08.01.2016 0:18:55 +01:00 GMT
    files.cinn file info => Size=735170 bytes
    LastModified=Tue, 22 Dec 2015 06:51:04 GMT
    Hash=0C-A1-5A-BF-BB-7E-1E-B8-18-DD-44-EB-E2-C9-EC-D2
    game: lineage2classiceu, env: cleu_live, current folder =>
    C:\Games\LineageII Classic EU
    Checking geo-classic.l2.eu:2106 (Login server) (194 байт) => OK
    Checking http://trace.inn.eu
    Дата и время: 8/01/2016 3:19
    Местоположение: Spain, Andalucia, Benalm�dena
    traceroute 83.49.21.29
    HOST: trace1-lc Loss% Snt Last Avg Best Wrst StDev
    1. 10.64.64.1 60.0% 10 0.7 0.7 0.7 0.8 0.0
    2. 109.105.152.33 0.0% 10 1.1 4.0 0.9 30.9 9.4
    3. te0-6-0-31.rcr21.lux01.atlas.cogentco.com 0.0% 10 1.5 1.5 1.4 1.6 0.1
    4. be2381.ccr42.par01.atlas.cogentco.com 0.0% 10 8.2 8.5 8.2 9.8 0.5
    5. be2425.rcr21.par05.atlas.cogentco.com 0.0% 10 8.9 9.0 8.9 9.1 0.1
    6. be2337.rcr11.b015531-1.par05.atlas.cogentco.com 0.0% 10 9.6 9.4 9.1 9.6 0.2
    7. 213.140.52.133 0.0% 10 16.7 23.2 9.8 110.9 31.8
    8. 84.16.14.253 10.0% 10 32.2 32.8 27.9 47.1 5.5
    9. 176.52.251.213 10.0% 10 38.1 47.2 31.4 115.5 26.0
    10. 50.red-81-46-130.customer.static.ccgg.telefonica.net 0.0% 10 35.0 36.1 32.4 45.1 3.9
    11. 29.Red-83-49-21.dynamicIP.rima-tde.net 10.0% 10 40.5 46.2 39.7 79.1 12.5

    Checking trace to geo-classic.l2.eu (tracert.exe)
    1 1 ms 1 ms 1 ms 192.168.1.1
    2 39 ms 39 ms 40 ms 106.Red-80-58-67.staticIP.rima-tde.net [80.58.67.106]
    3 * * * Tiempo de espera agotado para esta solicitud.
    4 48 ms 47 ms 46 ms 221.Red-80-58-77.staticIP.rima-tde.net [80.58.77.221]
    5 48 ms 47 ms 53 ms 213.140.50.218
    6 71 ms 69 ms 69 ms xe6-0-2-0-grtparix1.red.telefonica-wholesale.net [84.16.14.254]
    7 68 ms 66 ms 70 ms 213.140.52.134
    8 70 ms 72 ms 71 ms be2337.rcr21.par05.atlas.cogentco.com [130.117.1.1]
    9 67 ms 68 ms 68 ms be2425.ccr42.par01.atlas.cogentco.com [130.117.3.205]
    10 74 ms 73 ms 73 ms be2381.rcr21.lux01.atlas.cogentco.com [154.54.78.98]
    11 77 ms 75 ms 77 ms 149.6.66.83
    12 * * 77 ms 109.105.152.35
    13 96 ms 80 ms 79 ms 109.105.156.30
    Computing statistics for 242 seconds...
    Checking trace to 109.105.156.2 (pathping.exe)
    0 Andres-PC.homestation [192.168.1.37]
    1 192.168.1.1
    2 106.Red-80-58-67.staticIP.rima-tde.net [80.58.67.106]
    3 * * *
    0 Andres-PC.homestation [192.168.1.37]
    1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
    2 39ms 47/ 100 = 47% 0/ 100 = 0% 106.Red-80-58-67.staticIP.rima-tde.net [80.58.67.106]
    Checking trace to 109.105.156.2 (tracert.exe)
    1 1 ms 1 ms 1 ms 192.168.1.1
    2 40 ms 40 ms 39 ms 106.Red-80-58-67.staticIP.rima-tde.net [80.58.67.106]
    3 * * * Tiempo de espera agotado para esta solicitud.
    4 47 ms * 46 ms 81.Red-80-58-89.staticIP.rima-tde.net [80.58.89.81]
    5 * * 69 ms 213.140.50.218
    6 93 ms 110 ms 66 ms xe1-0-8-0-grtparix1.net.telefonicaglobalsolutions.com [5.53.6.242]
    7 67 ms 68 ms 69 ms 213.140.52.134
    8 76 ms 72 ms 72 ms be2337.rcr21.par05.atlas.cogentco.com [130.117.1.1]
    9 65 ms 65 ms 66 ms be2424.ccr41.par01.atlas.cogentco.com [130.117.2.237]
    10 79 ms 78 ms 76 ms be2380.rcr21.lux01.atlas.cogentco.com [154.54.78.94]
    11 78 ms 77 ms 78 ms 149.6.66.83
    12 76 ms * * 109.105.152.35
    13 74 ms 74 ms 74 ms 109.105.156.2
    Checking trace to frostsecurity.net (tracert.exe)
    1 1 ms 1 ms 1 ms 192.168.1.1
    2 39 ms 41 ms 39 ms 106.Red-80-58-67.staticIP.rima-tde.net [80.58.67.106]
    3 * * * Tiempo de espera agotado para esta solicitud.
    4 49 ms 45 ms 46 ms 221.Red-80-58-77.staticIP.rima-tde.net [80.58.77.221]
    5 56 ms 48 ms 49 ms 213.140.51.13
    6 69 ms 69 ms 69 ms xe6-0-2-0-grtparix1.red.telefonica-wholesale.net [84.16.14.254]
    7 69 ms 66 ms 66 ms 213.140.52.210
    8 72 ms 71 ms 71 ms be2337.rcr21.par05.atlas.cogentco.com [130.117.1.1]
    9 65 ms 65 ms 65 ms be2424.ccr41.par01.atlas.cogentco.com [130.117.2.237]
    10 77 ms 78 ms 77 ms be2380.rcr21.lux01.atlas.cogentco.com [154.54.78.94]
    11 79 ms 80 ms 80 ms 149.6.66.82
    12 79 ms 78 ms 79 ms 109.105.154.5
    Checking trace to cdn.inn.eu (tracert.exe)
    1 1 ms 1 ms 1 ms 192.168.1.1
    2 41 ms 41 ms 40 ms 106.Red-80-58-67.staticIP.rima-tde.net [80.58.67.106]
    3 * * * Tiempo de espera agotado para esta solicitud.
    4 46 ms 46 ms * 178.Red-80-58-84.staticIP.rima-tde.net [80.58.84.178]
    5 61 ms 68 ms * 213.140.51.13
    6 69 ms 69 ms 94 ms xe-7-0-2-0-grtparix1.net.telefonicaglobalsolutions.com [84.16.12.250]
    7 71 ms 73 ms 71 ms 213.140.52.210
    8 77 ms 76 ms 76 ms be2337.rcr21.par05.atlas.cogentco.com [130.117.1.1]
    9 77 ms 83 ms 76 ms be2425.ccr42.par01.atlas.cogentco.com [130.117.3.205]
    10 78 ms 79 ms 79 ms be2381.rcr21.lux01.atlas.cogentco.com [154.54.78.98]
    11 84 ms 84 ms 83 ms 149.6.66.82
    12 79 ms 81 ms 81 ms 109.105.154.6
    Checking 109.105.156.2:7777 (Skelth) => OK
    Checking 109.105.156.2:17453 (Skelth) (71 байт) => OK
     
  6. casillias

    casillias Technical specialist Innova Group

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    mm.. now winmtr, takes some time
     
  7. Diocles36

    Diocles36 User

    Joined:
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    Ok, winMTR done

    check4game version=2.0.5 beta7, uptime=01:40:30
    CPU: Intel(R) Core(TM) i7 CPU 930@ 2.80GHz
    VIDEO: NVIDIA GeForce GTX 660 / 10.18.13.6143 / 20151216
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1200
    OS(64) Microsoft Windows NT 6.1.7601 Service Pack 1
    OS Name: Windows 7 Ultimate
    .NET 2.0.50727.5420 / MEMORY: 12279 MBytes
    report Date: 08.01.2016 0:40:41 +01:00 GMT
    files.cinn file info => Size=735170 bytes
    LastModified=Tue, 22 Dec 2015 06:51:04 GMT
    Hash=0C-A1-5A-BF-BB-7E-1E-B8-18-DD-44-EB-E2-C9-EC-D2
    game: lineage2classiceu, env: cleu_live, current folder =>
    C:\Games\LineageII Classic EU

    Checking trace to 109.105.156.2 (tracert.exe)
    1 1 ms 1 ms 1 ms 192.168.1.1
    2 40 ms 39 ms 39 ms 106.Red-80-58-67.staticIP.rima-tde.net [80.58.67.106]
    3 * * * Tiempo de espera agotado para esta solicitud.
    4 * * 47 ms 81.Red-80-58-89.staticIP.rima-tde.net [80.58.89.81]
    5 47 ms 47 ms 51 ms 213.140.50.218
    6 67 ms 70 ms 133 ms xe1-0-8-0-grtparix1.net.telefonicaglobalsolutions.com [5.53.6.242]
    7 66 ms 67 ms 68 ms 213.140.52.50
    8 72 ms 71 ms 71 ms be2337.rcr21.par05.atlas.cogentco.com [130.117.1.1]
    9 66 ms 65 ms 66 ms be2424.ccr41.par01.atlas.cogentco.com [130.117.2.237]
    10 77 ms 77 ms 78 ms be2380.rcr21.lux01.atlas.cogentco.com [154.54.78.94]
    11 78 ms 77 ms 80 ms 149.6.66.83
    12 78 ms 76 ms 75 ms 109.105.152.35
    13 77 ms 72 ms 75 ms 109.105.156.2
    Computing statistics for 2 minutes...
    WinMTR for 109.105.156.2 host, 100 blocks 64 bytes
    num loss sent recv min avrg wrost host
    1 0% 100 100 1 1 5 192.168.1.1
    2 0% 100 100 38 39 47 106.Red-80-58-67.staticIP.rima-tde.net [80.58.67.106]
    3 0% 0 0 0 0 0 ***
    4 2% 100 98 45 51 115 81.Red-80-58-89.staticIP.rima-tde.net [80.58.89.81]
    5 2% 100 98 46 48 82 213.140.50.218
    6 0% 100 100 63 76 192 xe1-0-8-0-grtparix1.net.telefonicaglobalsolutions.com [5.53.6.242]
    7 0% 100 100 68 71 80 213.140.52.50
    8 0% 100 100 71 72 85 be2337.rcr21.par05.atlas.cogentco.com [130.117.1.1]
    9 0% 100 100 69 70 86 be2424.ccr41.par01.atlas.cogentco.com [130.117.2.237]
    10 0% 100 100 76 77 95 be2380.rcr21.lux01.atlas.cogentco.com [154.54.78.94]
    11 0% 100 100 75 77 100 149.6.66.83
    12 59% 100 41 74 75 83 109.105.152.35
    13 0% 100 100 71 75 97 109.105.156.2

    Computing statistics for 17 minutes...
    WinMTR for 109.105.156.2 host, 1000 blocks 64 bytes
    num loss sent recv min avrg wrost host
    1 0% 1000 1000 1 2 1467 192.168.1.1
    2 0% 1000 999 38 40 152 106.Red-80-58-67.staticIP.rima-tde.net [80.58.67.106]
    3 0% 0 0 0 0 0 ***
    4 2% 1000 974 45 55 215 81.Red-80-58-89.staticIP.rima-tde.net [80.58.89.81]
    5 0% 1000 998 45 51 1692 213.140.50.218
    6 0% 1000 997 63 79 1796 xe1-0-8-0-grtparix1.net.telefonicaglobalsolutions.com [5.53.6.242]
    7 0% 1000 1000 68 73 1874 213.140.52.50
    8 0% 1000 1000 70 74 1833 be2337.rcr21.par05.atlas.cogentco.com [130.117.1.1]
    9 0% 1000 999 69 71 172 be2424.ccr41.par01.atlas.cogentco.com [130.117.2.237]
    10 0% 1000 1000 76 79 1873 be2380.rcr21.lux01.atlas.cogentco.com [154.54.78.94]
    11 0% 1000 998 75 79 1530 149.6.66.83
    12 55% 1000 449 73 75 134 109.105.152.35
    13 0% 1000 999 71 76 164 109.105.156.2
     
    Last edited by a moderator: Jan 8, 2016
  8. casillias

    casillias Technical specialist Innova Group

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    Marked where you have problems, ping spikes on router up to 1.5sec are unacceptable, reboot it and maybe think about updating hardware there
    and as advice
    I would try asking provider to change trace to server, cause this cogentco is the worts thing you can think of, it can be good now and in few minutes it could turn worst... cause atm it looks fine
     
    Diocles36 likes this.
  9. Diocles36

    Diocles36 User

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    Thank you for your help :)
     
  10. casillias

    casillias Technical specialist Innova Group

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    Out of date topic.
    Archived
     
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