Hello, This morning my computer received updates and restarted. After that despite having the game I get Install button instead of Play button. I checked the forum and there was a suggestion to reinstall the game. When I start the installer it installs 4game app, tells me to check the download from the browser and it gets me back to "Install button only" page. There is no settings button and my support ticket stays unassigned. What is the normal response time for a support ticket and will my subscription period be extended?