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Can't load the game

Discussion in 'Archive' started by Socra, Apr 4, 2016.

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  1. Socra

    Socra User

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    Dear all,

    I'm trying to play on Parallels with Windows 10 but I can't load the game, it always crashes during the process and writes a script:

    LineageII Crash Report
    Version: EP25_Global,BLS,V2110409,28
    BuildDate: Tue Feb 02 08:43:47 2016
    Time: 2016.4.4 20:28:27 [GTick=1,LGTicks=1]
    PosCode: 0:0:0
    ZoneName:
    OS: Windows 8(64) 6.2 (Build: 9200), Service Pack 0.0
    CPU: GenuineIntel Intel(R) Core(TM) i7-3615QM CPU @ 2.30GHz @ 2298 MHz
    RAM: 4095MB RAM
    CPUInfo: 4,4,4,0
    Video: Parallels Display Adapter (WDDM) (32521), Direct X is ver 4.9, rev 904
    VideoResources: 0 MB
    MAC: 00-1C-42-AA-8F-18
    LANG: EUROPE
    IME: ???
    Error: Please enable Direct3D acceleration. You can do this by starting dxdiag and enabling Direct3D Acceleration in the Display 1/2 tab after installing DirectX 9.0C (or later) and the latest drivers for your graphics card.

    History:



    It seems that my Directx version is recognized as Version 4.9 although I have Version 10.1. It also says that my Direct3D Acceleration isn't enabled whereas it is.

    I could not find any solution for this matter on the forums that works so I'm asking for your expertise.

    Many thanks
     
  2. casillias

    casillias Technical specialist Innova Group

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    What kind of graphic card is this?
     
  3. Socra

    Socra User

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    Intel HD Graphics 4000 1536 MB

    L2 Europe, not the Classic Version, is working fine.
     
  4. casillias

    casillias Technical specialist Innova Group

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  5. Socra

    Socra User

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    check4game version=2.0.7, uptime=05:48:46
    CPU: Intel(R) Core(TM) i7-3615QM CPU @ 2.30GHz
    VIDEO: Parallels Display Adapter (WDDM) / 11.1.32521.0 / 20160216
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1200
    OS(64) Microsoft Windows NT 6.3.10586.162
    OS Name: Windows 10 Home
    .NET 2.0.50727.8670 / MEMORY: 4095 MBytes
    report Date: 07.04.2016 0:21:24 +02:00 GMT
    files.cinn file info => Size=734796 bytes
    LastModified=Mon, 28 Mar 2016 13:39:02 GMT
    Hash=0E-0F-5B-F3-0F-46-B5-42-A1-B1-DE-92-F3-5C-51-61
    game: lineage2classiceu, env: cleu_live, current folder =>
    C:\Games\LineageII Classic EU
    config=default

    Download the LSP list
    http://www.check4game.com/proc/lsp.txt => OK
    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll
    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll
    Download the list of incompatible processes
    http://www.check4game.com/proc/proc.txt => OK
    Process list
    chrome.exe : Google Chrome
    svchost.exe : Processus hôte pour les services Windows,Système d’exploitation Microsoft® Windows®
    WUDFHost.exe : Windows Driver Foundation - Processus hôte de l’infrastructure de pilotes en mode utilisateur,Système d'exploitation Microsoft® Windows®
    WinStore.Mobile.exe : Store,Windows Store
    sihost.exe : Shell Infrastructure Host,Microsoft® Windows® Operating System
    dllhost.exe : COM Surrogate,Microsoft® Windows® Operating System
    prl_tools.exe : Parallels Tools,Parallels Tools 11.1.3
    check4game.exe : C:\Users\fvern\Desktop\Check4game\check4game.exe
    coherence.exe : Parallels Coherence service,Parallels Tools 11.1.3
    spoolsv.exe : Application sous-système spouleur,Système d’exploitation Microsoft® Windows®
    coherence.exe : Parallels Coherence service,Parallels Tools 11.1.3
    ApplicationFrameHost.exe : Application Frame Host,Microsoft® Windows® Operating System
    Time.exe : Microsoft Alarms & Clock
    OneDrive.exe : Microsoft OneDrive
    dashost.exe : Device Association Framework Provider Host,Microsoft® Windows® Operating System
    jusched.exe : Java Update Scheduler,Java Platform SE Auto Updater
    winlogon.exe : Application d’ouverture de session Windows,Système d’exploitation Microsoft® Windows®
    SystemSettings.exe : Paramètres,Système d’exploitation Microsoft® Windows®
    svchost.exe : Processus hôte pour les services Windows,Système d’exploitation Microsoft® Windows®
    SkypeHost.exe : Microsoft Skype,Microsoft® Skype
    wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System
    msdtc.exe : Service Microsoft Distributed Transaction Coordinator,Microsoft® Windows® Operating System
    DllHost.exe : COM Surrogate,Microsoft® Windows® Operating System
    prl_tools_service.exe : Parallels Tools Service,Parallels Tools 11.1.3
    SearchIndexer.exe : Indexeur Microsoft Windows Search,Windows® Search
    4game-tray.exe : 4game tray,4game
    prl_cc.exe : Parallels Control Center,Parallels Tools 11.1.3
    ShellExperienceHost.exe : Windows Shell Experience Host,Microsoft® Windows® Operating System
    dwm.exe : Gestionnaire de fenêtres du Bureau,Système d’exploitation Microsoft® Windows®
    RuntimeBroker.exe : Runtime Broker,Microsoft® Windows® Operating System
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    wakfu.exe : Launcher Wakfu
    4game-service.exe : 4game client service,4game
    SystemSettingsBroker.exe : System Settings Broker,Microsoft® Windows® Operating System
    SearchUI.exe : Search and Cortana application,Microsoft® Windows® Operating System
    4game-launcher.exe : 4game application launcher
    Explorer.EXE : Explorateur Windows,Système d’exploitation Microsoft® Windows®
    fontdrvhost.exe : Usermode Font Driver Host,Microsoft® Windows® Operating System
    taskhostw.exe : Processus hôte pour Tâches Windows,Système d’exploitation Microsoft® Windows®
    lsass.exe : Local Security Authority Process,Microsoft® Windows® Operating System
    SettingSyncHost.exe : Host Process for Setting Synchronization,Microsoft® Windows® Operating System
    MpCmdRun.exe : Microsoft Malware Protection Command Line Utility,Microsoft® Windows® Operating System
    Modules list
    NOTEPAD.EXE.MUI:10.0.10586.0:Bloc-notes:Microsoft Corporation
    C:\Windows\System32\notepad.exe
    ntdll.dll.mui:10.0.10586.0:DLL Couche NT:Microsoft Corporation
    C:\Windows\SYSTEM32\ntdll.dll
    kernel32:10.0.10586.0:DLL du client API BASE Windows NT:Microsoft Corporation
    C:\Windows\system32\KERNEL32.DLL
    Kernelbase.dll.mui:10.0.10586.0:DLL du client API BASE Windows NT:Microsoft Corporation
    C:\Windows\system32\KERNELBASE.dll
    Apphelp:10.0.10586.0:Fichier DLL du client de compatibilité des applications:Microsoft Corporation
    C:\Windows\system32\apphelp.dll
    advapi32.dll.mui:10.0.10586.0:API avancées Windows 32:Microsoft Corporation
    C:\Windows\system32\ADVAPI32.dll
    msvcrt.dll:7.0.10586.0:Windows NT CRT DLL:Microsoft Corporation
    C:\Windows\system32\msvcrt.dll
    sechost.dll.mui:10.0.10586.0:Host for SCM/SDDL/LSA Lookup APIs:Microsoft Corporation
    C:\Windows\system32\sechost.dll
    rpcrt4.dll.mui:10.0.10586.0:Runtime d’appel de procédure distante:Microsoft Corporation
    C:\Windows\system32\RPCRT4.dll
    gdi32:10.0.10586.63:GDI Client DLL:Microsoft Corporation
    C:\Windows\system32\GDI32.dll
    user32:10.0.10586.0:DLL client de l’API uilisateur de Windows multi-utilisateurs:Microsoft Corporation
    C:\Windows\system32\USER32.dll
    COMBASE.DLL.MUI:10.0.10586.0:Microsoft COM pour Windows:Microsoft Corporation
    C:\Windows\system32\combase.dll
    bcryptprimitives.dll:10.0.10586.0:Windows Cryptographic Primitives Library:Microsoft Corporation
    C:\Windows\system32\bcryptPrimitives.dll
    OLEAUT32.DLL:10.0.10586.0:Microsoft Corporation
    C:\Windows\system32\OLEAUT32.dll
    comdlg32.dll.mui:10.0.10586.0:DLL commune de boîtes de dialogues:Microsoft Corporation
    C:\Windows\system32\COMDLG32.dll
    SHCORE.dll.mui:10.0.10586.0:SHCORE:Microsoft Corporation
    C:\Windows\system32\shcore.dll
    comctl32.DLL.MUI:10.0.10586.0:Bibliothèque de contrôles de l’expérience utilisateur:Microsoft Corporation
    C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_8c15ae12515e1c22\COMCTL32.dll
    SHLWAPI.DLL.MUI:10.0.10586.0:Bibliothèque d’utilitaires légers du Shell:Microsoft Corporation
    C:\Windows\system32\SHLWAPI.dll
    SHELL32.DLL.MUI:10.0.10586.103:DLL commune du shell Windows:Microsoft Corporation
    C:\Windows\system32\SHELL32.dll
    CFGMGR32.DLL:10.0.10586.0:Configuration Manager DLL:Microsoft Corporation
    C:\Windows\system32\cfgmgr32.dll
    Windows.Storage.dll.MUI:10.0.10586.0:API de stockage Microsoft WinRT:Microsoft Corporation
    C:\Windows\system32\windows.storage.dll
    kernel.appcore.dll:10.0.10586.0:AppModel API Host:Microsoft Corporation
    C:\Windows\system32\kernel.appcore.dll
    POWRPROF.DLL.MUI:10.0.10586.0:DLL d’assistance du profil d’alimentation:Microsoft Corporation
    C:\Windows\system32\powrprof.dll
    PROFAPI.DLL:10.0.10586.0:User Profile Basic API:Microsoft Corporation
    C:\Windows\system32\profapi.dll
    FirewallAPI.DLL.MUI:10.0.10586.0:API du Pare-feu Windows:Microsoft Corporation
    C:\Windows\system32\FirewallAPI.dll
    NetApi32.DLL:10.0.10586.0:Net Win32 API DLL:Microsoft Corporation
    C:\Windows\system32\NETAPI32.dll
    winspool.drv.mui:10.0.10586.0:pilote de spouleur Windows:Microsoft Corporation
    C:\Windows\System32\WINSPOOL.DRV
    FECLIENT.DLL:10.0.10586.0:Windows NT File Encryption Client Interfaces:Microsoft Corporation
    C:\Windows\System32\FeClient.dll
    propsys.dll.mui:7.00.10586.0:Système de propriétés Microsoft:Microsoft Corporation
    C:\Windows\System32\PROPSYS.dll
    UrlMon.dll.mui:11.00.10586.0:Extensions OLE32 pour Win32:Microsoft Corporation
    C:\Windows\System32\urlmon.dll
    davhlpr.DLL:10.0.10586.0:DAV Helper DLL:Microsoft Corporation
    C:\Windows\System32\DAVHLPR.DLL
    IeRtUtil.dll.mui:11.00.10586.0:Utilitaire à l’exécution pour Internet Explorer:Microsoft Corporation
    C:\Windows\System32\iertutil.dll
    bcrypt.dll.mui:10.0.10586.0:Bibliothèque de primitives de chiffrement Windows:Microsoft Corporation
    C:\Windows\System32\bcrypt.dll
    imm32:10.0.10586.0:Multi-User Windows IMM32 API Client DLL:Microsoft Corporation
    C:\Windows\system32\IMM32.DLL
    fwbase.dll:10.0.10586.162:Firewall Base DLL:Microsoft Corporation
    C:\Windows\System32\fwbase.dll
    UxTheme.dll.mui:10.0.10586.0:Bibliothèque de thèmes Ux Microsoft:Microsoft Corporation
    C:\Windows\system32\uxtheme.dll
    MSCTF.DLL.MUI:10.0.10586.0:DLL de MSCTF Server:Microsoft Corporation
    C:\Windows\system32\MSCTF.dll
    dwmapi.dll.mui:10.0.10586.0:API du Gestionnaire de fenêtres du Bureau Microsoft:Microsoft Corporation
    C:\Windows\system32\dwmapi.dll
    CLBCATQ.DLL:10.0.10586.0:COM+ Configuration Catalog:Microsoft Corporation
    C:\Windows\system32\clbcatq.dll
    efswrt.dll.mui:10.0.10586.0:Storage Protection Windows Runtime DLL:Microsoft Corporation
    C:\Windows\System32\efswrt.dll
    WinTypes.dll.mui:10.0.10586.0:DLL de types de base Windows:Microsoft Corporation
    C:\Windows\SYSTEM32\wintypes.dll

    Services list
    4game-service : 4game-service
    COMSysApp : Application système COM+
    DiagTrack : Expériences des utilisateurs connectés et télémétrie
    MSDTC : Coordinateur de transactions distribuées
    Parallels Coherence Service : Service Parallels Coherence
    Parallels Tools Service : Outils Parallels
    PrlVssProvider : PrlVssProvider
    Spooler : Spouleur d’impression
    WdNisSvc : Service Inspection du réseau Windows Defender
    WinDefend : Service Windows Defender
    WSearch : Windows Search
    Apr 7, 2016
    Check Unwanted Files

    Unwanted files: system\frost.ico
    Unwanted files: system\frostUpdater.dll



    I clicked yes to remove the files but they still are in the system folder afterwards. I ran the process 3 times.

    So I tried deleting them manually, but they reappeared when I launched the game (probably automatically downloaded from the launcher after it detected I didn't have them).

    The other buttons in the program found nothing wrong.
     
  6. casillias

    casillias Technical specialist Innova Group

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    Gotta disappoint you, but Frost won't let you play on Virtual machine
     
  7. Socra

    Socra User

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    Is it intentional or is it that your system does not support it yet?
     
  8. Socra

    Socra User

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    User Agreement (Lineage 2 General Terms and Conditions)

    Annex 1 to the User Agreement

    "3.5. In the course of the Services provision Innova uses Frost software as a technical facility for copyright protection of game developer (Right holder) and Innova. Frost is intended to protect fair game, honest Users, Game balance as well as intellectual property rights.

    [...]

    Frost works in the similar way as anti-virus or anti-spy software."



    If I understand right Frost considers VMs are viruses?

    That's all I could find in the User Agreement that seems to deal with the matter.
     
  9. Socra

    Socra User

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    +++

    An update would be greatly appreciated
     
  10. casillias

    casillias Technical specialist Innova Group

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    Frost cosiders VM as Vm and it is prohibited

    Closed
     
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