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Stuck at "Logging In"

Discussion in 'Archive' started by Chizard, Apr 8, 2016.

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  1. Chizard

    Chizard User

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    As the title states, I get stuck at the "logging in" part once the game starts up. It sits there and does the loading bar animation endlessly without letting me in. My internet seems fine otherwise. Any idea what the problem might be?

    I am a new player and haven't been able to get past the "logging in", so I havent been able to even make a character. Any help to get me started would be appreciated.

    Thanks in advance.
     
  2. casillias

    casillias Technical specialist Innova Group

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  3. Chizard

    Chizard User

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    check4game version=2.0.7, uptime=15.20:23:33
    CPU: Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz
    VIDEO: Intel(R) HD Graphics 4600 / 10.18.14.4264 / 20150804
    VIDEO: NVIDIA GeForce GTX 860M / 10.18.13.5582 / 20150825
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    OS(64) Microsoft Windows NT 6.3.9600.18202
    OS Name: Windows 8.1
    .NET 2.0.50727.8009 / MEMORY: 8112 MBytes
    report Date: 08.04.2016 10:58:39 -07:00 GMT
    files.cinn file info => Size=734796 bytes
    LastModified=Mon, 28 Mar 2016 13:39:02 GMT
    Hash=0E-0F-5B-F3-0F-46-B5-42-A1-B1-DE-92-F3-5C-51-61
    game: lineage2classiceu, env: cleu_live, current folder =>
    E:\Games\LineageII Classic EU
    config=default

    nvspcap.dll size = 1509824 bytes
    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll
    %SystemRoot%\system32\wshbth.dll
    C:\Program Files (x86)\Bonjour\mdnsNSP.dll
    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll
    Process list
    svchost.exe : Host Process for Windows Services,Microsoft® Windows® Operating System
    SystemSettings.exe : PC settings,Microsoft® Windows® Operating System
    PresentationFontCache.exe : PresentationFontCache.exe,Microsoft® .NET Framework
    chrome.exe : Google Chrome
    nvvsvc.exe : NVIDIA Driver Helper Service, Version 355.82
    spoolsv.exe : Spooler SubSystem App,Microsoft® Windows® Operating System
    NvNetworkService.exe : NVIDIA Network Service
    NetworkManager.exe : NetworkManager
    GalaxyClient Helper.exe : GalaxyClient Helper Application,GOG Galaxy
    OfficeClickToRun.exe : Microsoft Office Click-to-Run,Microsoft Office
    googledrivesync.exe : Google Drive
    skydrive.exe : OneDrive Sync Engine,Microsoft® Windows® Operating System
    nvxdsync.exe : NVIDIA User Experience Driver Component
    NvStreamUserAgent.exe : NVIDIA Streamer User Agent,NVIDIA Streamer
    SearchIndexer.exe : Microsoft Windows Search Indexer,Windows® Search
    RAVCpl64.exe : Realtek HD Audio Manager
    svchost.exe : Host Process for Windows Services,Microsoft® Windows® Operating System
    SettingSyncHost.exe : Host Process for Setting Synchronization,Microsoft® Windows® Operating System
    obexsrv.exe : Bluetooth OBEX Service,Intel PROSet\Wireless Bluetooth
    taskhostex.exe : Host Process for Windows Tasks,Microsoft® Windows® Operating System
    NvBackend.exe : NVIDIA Backend
    NvStreamService.exe : NVIDIA Streamer Service,NVIDIA Streamer
    unsecapp.exe : Sink to receive asynchronous callbacks for WMI client application,Microsoft® Windows® Operating System
    GWX.exe : GWX,Microsoft® Windows® Operating System
    iTunesHelper.exe : iTunesHelper,iTunes
    lsass.exe : Local Security Authority Process,Microsoft® Windows® Operating System
    4game-tray.exe : 4game tray,4game
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    IAStorIcon.exe : IAStorIcon
    GfExperienceService.exe : NVIDIA GeForce ExperienceService
    devmonsrv.exe : Bluetooth Device Monitor,Intel PROSet\Wireless Bluetooth
    RegSrvc.exe : Intel(R) PROSet/Wireless Registry Service,Intel(R) PROSet/Wireless
    WUDFHost.exe : Windows Driver Foundation - User-mode Driver Framework Host Process,Microsoft® Windows® Operating System
    iPodService.exe : iPodService Module (64-bit),iTunes
    NvStreamNetworkService.exe : NVIDIA Network Stream Service,NVIDIA Streaming
    DiscSoftBusService.exe : Disc Soft Bus Service,DAEMON Tools Lite
    CAMService.exe : CAMService Module
    igfxEM.exe : igfxEM Module,Intel(R) Common User Interface
    igfxHK.exe : igfxHK Module,Intel(R) Common User Interface
    wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System
    DllHost.exe : COM Surrogate,Microsoft® Windows® Operating System
    flux.exe : f.lux
    igfxCUIService.exe : igfxCUIService Module,Intel(R) Common User Interface
    mDNSResponder.exe : Bonjour Service,Bonjour
    GalaxyClient.exe : GOG Galaxy
    conhost.exe : Console Window Host,Microsoft® Windows® Operating System
    SBCinema.exe : Sound Blaster Cinema
    dashost.exe : Device Association Framework Provider Host,Microsoft® Windows® Operating System
    nvtray.exe : NVIDIA Settings
    rundll32.exe : Windows host process (Rundll32),Microsoft® Windows® Operating System
    dwm.exe : Desktop Window Manager,Microsoft® Windows® Operating System
    Explorer.EXE : Windows Explorer,Microsoft® Windows® Operating System
    wmpnetwk.exe : Windows Media Player Network Sharing Service,Microsoft® Windows® Operating System
    RuntimeBroker.exe : Runtime Broker,Microsoft® Windows® Operating System
    EvtEng.exe : Intel(R) PROSet/Wireless Event Log Service,Intel(R) PROSet/Wireless
    ETDCtrl.exe : ETD Control Center,ELAN Smart-Pad
    4game-launcher.exe : 4game application launcher
    SCM.exe : SCM
    WinLogon.exe : Windows Logon Application,Microsoft® Windows® Operating System
    wininit.exe : Windows Start-Up Application,Microsoft® Windows® Operating System
    ZeroConfigService.exe : Intel® PROSet/Wireless Zero Configure Service,Intel(R) PROSet/Wireless
    Radio Manager.exe : Radio Manager
    AppleMobileDeviceService.exe : C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    4game-service.exe : 4game client service,4game
    RzSynapse.exe : Razer Synapse
    Modules list
    NOTEPAD.EXE.MUI:6.3.9600.16384:Notepad:Microsoft Corporation
    C:\Windows\System32\notepad.exe
    ntdll.dll.mui:6.3.9600.18217:NT Layer DLL:Microsoft Corporation
    C:\Windows\SYSTEM32\ntdll.dll
    kernel32:6.3.9600.18217:Windows NT BASE API Client DLL:Microsoft Corporation
    C:\Windows\system32\KERNEL32.DLL
    Kernelbase.dll.mui:6.3.9600.18217:Windows NT BASE API Client DLL:Microsoft Corporation
    C:\Windows\system32\KERNELBASE.dll
    Apphelp:6.3.9600.16384:Application Compatibility Client Library:Microsoft Corporation
    C:\Windows\system32\apphelp.dll
    advapi32.dll.mui:6.3.9600.16384:Advanced Windows 32 Base API:Microsoft Corporation
    C:\Windows\system32\ADVAPI32.dll
    gdi32:6.3.9600.18155:GDI Client DLL:Microsoft Corporation
    C:\Windows\system32\GDI32.dll
    user32:6.3.9600.16384:Multi-User Windows USER API Client DLL:Microsoft Corporation
    C:\Windows\system32\USER32.dll
    msvcrt.dll:7.0.9600.17415:Windows NT CRT DLL:Microsoft Corporation
    C:\Windows\system32\msvcrt.dll
    comdlg32.dll.mui:6.3.9600.16384:Common Dialogs DLL:Microsoft Corporation
    C:\Windows\system32\COMDLG32.dll
    SHELL32.DLL.MUI:6.3.9600.17031:Windows Shell Common Dll:Microsoft Corporation
    C:\Windows\system32\SHELL32.dll
    winspool.drv.mui:6.3.9600.16384:Windows Spooler Driver:Microsoft Corporation
    C:\Windows\System32\WINSPOOL.DRV
    OLE32.DLL.MUI:6.3.9600.16384:Microsoft OLE for Windows:Microsoft Corporation
    C:\Windows\system32\ole32.dll
    SHLWAPI.DLL.MUI:6.3.9600.16384:Shell Light-weight Utility Library:Microsoft Corporation
    C:\Windows\system32\SHLWAPI.dll
    comctl32.DLL.MUI:6.3.9600.16384:User Experience Controls Library:Microsoft Corporation
    C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8\COMCTL32.dll
    OLEAUT32.DLL:6.3.9600.17560:Microsoft Corporation
    C:\Windows\system32\OLEAUT32.dll
    sechost.dll.mui:6.3.9600.16384:Host for SCM/SDDL/LSA Lookup APIs:Microsoft Corporation
    C:\Windows\SYSTEM32\sechost.dll
    rpcrt4.dll.mui:6.3.9600.16384:Remote Procedure Call Runtime:Microsoft Corporation
    C:\Windows\system32\RPCRT4.dll
    COMBASE.DLL.MUI:6.3.9600.16384:Microsoft COM for Windows:Microsoft Corporation
    C:\Windows\SYSTEM32\combase.dll
    SHCORE.dll.mui:6.3.9600.16384:SHCORE:Microsoft Corporation
    C:\Windows\System32\SHCORE.DLL
    imm32:6.3.9600.17415:Multi-User Windows IMM32 API Client DLL:Microsoft Corporation
    C:\Windows\system32\IMM32.DLL
    MSCTF.DLL.MUI:6.3.9600.16384:MSCTF Server DLL:Microsoft Corporation
    C:\Windows\system32\MSCTF.dll
    kernel.appcore.dll:6.3.9600.17415:AppModel API Host:Microsoft Corporation
    C:\Windows\SYSTEM32\kernel.appcore.dll
    cryptbase.dll:6.3.9600.17415:Base cryptographic API DLL:Microsoft Corporation
    C:\Windows\System32\CRYPTBASE.dll
    bcryptprimitives.dll:6.3.9600.18154:Windows Cryptographic Primitives Library:Microsoft Corporation
    C:\Windows\System32\bcryptPrimitives.dll
    UxTheme.dll.mui:6.3.9600.16384:Microsoft UxTheme Library:Microsoft Corporation
    C:\Windows\system32\uxtheme.dll
    dwmapi.dll.mui:6.3.9600.16384:Microsoft Desktop Window Manager API:Microsoft Corporation
    C:\Windows\system32\dwmapi.dll

    Services list
    Apple Mobile Device Service : Apple Mobile Device Service
    Bluetooth Device Monitor : Bluetooth Device Monitor
    Bluetooth OBEX Service : Bluetooth OBEX Service
    Bonjour Service : Bonjour Service
    CAMService : CAM Service
    ClickToRunSvc : Microsoft Office ClickToRun Service
    DiagTrack : Diagnostics Tracking Service
    EvtEng : Intel(R) PROSet/Wireless Event Log
    FontCache3.0.0.0 : Windows Presentation Foundation Font Cache 3.0.0.0
    GfExperienceService : NVIDIA GeForce Experience Service
    igfxCUIService1.0.0.0 : Intel(R) HD Graphics Control Panel Service
    iPod Service : iPod Service
    NvNetworkService : NVIDIA Network Service
    NvStreamNetworkSvc : NVIDIA Streamer Network Service
    NvStreamSvc : NVIDIA Streamer Service
    nvsvc : NVIDIA Display Driver Service
    RegSrvc : Intel(R) PROSet/Wireless Registry Service
    Spooler : Print Spooler
    WinDefend : Windows Defender Service
    WMPNetworkSvc : Windows Media Player Network Sharing Service
    WSearch : Windows Search
    ZeroConfigService : Intel(R) PROSet/Wireless Zero Configuration Service
    Disc Soft Lite Bus Service : Disc Soft Lite Bus Service
    4game-service : 4game-service
     
    Last edited by a moderator: Apr 9, 2016
  4. casillias

    casillias Technical specialist Innova Group

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    Now network diagnostics as well
     
  5. casillias

    casillias Technical specialist Innova Group

    Joined:
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    Out of date topic.
    Archived
     
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