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Random disconnects

Discussion in 'Archive' started by Apoptosi, Apr 24, 2016.

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  1. Apoptosi

    Apoptosi User

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    Hi,it's some days that i got disconnects after some seconds of freeze every 5-10-30 minutes.
    I already reinstalled 4 games,full game,i wrote support and i deleted antivirus as they suggested,but since it seems they dont answer anymore during weekend i try to see if u have more ideas

    here is my process log

    check4game version=2.0.7, uptime=22:48:04
    CPU: Intel(R) Celeron(R) CPUJ1900@ 1.99GHz
    VIDEO: Intel(R) HD Graphics / 10.18.10.4276 / 20150817
    DeviceName: DISPLAY1, BPP: 32, P:True, 1600x900
    OS(64) Microsoft Windows NT 6.3.10586.212
    OS Name: Windows 10 Home
    .NET 2.0.50727.8689 / MEMORY: 3977 MBytes
    report Date: 24.04.2016 18:01:06 +02:00 GMT
    files.cinn file info => Size=734796 bytes
    LastModified=Mon, 28 Mar 2016 13:39:02 GMT
    Hash=0E-0F-5B-F3-0F-46-B5-42-A1-B1-DE-92-F3-5C-51-61
    game: lineage2classiceu, env: cleu_live, current folder =>
    D:\LineageII Classic EU
    config=default


    Download the LSP list
    http://www.check4game.com/proc/lsp.txt => OK

    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll

    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll

    Download the list of incompatible processes
    http://www.check4game.com/proc/proc.txt => OK

    Process list
    lsass.exe : Local Security Authority Process,Microsoft® Windows® Operating System
    svchost.exe : Processo host per servizi di Windows,Sistema operativo Microsoft® Windows®
    RAVCpl64.exe : Gestione Audio Realtek HD
    SearchIndexer.exe : Microsoft Windows Search Indexer,Windows® Search
    sihost.exe : Shell Infrastructure Host,Microsoft® Windows® Operating System
    taskhostw.exe : Processo host per attività di Windows,Sistema operativo Microsoft® Windows®
    SettingSyncHost.exe : Host Process for Setting Synchronization,Microsoft® Windows® Operating System
    LineageII.exe : launcher,frost game launcher
    SearchUI.exe : Search and Cortana application,Microsoft® Windows® Operating System
    RuntimeBroker.exe : Runtime Broker,Microsoft® Windows® Operating System
    IntelCpHeciSvc.exe : C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
    AcerDriveTray.exe : Acer Drive Tray,Acer Drive
    UBTService.exe : UEIPSvc
    svchost.exe : Processo host per servizi di Windows,Sistema operativo Microsoft® Windows®
    ShellExperienceHost.exe : Windows Shell Experience Host,Microsoft® Windows® Operating System
    GoogleUpdate.exe : Google Installer,Google Update
    wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System
    RichVideo.exe : RichVideo Module
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    AwesomiumProcess.exe : Awesomium v1.6.5
    MpCmdRun.exe : Microsoft Malware Protection Command Line Utility,Microsoft® Windows® Operating System
    igfxCUIService.exe : igfxCUIService Module,Intel(R) Common User Interface
    SkypeHost.exe : Microsoft Skype,Microsoft® Skype
    igfxEM.exe : igfxEM Module,Intel(R) Common User Interface
    LogiRegistryService.exe : Logitech Surround Sound Service,Logitech Gaming Framework
    Explorer.EXE : Esplora risorse,Sistema operativo Microsoft® Windows®
    firefox.exe : Firefox
    taskeng.exe : Modulo di gestione dell'Utilità di pianificazione,Sistema operativo Microsoft® Windows®
    PresentationFontCache.exe : PresentationFontCache.exe,Microsoft® .NET Framework
    spoolsv.exe : Applicazione sottosistema spooler,Sistema operativo Microsoft® Windows®
    4game-service.exe : 4game client service,4game
    ACCStd.exe : ACCStd
    dwm.exe : Gestione finestre desktop,Sistema operativo Microsoft® Windows®
    AcerDriveUI.exe : AcerDriveUI
    igfxHK.exe : igfxHK Module,Intel(R) Common User Interface
    WinLogon.exe : Applicazione Accesso a Windows,Sistema operativo Microsoft® Windows®
    dashost.exe : Device Association Framework Provider Host,Microsoft® Windows® Operating System

    Thx for help
     
  2. RocketQueen

    RocketQueen User

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    He has this problem from 10 days now, it's not possible that you can't find a solution. Are you able to let me play with my boyfriend?I always understand that you have a lot of work to do, but ten days are far too many, guys..or don't you even care if other 2 people leave the server?
     
  3. Vangu

    Vangu User

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    no offence but its more likely his pc thats the problem, if the 2 of you play from the same isp and its only him getting the problem well then its not the server nor the game thats the problem, google is your friend iam sure he isent the first with this kinda problem in l2 history so do some reading and iam sure the problem will solve itself
     
  4. RocketQueen

    RocketQueen User

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    We don't live together. He looked for information on google, of course, but no results..and I think technical support exists for a reason ;)
     
  5. Vangu

    Vangu User

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    your 100% right support is here for a reason, that said theres not alot they can do if its related to the users pc.

    from the sound of it, he can login to the game and play but after 5-30 min he dc.

    that tells me that its not the server doing it, but the end user, this could be bad gfx driver(does it happen when theres alot going on, test this by standing in a spot where theres nothing around for 30 min see if it cashes aswell)
    it could be a bad os, win 10 update he got might have a faulty system, is he running out of ram? does the hdd work on overtime? things like this can and will in the end find the problem.
    if he keep dcing, maybe its his isp thats bad, maybe he got a high ping to the server and therefor drops him, all this is easy to test.
    id allso try and see if he can logon to Core server and see if the same thing happens there, if it dosent then yes its server related most likely but if it allso happens theres its 99% on his end.

    theres alot you can do to test this insted of just expecting innova to fix it(not saying its not server related)
     
  6. RocketQueen

    RocketQueen User

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    Yeah, you're right, but when it happened to me they fixed it and it took not ten days..Anyway, now he's not disconnected for a few hours, but the same happened last week, just after maintenance and next day it started all over again.
    I really appreciate your help..I hope that now my asocial bf will reply to you ^^
     
  7. RocketQueen

    RocketQueen User

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    Dear Innova, can we get an answer?Is it possible?
    THANK YOU.
     
  8. casillias

    casillias Technical specialist Innova Group

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  9. Apoptosi

    Apoptosi User

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    After some days of peace,i have latency problem by 2 days.
    I made a test,on 1000 packets i lost 25% and i have 125+ ms of ping.
    I tried a private server to see if it was me but i played normally there.

    check4game version=2.1.0, uptime=18:21:24
    CPU: Intel(R) Celeron(R) CPUJ1900@ 1.99GHz
    VIDEO: Intel(R) HD Graphics / 10.18.10.4276 / 20150817
    DeviceName: DISPLAY1, BPP: 32, P:True, 1600x900
    OS(64) Microsoft Windows NT 6.3.10586.306
    OS Name: Windows 10 Home
    .NET 2.0.50727.8689 / MEMORY: 3977 MBytes
    report Date: 17.05.2016 23:05:35 +02:00 GMT
    files.cinn file info => Size=734796 bytes
    LastModified=Mon, 28 Mar 2016 13:39:02 GMT
    Hash=0E-0F-5B-F3-0F-46-B5-42-A1-B1-DE-92-F3-5C-51-61
    game: lineage2classiceu, env: cleu_live, current folder =>
    D:\LineageII Classic EU
    config=default

    Checking geo-classic.l2.eu:2106 (Login server) (194 байт) => OK
    Checking http://trace.inn.eu

    Дата и время: 18/05/2016 1:05
    Местоположение: Italy, Lazio, Civitavecchia

    traceroute 82.59.178.242

    HOST: trace1-lc Loss% Snt Last Avg Best Wrst StDev
    1. 10.64.64.1 60.0% 10 0.7 0.7 0.7 0.8 0.1
    2. 109.105.152.33 0.0% 10 1.0 1.1 1.0 1.3 0.1
    3. te0-6-0-31.rcr21.lux01.atlas.cogentco.com 0.0% 10 1.6 1.5 1.4 1.6 0.1
    4. be2377.ccr42.fra03.atlas.cogentco.com 0.0% 10 5.9 5.8 5.5 6.8 0.4
    5. be2188.agr21.fra03.atlas.cogentco.com 0.0% 10 5.7 5.7 5.6 6.0 0.1
    6. 130.117.14.218 0.0% 10 5.2 5.8 5.2 10.7 1.7
    7. ibs-resid.milano50.mil.seabone.net 20.0% 10 97.3 96.3 94.6 98.2 1.3
    8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    9. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    10. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    11. host242-178-dynamic.59-82-r.retail.telecomitalia.it 40.0% 10 118.1 118.8 118.1 119.5 0.7


    Checking trace to geo-classic.l2.eu (tracert.exe)
    1 2 ms 1 ms 1 ms 192.168.1.1
    2 30 ms 30 ms 30 ms 192.168.100.1
    3 35 ms 30 ms 40 ms 172.17.65.17
    4 45 ms 38 ms 38 ms 172.17.64.149
    5 367 ms 47 ms 52 ms 172.19.241.162
    6 48 ms 47 ms 52 ms be15.milano50.mil.seabone.net [93.186.128.245]
    7 83 ms * * et-2-1-0-51.franco71.fra.seabone.net [195.22.205.131]
    8 124 ms 153 ms 365 ms be3034.rcr22.fra06.atlas.cogentco.com [130.117.15.37]
    9 * 523 ms 868 ms be2846.ccr42.fra03.atlas.cogentco.com [154.54.37.29]
    10 135 ms * 141 ms be2377.rcr21.lux01.atlas.cogentco.com [154.54.38.146]
    11 138 ms 167 ms * 149.6.66.82
    12 * * 132 ms 109.105.152.35
    13 132 ms 134 ms * 109.105.156.30
    14 * * 133 ms 109.105.156.30

    Computing statistics for 264 seconds...

    Checking trace to 109.105.156.2 (pathping.exe)
    0 DESKTOP-78VA336 [192.168.1.105]
    1 192.168.1.1
    2 192.168.100.1
    3 172.17.65.17
    4 172.17.64.153
    5 172.19.241.178
    6 eth-trunk39.milano1.mil.seabone.net [195.22.192.178]
    7 et-7-3-0-50.franco71.fra.seabone.net [195.22.196.29]
    8 be3034.rcr22.fra06.atlas.cogentco.com [130.117.15.37]
    9 be2845.ccr41.fra03.atlas.cogentco.com [154.54.56.189]
    10 * be2376.rcr21.lux01.atlas.cogentco.com [130.117.50.70]
    11 * 149.6.66.83
    12 * 109.105.152.35
    13 109.105.156.2
    0 DESKTOP-78VA336 [192.168.1.105]
    1 6ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
    2 32ms 0/ 100 = 0% 0/ 100 = 0% 192.168.100.1
    3 32ms 0/ 100 = 0% 0/ 100 = 0% 172.17.65.17
    4 34ms 0/ 100 = 0% 0/ 100 = 0% 172.17.64.153
    5 50ms 0/ 100 = 0% 0/ 100 = 0% 172.19.241.178
    6 44ms 0/ 100 = 0% 0/ 100 = 0% eth-trunk39.milano1.mil.seabone.net [195.22.192.178]
    7 59ms 0/ 100 = 0% 0/ 100 = 0% et-7-3-0-50.franco71.fra.seabone.net [195.22.196.29]
    8 111ms 24/ 100 = 24% 7/ 100 = 7% be3034.rcr22.fra06.atlas.cogentco.com [130.117.15.37]
    9 130ms 29/ 100 = 29% 12/ 100 = 12% be2845.ccr41.fra03.atlas.cogentco.com [154.54.56.189]
    10 123ms 18/ 100 = 18% 1/ 100 = 1% be2376.rcr21.lux01.atlas.cogentco.com [130.117.50.70]
    11 135ms 17/ 100 = 17% 0/ 100 = 0% 149.6.66.83
    12 124ms 19/ 100 = 19% 0/ 100 = 0% 109.105.152.35
    13 130ms 23/ 100 = 23% 0/ 100 = 0% 109.105.156.2

    Checking trace to 109.105.156.2 (tracert.exe)
    1 2 ms 1 ms 1 ms 192.168.1.1
    2 29 ms 29 ms 29 ms 192.168.100.1
    3 30 ms 31 ms 29 ms 172.17.65.17
    4 31 ms 47 ms 34 ms 172.17.64.153
    5 40 ms 41 ms 42 ms 172.19.241.178
    6 * 41 ms 42 ms eth-trunk39.milano1.mil.seabone.net [195.22.192.178]
    7 57 ms 57 ms 62 ms et-7-3-0-50.franco71.fra.seabone.net [195.22.196.29]
    8 109 ms 107 ms 107 ms be3034.rcr22.fra06.atlas.cogentco.com [130.117.15.37]
    9 116 ms * 118 ms be2845.ccr41.fra03.atlas.cogentco.com [154.54.56.189]
    10 122 ms * 181 ms be2376.rcr21.lux01.atlas.cogentco.com [130.117.50.70]
    11 * 153 ms 124 ms 149.6.66.83
    12 120 ms 148 ms * 109.105.152.35
    13 * 122 ms 121 ms 109.105.156.2

    Checking trace to frostsecurity.net (tracert.exe)
    1 2 ms 1 ms 4 ms 192.168.1.1
    2 31 ms 31 ms 34 ms 192.168.100.1
    3 30 ms 30 ms 30 ms 172.17.65.17
    4 36 ms 34 ms 31 ms 172.17.64.137
    5 41 ms 42 ms 43 ms 172.19.241.154
    6 41 ms * 40 ms eth-trunk35.milano1.mil.seabone.net [195.22.192.33]
    7 58 ms 57 ms 58 ms et-7-3-0-50.franco71.fra.seabone.net [195.22.196.29]
    8 109 ms 107 ms 110 ms be3034.rcr22.fra06.atlas.cogentco.com [130.117.15.37]
    9 116 ms * * be2845.ccr41.fra03.atlas.cogentco.com [154.54.56.189]
    10 122 ms * 126 ms be2376.rcr21.lux01.atlas.cogentco.com [130.117.50.70]
    11 123 ms 120 ms 135 ms 149.6.66.83
    12 123 ms 124 ms 123 ms 109.105.154.3

    Checking trace to cdn.inn.eu (tracert.exe)
    1 2 ms 3 ms 1 ms 192.168.1.1
    2 31 ms 31 ms 34 ms 192.168.100.1
    3 33 ms 30 ms 31 ms 172.17.65.145
    4 31 ms 29 ms 32 ms 172.17.64.141
    5 42 ms 42 ms 40 ms 172.19.241.174
    6 41 ms 51 ms 47 ms be15.milano50.mil.seabone.net [93.186.128.245]
    7 * 58 ms 64 ms et-2-1-0-50.franco71.fra.seabone.net [195.22.205.129]
    8 * 116 ms 118 ms be3034.rcr22.fra06.atlas.cogentco.com [130.117.15.37]
    9 128 ms 129 ms 127 ms be2846.ccr42.fra03.atlas.cogentco.com [154.54.37.29]
    10 * 132 ms 132 ms be2377.rcr21.lux01.atlas.cogentco.com [154.54.38.146]
    11 131 ms 138 ms 132 ms 149.6.66.82
    12 * 132 ms 135 ms 109.105.154.6

    Checking 109.105.156.2:7777 (Skelth) => OK
    Checking 109.105.156.2:17453 (Skelth) (187 байт) => OK
     
  10. casillias

    casillias Technical specialist Innova Group

    Joined:
    05.04.11
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    Out of date topic.
    Archived
     
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