не показывает кд скиллов (поклон и т.д.) на арене

собственно суть проблемы в заголовке темы. при заходе на арену пропадают чудесные иконки кд скиллов и дебаффов. подорожник не помогает.

 

%USERPROFILE%\Documents\BnS\INNOVA\ удалите файл по данному пути

 

после данной процедуры появились внезапные дропы с тысячной ошибкой *рандомные раз в час в два часа*. и проблема не в интернете. при этом сразу после дропа на браузерном лаунчере 4 гейм не видит игру минуту-две *кнопочка установить*. А это чем лечить?

 

https://4gameforum.com/threads/566138/ диагностику процессов приложите

 

http://img-v.ru/image/wXb не вижу тут выгрузки лога в утилитке.

 

Текстом приложите

 

Спойлер

check4game version=2.1.0, uptime=4.2219
Процессор: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
Видео: Intel(R) HD Graphics 5500 / 20.19.15.4300 / 20151001
Видео: NVIDIA GeForce GTX 950M / 10.18.13.5384 / 20150807
DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
OS(64) Microsoft Windows NT 6.3.10586.306
OS Name: Windows 10 Home
.NET 2.0.50727.8689 / MEMORY: 8062 MBytes
report Date: 22.05.2016 1709 +03:00 GMT
game: bns, env: bns_live, текущая папка =>
C:\Games\Blade and Soul
config=default

WinSock2 NameSpace_Catalog
%SystemRoot%\system32\napinsp.dll
%SystemRoot%\system32\pnrpnsp.dll
%SystemRoot%\system32\pnrpnsp.dll
%SystemRoot%\system32\NLAapi.dll
%SystemRoot%\System32\mswsock.dll
%SystemRoot%\System32\winrnr.dll
%SystemRoot%\System32\wshbth.dll
WinSock2 Protocol_Catalog
%SystemRoot%\system32\mswsock.dll
Список процессов
nvxdsync.exe : NVIDIA User Experience Driver Component
ACMON.exe : ACMON ,ACMON
svchost.exe : Host Process for Windows Services,Microsoft® Windows® Operating System
microsoftedgecp.exe : Microsoft Edge Content Process,Microsoft Edge
HiPatchService.exe : HiPatchService
MpCmdRun.exe : Microsoft Malware Protection Command Line Utility,Microsoft® Windows® Operating System
LMS.exe : Intel(R) Local Management Service,Intel(R) Management and Security Application Local Management Service
AsusTPHelper.exe : ASUS Smart Gesture Helper
nvtray.exe : NVIDIA Settings
4game-service.exe : 4game client service,4game
Explorer.EXE : Windows Explorer,Microsoft® Windows® Operating System
chrome.exe : Google Chrome
NvBackend.exe : NVIDIA Backend
RuntimeBroker.exe : Runtime Broker,Microsoft® Windows® Operating System
DllHost.exe : COM Surrogate,Microsoft® Windows® Operating System
PresentationFontCache.exe : PresentationFontCache.exe,Microsoft® .NET Framework
DataExchangeHost.exe : Data Exchange Host,Microsoft® Windows® Operating System
igfxext.exe : igfxext Module,Intel(R) Common User Interface
AsusTPCenter.exe : ASUS Smart Gesture Center,ASUS Smart Gesture
WinLogon.exe : Windows Log-on Application,Microsoft® Windows® Operating System
AsLdrSrv.exe : ASLDR Service,ATK Hotkey
Ath_CoexAgent.exe : Atheros Coex Service Application, Ath_Coex Application
RAVCpl64.exe : Realtek HD Audio Manager
GFNEXSrv.exe : GFNEXSrv,ATK Generic Function Service
MicrosoftEdge.exe : Microsoft Edge
USBChargerPlus.exe : ASUS USB Charger Plus
SearchProtocolHost.exe : Microsoft Windows Search Protocol Host,Windows® Search
check4game.exe : check4game,check and diagnostic utility for 4game's games
ApplicationFrameHost.exe : Application Frame Host,Microsoft® Windows® Operating System
jhi_service.exe : Intel(R) Dynamic Application Loader Host Interface
ATKOSD2.exe : ATKOSD2
SearchFilterHost.exe : Microsoft Windows Search Filter Host,Windows® Search
SearchIndexer.exe : Microsoft Windows Search Indexer,Windows® Search
svchost.exe : Host Process for Windows Services,Microsoft® Windows® Operating System
igfxEM.exe : igfxEM Module,Intel(R) Common User Interface
bns.exe : launcher,frost game launcher
sihost.exe : Shell Infrastructure Host,Microsoft® Windows® Operating System
esif_assist.exe : Intel(R) Dynamic Platform and Thermal Framework Utility Application
lsass.exe : Local Security Authority Process,Microsoft® Windows® Operating System
nvvsvc.exe : NVIDIA Driver Helper Service, Version 353.84
ExpressCache.exe : ExpressCache Service,ExpressCache™
WinRAR.exe : WinRAR archiver,WinRAR
AsusWSWinService.exe : Asus WebStorage Windows Service
igfxHK.exe : igfxHK Module,Intel(R) Common User Interface
DMedia.exe : ATK Media
dwm.exe : Desktop Window Manager,Microsoft® Windows® Operating System
esif_uf.exe : Intel(R) Dynamic Platform and Thermal Framework
SystemSettings.exe : Settings,Microsoft® Windows® Operating System
ShellExperienceHost.exe : Windows Shell Experience Host,Microsoft® Windows® Operating System
Microsoft.Photos.exe : Microsoft Photos
SearchUI.exe : Search and Cortana application,Microsoft® Windows® Operating System
mDNSResponder.exe : Bonjour Service,Bonjour
AwesomiumProcess.exe : Awesomium v1.6.5
HControl.exe : HControl,ATK Hotkey
AsusTPLoader.exe : ASUS Smart Gesture Loader,ASUS Smart Gesture
WUDFHost.exe : Windows Driver Foundation - User-mode Driver Framework Host Process,Microsoft® Windows® Operating System
GamesAppIntegrationService.exe : WildTangent Games App Integration Service,WildTangent Games App
igfxCUIService.exe : igfxCUIService Module,Intel(R) Common User Interface
wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System
ts3client_win64.exe : TeamSpeak 3 Client
OfficeClickToRun.exe : Microsoft Office Click-to-Run,Microsoft Office
spoolsv.exe : Spooler SubSystem App,Microsoft® Windows® Operating System
SkypeHost.exe : Microsoft Skype,Microsoft® Skype
Taskmgr.exe : Task Manager,Microsoft® Windows® Operating System
taskhostw.exe : Host Process for Windows Tasks,Microsoft® Windows® Operating System
browser_broker.exe : Browser_Broker,Microsoft® Windows® Operating System
Список модулей
NOTEPAD.EXE.MUI:10.0.10586.0:Notepad:Microsoft Corporation
C:\Windows\System32\notepad.exe
ntdll.dll.mui:10.0.10586.0:NT Layer DLL:Microsoft Corporation
C:\WINDOWS\SYSTEM32\ntdll.dll
kernel32:10.0.10586.0:Windows NT BASE API Client DLL:Microsoft Corporation
C:\WINDOWS\system32\KERNEL32.DLL
Kernelbase.dll.mui:10.0.10586.0:Windows NT BASE API Client DLL:Microsoft Corporation
C:\WINDOWS\system32\KERNELBASE.dll
Apphelp:10.0.10586.0:Application Compatibility Client Library:Microsoft Corporation
C:\WINDOWS\system32\apphelp.dll
advapi32.dll.mui:10.0.10586.0:Advanced Windows 32 Base API:Microsoft Corporation
C:\WINDOWS\system32\ADVAPI32.dll
msvcrt.dll:7.0.10586.0:Windows NT CRT DLL:Microsoft Corporation
C:\WINDOWS\system32\msvcrt.dll
sechost.dll.mui:10.0.10586.0:Host for SCM/SDDL/LSA Lookup APIs:Microsoft Corporation
C:\WINDOWS\system32\sechost.dll
rpcrt4.dll.mui:10.0.10586.0:Remote Procedure Call Runtime:Microsoft Corporation
C:\WINDOWS\system32\RPCRT4.dll
gdi32:10.0.10586.306:GDI Client DLL:Microsoft Corporation
C:\WINDOWS\system32\GDI32.dll
user32:10.0.10586.0:Multi-User Windows USER API Client DLL:Microsoft Corporation
C:\WINDOWS\system32\USER32.dll
COMBASE.DLL.MUI:10.0.10586.0:Microsoft COM for Windows:Microsoft Corporation
C:\WINDOWS\system32\combase.dll
bcryptprimitives.dll:10.0.10586.0:Windows Cryptographic Primitives Library:Microsoft Corporation
C:\WINDOWS\system32\bcryptPrimitives.dll
OLEAUT32.DLL:10.0.10586.0:Microsoft Corporation
C:\WINDOWS\system32\OLEAUT32.dll
comdlg32.dll.mui:10.0.10586.0:Common Dialogues DLL:Microsoft Corporation
C:\WINDOWS\system32\COMDLG32.dll
SHCORE.dll.mui:10.0.10586.0:SHCORE:Microsoft Corporation
C:\WINDOWS\system32\shcore.dll
SHLWAPI.DLL.MUI:10.0.10586.0:Shell Light-weight Utility Library:Microsoft Corporation
C:\WINDOWS\system32\SHLWAPI.dll
SHELL32.DLL.MUI:10.0.10586.103:Windows Shell Common Dll:Microsoft Corporation
C:\WINDOWS\system32\SHELL32.dll
CFGMGR32.DLL:10.0.10586.0:Configuration Manager DLL:Microsoft Corporation
C:\WINDOWS\system32\cfgmgr32.dll
Windows.Storage.dll.MUI:10.0.10586.0:Microsoft WinRT Storage API:Microsoft Corporation
C:\WINDOWS\system32\windows.storage.dll
kernel.appcore.dll:10.0.10586.0:AppModel API Host:Microsoft Corporation
C:\WINDOWS\system32\kernel.appcore.dll
POWRPROF.DLL.MUI:10.0.10586.306ower Profile Helper DLL:Microsoft Corporation
C:\WINDOWS\system32\powrprof.dll
PROFAPI.DLL:10.0.10586.0:User Profile Basic API:Microsoft Corporation
C:\WINDOWS\system32\profapi.dll
FirewallAPI.DLL.MUI:10.0.10586.0:Windows Firewall API:Microsoft Corporation
C:\WINDOWS\system32\FirewallAPI.dll
NetApi32.DLL:10.0.10586.212:Net Win32 API DLL:Microsoft Corporation
C:\WINDOWS\system32\NETAPI32.dll
FECLIENT.DLL:10.0.10586.0:Windows NT File Encryption Client Interfaces:Microsoft Corporation
C:\Windows\System32\FeClient.dll
propsys.dll.mui:7.00.10586.0:Microsoft Property System:Microsoft Corporation
C:\Windows\System32\PROPSYS.dll
winspool.drv.mui:10.0.10586.0:Windows Spooler Driver:Microsoft Corporation
C:\Windows\System32\WINSPOOL.DRV
UrlMon.dll.mui:11.00.10586.0:OLE32 Extensions for Win32:Microsoft Corporation
C:\Windows\System32\urlmon.dll
IeRtUtil.dll.mui:11.00.10586.0:Run time utility for Internet Explorer:Microsoft Corporation
C:\Windows\System32\iertutil.dll
bcrypt.dll.mui:10.0.10586.0:Windows Cryptographic Primitives Library:Microsoft Corporation
C:\Windows\System32\bcrypt.dll
comctl32.DLL.MUI:10.0.10586.0:User Experience Controls Library:Microsoft Corporation
C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_8c15ae12515e1c22\COMCTL32.dll
davhlpr.DLL:10.0.10586.0AV Helper DLL:Microsoft Corporation
C:\Windows\System32\DAVHLPR.DLL
imm32:10.0.10586.0:Multi-User Windows IMM32 API Client DLL:Microsoft Corporation
C:\WINDOWS\system32\IMM32.DLL
fwbase.dll:10.0.10586.162:Firewall Base DLL:Microsoft Corporation
C:\Windows\System32\fwbase.dll
UxTheme.dll.mui:10.0.10586.0:Microsoft UxTheme Library:Microsoft Corporation
C:\WINDOWS\system32\uxtheme.dll
MSCTF.DLL.MUI:10.0.10586.0:MSCTF Server DLL:Microsoft Corporation
C:\WINDOWS\system32\MSCTF.dll
dwmapi.dll.mui:10.0.10586.0:Microsoft Desktop Window Manager API:Microsoft Corporation
C:\WINDOWS\system32\dwmapi.dll
CLBCATQ.DLL:10.0.10586.0:COM+ Configuration Catalog:Microsoft Corporation
C:\WINDOWS\system32\clbcatq.dll
efswrt.dll.mui:10.0.10586.0:Storage Protection Windows Runtime DLL:Microsoft Corporation
C:\Windows\System32\efswrt.dll
WinTypes.dll.mui:10.0.10586.0:Windows Base Types DLL:Microsoft Corporation
C:\WINDOWS\SYSTEM32\wintypes.dll

Список сервисов
4game-service : 4game-service
ASLDRService : ASLDR Service
Asus WebStorage Windows Service : Asus WebStorage Windows Service
ATKGFNEXSrv : ATKGFNEX Service
Bonjour Service : Bonjour Service
ClickToRunSvc : Служба Microsoft Office "Нажми и работай"
DiagTrack : Connected User Experiences and Telemetry
esifsvc : ESIF Upper Framework Service
ExpressCache : ExpressCache
FontCache3.0.0.0 : Windows Presentation Foundation Font Cache 3.0.0.0
GamesAppIntegrationService : GamesAppIntegrationService
igfxCUIService2.0.0.0 : Intel(R) HD Graphics Control Panel Service
jhi_service : Intel(R) Dynamic Application Loader Host Interface Service
LMS : Intel(R) Management and Security Application Local Management Service
nvsvc : NVIDIA Display Driver Service
Spooler : Print Spooler
WdNisSvc : Windows Defender Network Inspection Service
WinDefend : Windows Defender Service
WSearch : Windows Search
ZAtheros Bt and Wlan Coex Agent : ZAtheros Bt and Wlan Coex Agent

 

https://ru.4gamesupport.com/ создайте запрос в службу поддержки
И обновите драйвера на видеокарты