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Фризы через 1 минуту 36 секунд при загрузке в локацию.

Discussion in 'Архив' started by Dante4, May 25, 2016.

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  1. Dante4

    Dante4 User

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    Суть проблемы
    При загрузке в локацию через ~1.5 минуты начинаются сильные фризы и задержка отклика. Для примера. Можно попытаться поводить курсором мыши для обзора, но этого не произойдёт, а счётчик fps упадёт до 0, но ~ через 5-10 секунд камера будет вращаться без фризов\дропа fps. Или же она может с резкими падениями FPS всё же вращать камеру как видно на видео.
    Проблема возникла сегодня. Вчера за 5 часов игры не было ни единой проблемы с игрой.

    Видео проблемы


    Что было предпринято.
    Перезапуск компа.
    Ремонт клиента через https://ru.4game.com/bns/play/?client-app=v2
    Проверка всех файлов, перекачка файлов, проверка сети, диагностика процессов через http://www.check4game.com/bns.html
    Смена локации.
    Смена канала.
    Изменение настроек графики.

    check4game version=2.1.0, uptime=00:23:35
    Процессор: AMD FX(tm)-6350 Six-Core Processor
    Видео: NVIDIA GeForce GTX 770 / 10.18.13.6822 / 20160519
    DeviceName: DISPLAY1, BPP: 32, P:True, 1440x900
    OS(64) Microsoft Windows NT 6.1.7601 Service Pack 1
    OS Name: Windows 7 Professional N
    .NET 2.0.50727.5485 / MEMORY: 16284 MBytes
    report Date: 25.05.2016 17:36:22 +03:00 GMT
    game: bns, env: bns_live, текущая папка =>
    L:\games\Blade and Soul
    config=default

    nvspcap.dll size = 1377800 bytes
    Скачиваем список LSP файлов
    http://www.check4game.com/proc/lsp.txt => OK
    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll
    C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
    C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll
    Скачиваем список несовместимых процессов
    http://www.check4game.com/proc/proc.txt => OK
    Список процессов
    MsSpellCheckingFacility.exe : Microsoft Spell Checking Facility,Microsoft® Windows® Operating System
    anvir.exe : AnVir Task Manager
    DTSU2PAuSrv64.exe : DTS Audio Service,DTS Post Processing APO
    AI Suite II.exe : AI Suite II
    svchost.exe : Host Process for Windows Services,Microsoft® Windows® Operating System
    anvirlauncher.exe : Launcher,AnVir Task Manager
    NetiCtrlTray.exe : NetiCtrlTray
    AlertHelper.exe : AlertHelper
    wininit.exe : Windows Start-Up Application,Microsoft® Windows® Operating System
    Discord.exe : Discord
    Explorer.EXE : Windows Explorer,Microsoft® Windows® Operating System
    ClassicStartMenu.exe : Classic Start Menu,Classic Shell
    !---- 'atkexComSvc.exe' ----!
    atkexComSvc.exe : C:\Program Files (x86)\ASUS\AXSP\1.00.18\atkexComSvc.exe
    WiFileTransfer.exe : WiFil GO! File Transfer
    SearchIndexer.exe : Microsoft Windows Search Indexer,Windows® Search
    NMIndexStoreSvr.exe : Nero Home
    GfExperienceService.exe : NVIDIA GeForce ExperienceService
    !---- 'AsusFanControlService.exe' ----!
    AsusFanControlService.exe : ASUS Motherboard Fan Control Service
    Dwm.exe : Desktop Window Manager,Microsoft® Windows® Operating System
    WiFi GO! Server.exe : ASUS WiFi GO! Server
    svchost.exe : Host Process for Windows Services,Microsoft® Windows® Operating System
    AsRoutineController.exe : ASUS Routine Controller
    NvStreamNetworkService.exe : NVIDIA Network Stream Service,NVIDIA Streaming
    NvNetworkService.exe : NVIDIA Network Service
    IEXPLORE.EXE : Internet Explorer
    nvscpapisvr.exe : Stereo Vision Control Panel API Server
    U3BoostSvr64.exe : USB 3.0 Boost Service
    PowerControlHelp.exe : C:\Program Files (x86)\ASUS\AI Suite II\DIGI+ Power Control\PowerControlHelp.exe
    conhost.exe : Console Window Host,Microsoft® Windows® Operating System
    nvxdsync.exe : NVIDIA User Experience Driver Component
    AdblockPlusEngine.exe : Adblock Plus Engine for Internet Explorer,Adblock Plus
    armsvc.exe : Adobe Acrobat Update Service
    EscSvc64.exe : Epson Scanner Service (64bit),EPSON Scanner Driver
    NMBgMonitor.exe : Nero Home
    EPUHelp.exe : C:\Program Files (x86)\ASUS\AI Suite II\EPU\EPUHelp.exe
    NvStreamUserAgent.exe : NVIDIA Streamer User Agent,NVIDIA Streamer
    taskeng.exe : Task Scheduler Engine,Microsoft® Windows® Operating System
    SearchProtocolHost.exe : Microsoft Windows Search Protocol Host,Windows® Search
    hamachi-2.exe : Hamachi Client Tunneling Engine,Hamachi Client
    WLIDSvcM.exe : Microsoft® Windows Live ID Service Monitor,Microsoft® CoReXT
    NetSvcHelp.exe : Network Service Help
    nvvsvc.exe : NVIDIA Driver Helper Service, Version 368.22
    AsSysCtrlService.exe : AsSysCtr Application
    uTorrent.exe : µTorrent
    iexplore.exe : Internet Explorer
    NvBackend.exe : NVIDIA Backend
    csrss.exe : Client Server Runtime Process,Microsoft® Windows® Operating System
    E_YATINBE.EXE : EPSON Status Monitor 3
    NOTEPAD.EXE : Notepad,Microsoft® Windows® Operating System
    RtkNGUI64.exe : Realtek HD Audio Manager
    EEventManager.exe : EEventManager Application
    LMIGuardianSvc.exe : LMIGuardianSvc
    hamachi-2-ui.exe : Hamachi Client Application,Hamachi Client
    TurboVHelp.exe : C:\Program Files (x86)\ASUS\AI Suite II\TurboV EVO\TurboVHelp.exe
    lsm.exe : Local Session Manager Service,Microsoft® Windows® Operating System
    SearchFilterHost.exe : Microsoft Windows Search Filter Host,Windows® Search
    !---- 'aaHMSvc.exe' ----!
    aaHMSvc.exe : C:\Program Files (x86)\ASUS\AAHM\1.00.20\aaHMSvc.exe
    lsass.exe : Local Security Authority Process,Microsoft® Windows® Operating System
    smss.exe : Windows Session Manager,Microsoft® Windows® Operating System
    Greenshot.exe : Greenshot
    NMIndexingService.exe : Nero Home
    check4game.exe : check4game,check and diagnostic utility for 4game's games
    WUDFHost.exe : Windows Driver Foundation - User-mode Driver Framework Host Process,Microsoft® Windows® Operating System
    EPCP.exe : Epson Customer Research Participation
    RAVBg64.exe : HD Audio Background Process
    NvStreamService.exe : NVIDIA Streamer Service,NVIDIA Streamer
    wmpnetwk.exe : Windows Media Player Network Sharing Service,Microsoft® Windows® Operating System
    AiChargerPlus.exe : AiChargerPlus MFC Application,AiChargerPlus Application
    nvspcaps64.exe : NVIDIA Capture Server,NVIDIA GeForce Experience
    services.exe : Services and Controller app,Microsoft® Windows® Operating System
    wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System
    winlogon.exe : Windows Logon Application,Microsoft® Windows® Operating System
    anvir64.exe : System wide hook on Windows 64 bit. Implementation of windows buttons, extension of windows menu and Open/Save dialogs extensions.,AnVir Task Manager
    WLIDSVC.EXE : Microsoft® Windows Live ID Service,Microsoft® CoReXT
    nvtray.exe : NVIDIA Settings
    AsDLNAServerReal.exe : ASUS DLNA Player ,ASUS
    4game-service.exe : 4game client service,4game
    wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System
    taskhost.exe : Host Process for Windows Tasks,Microsoft® Windows® Operating System
    spoolsv.exe : Spooler SubSystem App,Microsoft® Windows® Operating System
    Список модулей
    NOTEPAD.EXE.MUI:6.1.7600.16385:Notepad:Microsoft Corporation
    C:\Windows\System32\notepad.exe
    ntdll.dll.mui:6.1.7600.16385:NT Layer DLL:Microsoft Corporation
    C:\Windows\SYSTEM32\ntdll.dll
    kernel32:6.1.7600.16385:Windows NT BASE API Client DLL:Microsoft Corporation
    C:\Windows\system32\kernel32.dll
    Kernelbase:6.1.7600.16385:Windows NT BASE API Client DLL:Microsoft Corporation
    C:\Windows\system32\KERNELBASE.dll
    advapi32.dll.mui:6.1.7601.19160:Advanced Windows 32 Base API:Microsoft Corporation
    C:\Windows\system32\ADVAPI32.dll
    msvcrt.dll:7.0.7601.17744:Windows NT CRT DLL:Microsoft Corporation
    C:\Windows\system32\msvcrt.dll
    sechost.dll.mui:6.1.7600.16385:Host for SCM/SDDL/LSA Lookup APIs:Microsoft Corporation
    C:\Windows\SYSTEM32\sechost.dll
    rpcrt4.dll.mui:6.1.7600.16385:Remote Procedure Call Runtime:Microsoft Corporation
    C:\Windows\system32\RPCRT4.dll
    gdi32:6.1.7601.19091:GDI Client DLL:Microsoft Corporation
    C:\Windows\system32\GDI32.dll
    user32:6.1.7601.17514:Multi-User Windows USER API Client DLL:Microsoft Corporation
    C:\Windows\system32\USER32.dll
    LanguagePack:6.1.7601.19146:Language Pack:Microsoft Corporation
    C:\Windows\system32\LPK.dll
    Uniscribe:1.0626.7601.19054:Uniscribe Unicode script processor:Microsoft Corporation
    C:\Windows\system32\USP10.dll
    comdlg32.dll.mui:6.1.7600.16385:Common Dialogs DLL:Microsoft Corporation
    C:\Windows\system32\COMDLG32.dll
    SHLWAPI.DLL.MUI:6.1.7600.16385:Shell Light-weight Utility Library:Microsoft Corporation
    C:\Windows\system32\SHLWAPI.dll
    comctl32.DLL.MUI:6.1.7600.16385:User Experience Controls Library:Microsoft Corporation
    C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\COMCTL32.dll
    SHELL32.DLL.MUI:6.1.7601.19135:Windows Shell Common Dll:Microsoft Corporation
    C:\Windows\system32\SHELL32.dll
    winspool.drv.mui:6.1.7600.16385:Windows Spooler Driver:Microsoft Corporation
    C:\Windows\System32\WINSPOOL.DRV
    OLE32.DLL.MUI:6.1.7600.16385:Microsoft OLE for Windows:Microsoft Corporation
    C:\Windows\system32\ole32.dll
    OLEAUT32.DLL:6.1.7601.19144:Microsoft Corporation
    C:\Windows\system32\OLEAUT32.dll
    VERSION.DLL:6.1.7600.16385:Version Checking and File Installation Libraries:Microsoft Corporation
    C:\Windows\System32\VERSION.dll
    imm32:6.1.7600.16385:Multi-User Windows IMM32 API Client DLL:Microsoft Corporation
    C:\Windows\system32\IMM32.DLL
    MSCTF.DLL.MUI:6.1.7600.16385:MSCTF Server DLL:Microsoft Corporation
    C:\Windows\system32\MSCTF.dll
    cryptbase.dll:6.1.7601.19160:Base cryptographic API DLL:Microsoft Corporation
    C:\Windows\System32\CRYPTBASE.dll
    :8.0.0.0:System wide hook. Implementation of windows buttons, extension of windows menu and Open/Save dialogs extensions.:AnVir Software
    C:\Program Files (x86)\AnVir Task Manager\AnvirHook8_64.dll
    gdiext:6.1.7600.16385:GDIEXT Client DLL:Microsoft Corporation
    C:\Windows\system32\MSIMG32.dll
    UxTheme.dll.mui:6.1.7600.16385:Microsoft UxTheme Library:Microsoft Corporation
    C:\Windows\system32\UxTheme.dll

    Список сервисов
    4game-service : 4game-service
    AdobeARMservice : Adobe Acrobat Update Service
    asComSvc : ASUS Com Service
    asHmComSvc : ASUS HM Com Service
    AsSysCtrlService : ASUS System Control Service
    AsusFanControlService : AsusFanControlService
    DiagTrack : Diagnostics Tracking Service
    DTSAudioSvc : DTSAudioSvc
    EpsonCustomerResearchParticipation : EpsonCustomerResearchParticipation
    EpsonScanSvc : Epson Scanner Service
    GfExperienceService : NVIDIA GeForce Experience Service
    gpsvc : Group Policy Client
    Hamachi2Svc : LogMeIn Hamachi Tunneling Engine
    LMIGuardianSvc : LMIGuardianSvc
    NMIndexingService : NMIndexingService
    NvNetworkService : NVIDIA Network Service
    NvStreamNetworkSvc : NVIDIA Streamer Network Service
    NvStreamSvc : NVIDIA Streamer Service
    nvsvc : NVIDIA Display Driver Service
    Spooler : Print Spooler
    Stereo Service : NVIDIA Stereoscopic 3D Driver Service
    stisvc : Windows Image Acquisition (WIA)
    wlidsvc : Windows Live ID Sign-in Assistant
    WMPNetworkSvc : Windows Media Player Network Sharing Service
    WSearch : Windows Search

    P.S. Да я знаю о процессах
    !---- 'atkexComSvc.exe' ----!
    !---- 'aaHMSvc.exe' ----!
    !---- 'AsusFanControlService.exe' ----!
    и так же я знаю, что проблема не в них, так как вчера проблемы не было.
     
  2. Gatses

    Gatses Technical specialist Innova Group

    Joined:
    05.02.10
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    Тогда обратитесь в службу поддержки.
    Клиент не обновлялся.
     
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