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Account security issue

Discussion in 'News and Announcements' started by Pazak, Jun 20, 2016.

  1. Pazak

    Pazak Innova Group

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    Attention, lineagers!

    There has been an increase in number of account hack cases recently. In most of them, players lost their gear, but not the access to the account itself, so, you may even not be aware that a hacker has gained access to your account.

    Our service has a secure account data storage, but we cannot vouch for any other organization. If you have ever used the same combination of login\email and password in any other service, your account is at risk. Especially if those services are somehow related to the game.

    We ask you to change your account and email passwords to the ones that you had never used in any website or service before. To enhance your account security even further, please, enable Trusted PC option in your account settings on 4game.

    Please note that for security reasons we blocked a number of accounts which had been inactive for some time. Block will prevent potential hackers from manipulations with your characters and gear. In case you received a letter stating that your account is blocked, please change all credentials on your account and address to Support Service. Your account will be unblocked by GM shortly after making sure your personal data is safe.
     
    Last edited by a moderator: Jun 27, 2016
    Yroth likes this.
  2. Carcharoth

    Carcharoth User

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    I have 2 accounts, for one i add long time ago phone number. For 2nd account - i can't. How to enable TrustedPC for second account?
     
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  3. deherch

    deherch User

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    Ehm, I haven't logged in since April 2015 (the logs confirm this), still I get an e-mail that I am banned (Ban reason: Your account has been blocked for purpose of account security.) You claim that your account data storage is secure but, I have my doubts. Even if they knew my password from some other compromised website (unlikely, because I don't use this password very often) it would still show up in the logs, as a sign in, right? Explain this, please... Haven't had time to check my chars/gear yet.
     
  4. Avenger

    Avenger User

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    Same situation here, except i haven't logged since the anniversary events earlier this year. I couldn't even connect start the client for a week or so on Opera, tried now on Chrome, it worked, but ofcourse it says I'm banned forever. Also activated safe pc option with phone number and stuff now. Also my email and game account login info is entirely different. What to do? Make a ticket like it says on the site in Chrome?

    Also https://eu.4game.com/lineage2/play/ does not seem secure, even my AV warned me about connection not being secure.
     
  5. florin45

    florin45 User

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    Ehm, I haven't logged in since May 2016(the logs confirm this), still I get an e-mail that I am banned (Ban reason: Your account has been blocked for purpose of account security.) You claim that your account data storage is secure but, I have my doubts. Even if they knew my password from some other compromised website (unlikely, because I don't use this password very often) it would still show up in the logs, as a sign in, right? Explain this, please... Haven't had time to check my chars/gear yet.
    Jun 20, 2016
    i have 2 more accounts, no ban, only one account, where is my bigest char
    Jun 20, 2016
    my acoonts, i dont share with anybody
     
  6. TeMePyT

    TeMePyT User

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    Lineage 2 EU is blocked till 05.11.2043, 20:45 :-(


    For god sake i`m banned for years already, turn the damn newsletter for my account off pls. I cant login to submit a damn ticket to turn it off... And i keep getting offers from you no matter I`m banned as you see till 2043...
     
  7. procc

    procc User

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    So, 4game fd up again? Banned thousands accounts?:D
     
  8. azyd7

    azyd7 User

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    I got banned too for no reason
     
  9. SomeOneOutside

    SomeOneOutside User

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    Haven't logged for some months, did not get any notifications that some1 tried to and got banned today for security reasons. Still no answer from support tho :/
     
  10. revalion

    revalion User

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    no he conectado hace 5 meses y me llega un correo diciendo que estoy baneado hasta el 2043. lol
    darme alguna respuesta o que tengo que hacer.
    no quiero perder todo lo que tengo dentro de mi cuenta!
     
  11. iCaby

    iCaby User

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    Heh Goodmorning, i have to log from 2014 and i just got mail that i've got banned? WTF!!
     
  12. St0ne

    St0ne User

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    Hello,

    For gods sake pple CANT U read?!
    There has been hacking goin on!
    Simply write a ticket and most likely Ull get acc back.
    Stop that qq river here.
     
  13. Naito

    Naito User

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    Please let us bind a few account to the same phone number...
     
  14. Sebok

    Sebok User

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    Can any1 leave a link for Account Support Service ? I cant fiind it ? ty in advance
     
  15. azyd7

    azyd7 User

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    I trying to solve the problem about my ban account without any reason and support webside appear me in russian language, I cant change it to english, can someone help me ?
     
  16. Reilk

    Reilk User

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    Same here, I do not understand why every link to support leads to russian language.
    And yes I got mail that my account got banned but I haven't logged in game for over a year.
    Can someone help me please with a link to support that is in english and does not lead to ru support?
    edit: I logged from my mains account just now and i checked my buffer from friendlist which I have her and Last Login says 9 months ago... so that was the exact time I was away from game then.... So how I got hacked since none logged my iss for 9 months? It looks to me that you banned accounts by accident which is really sad. And by providing support links which are only in russian is like a joke to me. Anyway I was not planning to come back to game, you just make my life easier for not trusting again your company.
     
    Last edited: Jun 21, 2016
    azyd7 likes this.
  17. azyd7

    azyd7 User

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    not by accident, is even more sad, they are cleaning the inactive ppl
     
  18. Bi0zard

    Bi0zard User

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  19. Sebok

    Sebok User

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    I got thouse unsecure links aslo .... and also in russian
     
  20. golemka

    golemka User

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    putin confirmed
     
    Nyweris likes this.