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suport not working =(

Discussion in 'Archive' started by Patri, Jun 15, 2012.

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  1. Patri

    Patri User

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    hi im trying to open suport web but is not opening, say servitor not founded =(
     
  2. sh1ny

    sh1ny Moderator

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    hello,

    are you trying to open https://support.4game.com/ ?

    if yes, can you try to ping it ?

    start -> cmd

    if it does not resolve, try :

    close the browser and try again.
    if it still does not work, try changing your dns servers ( a safe bet is using 8.8.8.8, which is google's public dns ).
    let me know how it goes.

    regards
     
  3. Patri

    Patri User

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    sry nothing of these things are working and i need help with something =(
     
  4. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    did you try using a different browser? its working fine for me right now patri :s
     
  5. Patri

    Patri User

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    i have google chrome, firefox and internet explorer and is not working, i tryed with another pc in my house and also not work =(
     
  6. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    tech guys are looking into it, give them some time and they will come and assist you.

    regards.
     
  7. Eska

    Eska User

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    hello,

    https://support.4game.com/ works for me fine also. issue must be on your side.

    please open your cmd window and type:

    Code:
    tracert support.4game.com
    post results here (copy / paste or screenshot)
     
    Last edited by a moderator: Jun 15, 2012
  8. Patri

    Patri User

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  9. Eska

    Eska User

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    there is problem with your isp. your traceroute doesn't even reach datacenter where webserver is placed.
     
  10. Patri

    Patri User

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    then what should i do to be attended by suport?
    ingame petitions are not working also btw.
     
  11. Eska

    Eska User

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    please contact me via skype.
     
  12. Patri

    Patri User

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    thanks ieska =)
     
  13. Eska

    Eska User

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    my pleasure :)

    closing thread.
     
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