Launcher does not start

(Launcher Does Not Start)
Hello
Unfortunately I can't speak Russian so I ask in English .
Today I wanted to start playing again after about 7 months break.
I downloaded the new update but the launcher still doesn't start.
As soon as the frost sign comes shortly after it closes the black window again.
I've already deleted some programs and uninstalled my Norton antivirus but I've deactivated it anyway.
What can I do now?
I would be grateful for tips.

Thanks

 

x64 client ? Try to start x32 client. If you saved the choice of client version, you need to delete file platform_x64 in Aion\bin32\Frost folder.

 

Yes you recognized correctly I have Windows 10 with 64 bit version.
So I still have to click on 32 bit in the launcher ?

 

64 bit Windows also have an 32 bit support for applications (WoW64 subsystem). Try to launch 32-bit client, x64 client still in test mode.