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add funds error

Discussion in 'Archive' started by Messiah, Oct 6, 2012.

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  1. Messiah

    Messiah User

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    hello
    yesterday paid the account in game two times for 10 euros with the service ideal, when you send money to an account in the game did not affect anything. you will get only an error but a confirmation transaction banking money collected from dying. please fast reactions
     
  2. mzk412

    mzk412 User

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    the same siutation, 6 euros, please do it somthing...
     
  3. Messiah

    Messiah User

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    i try now and next 10 euro lost ho giwe back my money!!!
     
  4. Ronove

    Ronove User

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    same here.
     
  5. randomm

    randomm User

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    after u charge the account with money u have to press "buy premium account" (on the yellow banner in page) and select the duration u want (1 month is 12 euro atm, not 10.. with 10 u can take 2 times 1 week). after u do all this operations u will have premium account ingame. if u wanna take 1 month better wait till 16 october so u pay 9 euro for it. have a nice day.
     
  6. Ronove

    Ronove User

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    pa user for 10 months here, payment was processed through moneybookers successfully, and it doesn't appear on my 4game account...
    first time it happened also, in more than half a dozen times.
    that's the problem, not how to buy pa.
     
  7. Souldier

    Souldier User

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    dear players,

    there are temporary problems with skrills-moneybookers payment system. at the moment the cause and nature of the problem is unknown. we are working on fixing the issue and will try to do it as soon as possible. rest assured that no funds will be lost.

    we bring our sincerest apologies for the inconveniences you are having, and look forward to your understanding.

    sincerely yours, gmsouldier
     
  8. Scubba

    Scubba Moderator

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    so please some official announcement about it, already wanted to transfer some money..
     
  9. Razzly

    Razzly Banned

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    hello scubba,

    the official thread exists since 18:00. you can find this topic here

    regards
     
  10. AquaMarine

    AquaMarine User

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    no 1 serching be4 add founds obout problems whith-only after **** hapens
    so make it more clear like anouncment in game or when open log in web page........
     
  11. Hidrica

    Hidrica User

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    this isnt serious...
     
  12. Madleine

    Madleine User

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    any news on when it will be fixed? :)
    i am running cold turkey on lack of xp items :)
     
  13. DeepBlue

    DeepBlue Head Moderator (EU) Head moderator

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    dear members,

    when there is new information it will be updated to the announcement, in the future please bear in mind that any billing issues should be taken up with support forum staff are not able to deal with billing requests.

    regards.
     
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