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Vista and 4game application

Discussion in 'Archive' started by Nemezida, Oct 17, 2012.

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  1. Nemezida

    Nemezida User

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    dear players!
    if you have problems with 4game application on vista operation system (you get an error and 4game shuts down) please contact nemezida or cheers via pm.

    we need your skype and your time to investigate the problem.

    thank you!
     
    Athena likes this.
  2. Cheers

    Cheers User

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    dear members,

    at the moment we have been contacted by several people who experience this issue and our specialists, with their assistance, are trying to find a solution. we will let you know once we get any results in the process of resolving the issue. we apologise for all the inconveniences it's causing you. your patience is very much appreciated.
    we're working hard on sorting the problem out.
    thank you.

    best,
     
  3. Cheers

    Cheers User

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    dear members,

    we are in the process of fixing the problem. certain progress in this direction has already been done. currently we are waiting for the final resolution of the problem.

    also a 4game application fix for internet explorer 9 has been applied.

    thank you.

    best,
     
  4. Cheers

    Cheers User

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    dear players,

    a new update concerning the situation with 4game application: it looks like finally the core of the problem has been detected. the fix should be applied on wednesday.

    thank you.

    best,
     
  5. Yumi

    Yumi Innova Group

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    dear players,

    we are sorry, but unfortunately the fix will not be applied until thursday.

    thank you for understanding.
     
  6. Nemezida

    Nemezida User

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    dear players,
    the following compensation will be made during this week for players using vista os who were experiencing problems with 4game application:

    1. players without a premium subscription will get a week of premium subscription in compensation for the inconveniences they were having

    2. for players with a premium subscription, we will extend the period of premium they lost from 16.10 till 25.10 and add one more week of premium subscription in compensation for the inconveniences they were having


    we bring our sincerest apologies once again. we will do our best to avoid such terrible incidence in the future.
    thank you.
     
  7. Nemezida

    Nemezida User

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    we will also check if runes were used by your main character during the aforementioned period and return them to you by friday. thank you in advance for your patience.
    if you do not find the runes in your warehouse on friday, please contact us.

    sincerely, nemezida
     
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