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Evolutionary Road problems

Discussion in 'Archive' started by Cheers, Nov 19, 2012.

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  1. Cheers

    Cheers User

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    dear members,

    we would like to notify you that at the moment there are troubles with the stability of evolutionary road's work. we are looking into this issue and trying to detect the cause of the problem.
    if you have suffered from malfunctioning of evolutionary road and have not received the items you should have, please contact our support.

    as soon as the issue is resolved, we will let you know.

    thank you.

    best,
     
  2. Cheers

    Cheers User

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    dear members,

    evolutionary road should be now working steadily and giving you appropriate items as prescribed.

    thank you.

    best,
     
  3. Cheers

    Cheers User

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    dear members,

    we are sorry to say that the road is slightly malfunctioning again. we are already on sorting out the problem.
    we'll give you update on the results.

    thank you.

    best,
     
  4. Cheers

    Cheers User

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    the issue should be resolved and the road is functioning as it should.
     
  5. Cheers

    Cheers User

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    dear members,

    unfortunately, due to technical issues evolutionary road is not working at the moment, but we would like to ask you to remain calm, for once it is up and running again, everything that you should have received will be given to you.
    we are working on the issue, which is a bit bigger than just the road itself, and we are doing our best to resolve the problem.
    thank you for understanding.

    best,
     
  6. Horatio

    Horatio Amigo

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    dear community,

    the above stated problem should have been resolved by now. currently, evolutionary road functions properly. if you have troubles with receiving levelling rewards today, please, log out for 10-15 minutes and check you warehouse afterwards to make sure that the missing items have been successfully delivered.
    in case the problem remains, please, submit a petition at support.4game.com.
    thank you for your patience and understanding.

    regards,
    lineage ii team
     
  7. Horatio

    Horatio Amigo

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    dear community,

    due to technical maintenance on innova's premises, we are currently experiencing certain network connection issues. as a result, the functioning of evolutionary road has been temporarily stopped, although it was not expected to be affected by the maintenance. leveling rewards distribution will approximately be resumed within a day or two, as soon as the connection is restored. all the missing items will be delivered to your characters with minimal delay.

    thank you for your understanding. please, accept our sincerest apologies for this inconvenience.

    regards,
     
  8. Horatio

    Horatio Amigo

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    dear community,

    we are glad to announce that evolutionary road has been restarted in order to eliminate the problem, and should now function correctly. all pending deliveries will be automatically completed within today. should you not receive the leveling rewards, please, contact the support team.

    thank you for your patience.

    regards,
     
  9. Horatio

    Horatio Amigo

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    dear community,

    we would like to notify you that evolutionary road is temporarily not functioning, as our hardware and other equipment is being transported to a new location. we hope that the issue will be resolved within the next two days, however, in the worst case scenario characters will remain without leveling rewards till monday. we will keep you udapted on any progress.

    please, accept our sincerest apologies for the inconvenience.

    regards,
     
  10. Cheers

    Cheers User

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    dear members,

    unfortunately, evolutionary road remains non-functioning. we bring our apologies for that inconvenience and will keep you updated on the progress.
    your patience is much appreciated.
     
  11. Horatio

    Horatio Amigo

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    dear community,

    the evolutionary road issue is partially fixed - all pending deliveries will be processed and completed in a short while (taking into account the amount of information, this is not going to happen immediately, though). however, due to some unexpected errors, some of you are going to receive their rewards more than once. we would like to ask you not to use these extra items, they will be taken care of after evolutionary road is stabilized and starts functioning normally again. abusers will eventually find their characters blocked for 7 days.

    please, accept our sincerest apologies for any inconvenience.

    regards,
     
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